Zaxby's Chicken Fingers & Buffalo Wings

I placed an online order for pickup at the drive through and it was not ready when I arrived so I was advised to park in their waiting spaces. After 15 minutes I went inside and found out the order never came through on their store computer. The store manager tried to be helpful and called someone for assistance, but even with my order number and confirmation, they could not find the order, could not credit my transaction back and could only offer to put the order through again. I chose to leave without my order or any credit, but I will not be a customer of Zaxbys at this location or any other in the future...too many better options in my opinion. I do credit the manager onsite for his effort, but he lacked support from their systems, the offsite person he called and a general lack of best practices was apparent. Chick-Fil-A is only a 1/4 mile away in this case and a very efficient operation. AMENDMENT: the credit authorization on my charge card never came through on my account as a charge. This seems to confirm that the issue I encountered was a failure in the online ordering system so I changed my rating from 1 star to 3 stars. To me, the online ordering mechanism failure is unacceptable, but to be fair, the local Zaxbys was probably not a fault. The manager attempted to resolve the situation, but the issue could have been handled more promptly. I remain committed to NOT using their online system that is unreliable even with an order number, confirmation of the order, etc. I won't hurry back to this location, but they do not deserve a poor rating for something that was out of their control. Past experience at this location has been acceptable.

Clean place
Food always hot and ready to eat
Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Slow service, not fast food. Slow even when empty of guests.

Food is good, but when I place an order, the employee rushes me to take it and shows very bad body language, like they're gonna fight me for asking for more sauce. I won't be back to this location.

Atmosphere: 3

Food: 3

Service: 1

Got rip off my fries was only half an order my coleslaw was one spoon not even half full. Very expensive price for half the food. Our zaxby’s got flooded and we sure do miss it. But I want be going back to this one! I went thru the drive thru and they wasn’t busy!

Atmosphere: 2

Food: 2

Service: 2

Excellent!! John was extremely helpful. I was ordering food for my grandson and it was closing time! Excellent costumer service!!

Atmosphere: 5

Food: 5

Service: 5

Good food for a hungry belly. Zalad are the best

Atmosphere: 5

Food: 5

Service: 5

Good lettuce! Fresh vegetables. Drivethru house salad.

Food: 5

Service: 5

Y'all put out some big ones tonight! I drive 10 min home and still had to let these big boys cool off they were so fresh. Great job!

Atmosphere: 5

Food: 5

Service: 5

The food and service is always great here.

Atmosphere: 5

Food: 5

Service: 5

Drive thru to get my favorite zenzation salad. This is a new location for me, I did not enjoy the salad....barely any lettuce. Looks like i just paid for some chicken n egg roll on a plate with a few leaves for deco!!!! Very disappointing 😞

Food: 2

I think Zaxby's is a little pricey for the food portions that you are served .But the cheese curds are amazing ! The quesadilla are very good as well! Hadn't been to the one in Fletcher in a while was very clean and quiet

Atmosphere: 4

Food: 4

Service: 4

Food is always good. Where I have an issue is closing time. It can be 9:15 at night and store is closed when posted closing time is 10. There have also been times I have taken my son through the drive thru after picking him up from work and it is 9:45 or so. They will not take our order in drive thru because they close at 10. It's not 10.. it's 9:45.

Atmosphere: 4

Food: 5

Service: 4

Food has always been good. We were recently fooled by the quesadilla photo in their App. When I came back to ask why we had gotten 3 instead of 4 like their photo, the mgr. said they had cut it into 3 pcs. Instead of 4. ???

Atmosphere: 1

Food: 5

Service: 5

Good place for food to go. Love their food. I thought they had unsweetened tea they could add flavor to but I end up with very sweet peach tea, when I ordered unsweetened with peach flavor. That was my fault but they didn't correct me. Ill still go back

Atmosphere: 5

Food: 5

Service: 4