Wendy's
591 NC-9, Black Mountain
(828) 669-9451
Recent Reviews
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We put a mobile order then arrived after 20 minutes! Thinking it would be ready but no, we pull up and the lady at the speaker was so nasty, then we wait about 1 hour at the window waiting, then she sees we are visibly upset and comes to the window and starts doing some demonic laughing like it was NOT normal and then says “you don’t need to be upset I’m the one making the food your just waiting in the car” then they messed up the food and my friends fries are literally brown and crunchy, you could hang them up as wind chimes We’ve gone here so many times and literally each time we go they are rude. I don’t think there’s ever been a time that they were nice. Don’t go here Also I’m pretty sure she had like some light Ginger hair
Atmosphere: 1
Food: 1
Service: 1
Friendly service and fresh food. Couldn't ask for more from a fast food stop.
Atmosphere: 4
Food: 5
Service: 5
They sure aren't trying to be like Chick Fillet. Service with a frown at almost every Wendy's.
Atmosphere: 2
Food: 4
Service: 3
Awesome experience! Super fast and we had a group of 25
Atmosphere: 5
Food: 5
Service: 5
Got items at the drive thru. They didn't include the chili. We were 15 miles out when we discovered we don't have the item and called them and asked to refund the money to our card. They said they can't and we need to drive back for our item. Had the audacity to say we will get a free chili on our next visit after the drive back.
Atmosphere: 1
Food: 1
Service: 1
Love the cookies
Atmosphere: 4
Food: 5
Service: 5
This location is never open on time. They are supposed to open at 6:30am and it’s usually 6:45 or later. Have to sit in the drive thru and just wait if you want their food.
Atmosphere: 3
Food: 3
Service: 1
I did not order much here except a junior frosty. It was good and yhe service was quick.
Atmosphere: 5
Food: 5
Service: 5
Always great food and service
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service, what's not to like? Seem like they gave us more than average amount of french fries, whoopee! Just a real good vibe coming from the employees
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Inside around 15 minutes. Only one order was taken at the counter. The staff was standing around scowling. Not putting doing anything. WE LEFT AND told people in the very long drive thru line about our experience.
Absolutely terrible experience. I waited over 20 minutes in the drive-thru for cold, soggy fries and a burger that looked like it had been slapped together in five seconds. The order was wrong, the staff seemed irritated when I politely pointed it out, and the drink machine inside was out of almost everything. The dining area was dirty, tables hadn’t been wiped down, and the trash cans were overflowing. This Wendy’s clearly has no interest in customer service or basic cleanliness. Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
This place is crappy it took me 40 minutes to get my food and my sandwich was dry. The lady who was taking my order was deaf. She looked like she hated me at first site bad experience I hate this place.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, manager refused to serve for 40 minutes, and the workers mumble, couldn’t hear what they were saying
Atmosphere: 1
Food: 1
Service: 1
Customer service is terrible, group of 20 people and heard the manager say “dont take their orders, see to the drive through” the driver through barely had anyone
Atmosphere: 1
Food: 1
Service: 1
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