I'm a 20+ year customer of Papa's, and I think they finally lost me as a customer last night. We ordered takeout, 2 orders of mozzarella sticks (which were for two different people), a gyro platter, and several extra sauces. I had a bad feeling when I went in and the person in front of me was having an argument with the checkout person not honoring a discount. I got my order, went back out to the car, and realized "these are only 2 boxes and there should be three! And I don't see a salad or sauces either!" I went back in to ask, they had combined the mozzarella sticks into one, said a salad did not come with my gyro, and gave me a couple of the sauces. I went back out to my car to recheck my ticket to confirm that it did come with a salad, and went to go back with my receipt, and they had LOCKED ME OUT OF THE RESTAURANT. I knocked on one door, went back and forth from one door to the other, LOCKED EYES WITH SEVERAL EMPLOYEES, including twice with one who has worked there as long as I remember. Finally after knocking and knocking, they answered the door, and finally gave me a salad. Once I got home I realized they had given me a Greek salad WITHOUT DRESSING.
Once I got back home we realized that they STILL did not give us our entire order. We ordered two orders of mozzarella sticks, each supposed to come with a sauce, and ordered two extra, so we should have had four. Even after trying so hard to get my entire order, we had ONE sauce. Two people, who each should have had 2 sauces, had to together share one.
Like I said, I have been a 20+ year customer, I live in Leicester, just about everyone I know either does or has eaten at Papa's, this was once my favorite restaurant. I refuse to be treated this way as a customer, and I will be letting everyone I know about this.
Christie Dahlberg
Finally got takeout from here after wanting to give it a chance. First off they gave us a coupon for our first online purchase! The food was already standard prices, so it was a great value.
I got the cheese bacon fries and the small chicken Alfredo. The cheese fries were so good. I love the different cheeses! The ranch was also yummy! The size of my pasta was a huge portion for it being the small! I'm super happy with the value! It was delicious as well! The chicken was juicy and very flavorful with herbs. The pasta was good and creamy.
Husband got the small meat pizza and loved it!
The staff were super nice and quick. I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheese Fries, Chicken Alfredo, Great Pizza
Karla Fletcher
Awesome food and service!! We ate there twice during our 2 day stay.
Kid-friendliness: Kids were eating with their family!
Great food. We just got takeout while staying up the road, but I could tell the service was a 10/10. We will be back.
Food: 5
Brandon
Some of the worst pizza I ever ate. 1/2 star.
Atmosphere: 1
Food: 1
Service: 1
Brett Green
Quality wings excellent regular coupons sent to customers, what more could you ask for! Definitely on the affordable side of dinner these days. Love the variety outside of pizza, my partner loves the gyro! Only took off a star for the occasional order hiccup but the staff is friendly and quick to fix any issues.
Atmosphere: 4
Food: 5
Service: 4
Gary Moore
We have enjoyed Pappas for several years so we were disappointed in our recent order of spaghetti with meat sauce. Clearly there must be a diff cook. The noodles were bland and there was noticeably less meat sauce than at any other previous time we’ve ordered. We asked for more meat sauce and we were charged extra for it. Salads are great. Bread was great. Service was great. Main course not so good.
Atmosphere: 2
Food: 2
Service: 5
Danielle King
The food is always delicious. One of my go to restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Tenders
Tracey Nalley
The food is always fresh, piping hot and amazing! I have never ordered anything that wasn’t delicious. They have the best home made ranch anywhere. Their subs and pizzas are the best, esp. the steak sub!
We do carryout as often as we can! The pizza and wings are the best.
Food: 5
Service: 5
Thomas Gevedon
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Pizza
david douglas
They got our entire order wrong and instead of just trying to fix it, they argued and asked us to bring everything back and then they would start remaking it. Terrible customer service the Pizza is so soggy. It’s hardly edible. Definitely would never go back or recommend this place to anybody..
Nix Hunter
The pizza is always amazing, the service is friendly and the homemade desserts are to die for! I feel so lucky to have them close to my house.
I'm a 20+ year customer of Papa's, and I think they finally lost me as a customer last night. We ordered takeout, 2 orders of mozzarella sticks (which were for two different people), a gyro platter, and several extra sauces. I had a bad feeling when I went in and the person in front of me was having an argument with the checkout person not honoring a discount. I got my order, went back out to the car, and realized "these are only 2 boxes and there should be three! And I don't see a salad or sauces either!" I went back in to ask, they had combined the mozzarella sticks into one, said a salad did not come with my gyro, and gave me a couple of the sauces. I went back out to my car to recheck my ticket to confirm that it did come with a salad, and went to go back with my receipt, and they had LOCKED ME OUT OF THE RESTAURANT. I knocked on one door, went back and forth from one door to the other, LOCKED EYES WITH SEVERAL EMPLOYEES, including twice with one who has worked there as long as I remember. Finally after knocking and knocking, they answered the door, and finally gave me a salad. Once I got home I realized they had given me a Greek salad WITHOUT DRESSING. Once I got back home we realized that they STILL did not give us our entire order. We ordered two orders of mozzarella sticks, each supposed to come with a sauce, and ordered two extra, so we should have had four. Even after trying so hard to get my entire order, we had ONE sauce. Two people, who each should have had 2 sauces, had to together share one. Like I said, I have been a 20+ year customer, I live in Leicester, just about everyone I know either does or has eaten at Papa's, this was once my favorite restaurant. I refuse to be treated this way as a customer, and I will be letting everyone I know about this.
Finally got takeout from here after wanting to give it a chance. First off they gave us a coupon for our first online purchase! The food was already standard prices, so it was a great value.
I got the cheese bacon fries and the small chicken Alfredo. The cheese fries were so good. I love the different cheeses! The ranch was also yummy! The size of my pasta was a huge portion for it being the small! I'm super happy with the value! It was delicious as well! The chicken was juicy and very flavorful with herbs. The pasta was good and creamy.
Husband got the small meat pizza and loved it!
The staff were super nice and quick. I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheese Fries, Chicken Alfredo, Great Pizza
Awesome food and service!! We ate there twice during our 2 day stay.
Kid-friendliness: Kids were eating with their family!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Wings
Quality local pizza joint
Atmosphere: 5
Food: 4
Service: 5
Great food. We just got takeout while staying up the road, but I could tell the service was a 10/10. We will be back.
Food: 5
Some of the worst pizza I ever ate. 1/2 star.
Atmosphere: 1
Food: 1
Service: 1
Quality wings excellent regular coupons sent to customers, what more could you ask for! Definitely on the affordable side of dinner these days. Love the variety outside of pizza, my partner loves the gyro! Only took off a star for the occasional order hiccup but the staff is friendly and quick to fix any issues.
Atmosphere: 4
Food: 5
Service: 4
We have enjoyed Pappas for several years so we were disappointed in our recent order of spaghetti with meat sauce. Clearly there must be a diff cook. The noodles were bland and there was noticeably less meat sauce than at any other previous time we’ve ordered. We asked for more meat sauce and we were charged extra for it. Salads are great. Bread was great. Service was great. Main course not so good.
Atmosphere: 2
Food: 2
Service: 5
The food is always delicious. One of my go to restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Tenders
The food is always fresh, piping hot and amazing! I have never ordered anything that wasn’t delicious. They have the best home made ranch anywhere. Their subs and pizzas are the best, esp. the steak sub!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A favorite of ours for years!
Atmosphere: 5
Food: 5
Service: 5
We do carryout as often as we can! The pizza and wings are the best.
Food: 5
Service: 5
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Pizza
They got our entire order wrong and instead of just trying to fix it, they argued and asked us to bring everything back and then they would start remaking it. Terrible customer service the Pizza is so soggy. It’s hardly edible. Definitely would never go back or recommend this place to anybody..
The pizza is always amazing, the service is friendly and the homemade desserts are to die for! I feel so lucky to have them close to my house.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Great Pizza
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