Really liked this place but they use some sort of annoying chat bot AI at the drive through now that just slows down the whole process and is a big inconvenience.
Atmosphere: 3
Food: 4
Service: 1
Sydney
Despite being very short staffed the people behind the counter were extremely nice!
Food: 3
Service: 5
Hannah Etheridge
Just don’t be in a hurry bc they are slowwwwww
Atmosphere: 5
Food: 5
Service: 3
Claire Todd
Food excellent, staff friendly and very knowledgeable. Great for a quick visit through drive thrus without any wait. Food hot!
Atmosphere: 5
Food: 5
Service: 5
Isobel Kirschenbaum
New ai system is annoying and terrible. I asked for a human, no response. There are workers there, I saw three workers. My friend yelled because she thought the ai couldn’t hear her. We pull up to to the window, and the manger yelled at us for yelling, saying he could hear us from his office. If you could hear us from the office why didn’t you get up and take our order when I asked for a human. I’m sorry why are you getting paid then? To sit in your office? I apologized and he continued to berate me like I’m a child. I said sorry already. I’m going to the Bojangles on blowing rock. Yall need to do better sorry not sorry
Atmosphere: 1
Food: 5
Service: 1
Spencer
Mistakes happen, how they are rectified makes or breaks an experience. The new AI system messed up my order, missing a “bird dog“ sandwich. The screen did not show my full order, just a price, which is what the AI assistant read back so I had no way of knowing the issue until I got to the window.
While explaining to the old lady who took money in the drive-through, she grabbed the bag from me, closed the window, and walked off (not only incredibly rude, but a health code violation to take food back in that had already been handed out as well). When she came back, she said that I had not ordered the second bird dog (Which I had, as they are advertising a 2/$5 dollar special) and that I could pay for a second one if I wanted it. I tried to explain that that would be more expensive since it would be an “à la cart” order instead of the special, Then she again closed the window and walked off without acknowledging that I was even speaking. WILD.
She returned with a manager that couldn’t have been over 20 years old who told me AI had not heard me and that I could buy another one if I wanted it… Again, I explained how that would have me paying more than what I ordered, and that since it was an issue on their end, I was hoping they would rectify it. Then, she started to insinuate that It was my fault by asking “did the drive-through not read your order back to you?”. After my wife and I both exclaimed “no”, she seemed baffled and offered no solution.
Trying to steer the conversation in a more productive direction, I mentioned that I own two businesses, and understand that mistakes happen and that just throwing the missing sandwich in the bag would make us whole, keep their drive-through line moving, and not generate the negative review you are reading. Apparently, it did not make sense to them to eat the <$1 Food cost to retain a customer, so my wife and I just went on our way since we had kids in the car needing to go down for naps.
Absolutely would not recommend eating here. Clearly they don’t care at all about the customer and when we got the fries opened up, not only were they undercooked, but also cold lol. No use trying to get that fixed. All I can do is warn you.
Atmosphere: 1
Food: 2
Service: 1
Joey Shelton
We tried to go here a couple of times during vacation. I'm guessing they have staffing issues. It was completely closed one day, and then only the drive-through was open several other days.
Cc
This location is just as bad as the one in Newland. Go to the Bojangles on 421. You’ll wait an hour in a seven car line just to get your food here.
Gwendolyn Scott
We are from out of town but are regularly are in town, just about weekly, and we always eat at this location. We went through the drive thru at 515ish and ordered the 8pc dinner. The total was closed to $30. The chicken was so old and dried out from being under heat lamps, they were out of cold slaw so we got pintos that also had been sitting in warmers, the biscuits just plain ole crumbed in my hand. The young lady at the window handing out our food looked like she was having a bad day, and we were bothering her. I was highly disappointed to say the least.
Ellie Harrison
NO FRIES. Also the bathroom was gross. They were out of literally everything. No fries, no bone in chicken, no ranch, and no forks. It did have good drink machine. Also chicken was good.
I drive a truck. This bojangles is the only place I can park from traffic. There is a bunch of rude, immature young kids that run that place. It takes forever to get served. Than when they serve you they don't greet you or anything. They just stand there and look at you. They over season there fries and the food is pretty much nasty. Most of the time the lobby is close but there is no sign say so, so they just look at you from inside. Only the drive thru is open which I can't go through. This place needs to do better with customer service.
Peter Dwyer
Gavin and Ryan are top notch! they were so helpful and excited to be at work their attitude and work ethic are second to none. i don’t get Bo’s often and they made awesome recommendations and helped big time they need a raise!
Melissa
Went third drive-thru biscuit was hard ask for chicken to be dropped. Fresh said it was. It wasn't. They're leaving the biscuits sitting too long and they're pre-making them. They suck. Wouldn't advise anyone to get breakfast from there. Went back grow at the window was really rude corporate really needs to do something about this. Bojangles ?
Food: 1
Service: 1
Not You
Don't go inside, you won't get any service. They all act stupid like they don't see you
Atmosphere: 1
Food: 1
Service: 1
Danny Brown
Terrible customer service my wife and i came in to order lunch there was one person in drive threw and no one inside my wife and i decided to go in upon entry we were not greeted the lobby was nasty and we waited about 5 minutes without anyone acknowledging us like were no body so we left i called to speak w a manager he never even offered to have us come back in and order or anything said im sorry were hectic in here how when they only had one person in drive threw could they be that hectic to not have time to say ill get w you in a minute made me feel lousy like my money is no good thanks bojangles for not caring about ur customers who generally eat lunch there multiple times a week
Really liked this place but they use some sort of annoying chat bot AI at the drive through now that just slows down the whole process and is a big inconvenience.
Atmosphere: 3
Food: 4
Service: 1
Despite being very short staffed the people behind the counter were extremely nice!
Food: 3
Service: 5
Just don’t be in a hurry bc they are slowwwwww
Atmosphere: 5
Food: 5
Service: 3
Food excellent, staff friendly and very knowledgeable. Great for a quick visit through drive thrus without any wait. Food hot!
Atmosphere: 5
Food: 5
Service: 5
New ai system is annoying and terrible. I asked for a human, no response. There are workers there, I saw three workers. My friend yelled because she thought the ai couldn’t hear her. We pull up to to the window, and the manger yelled at us for yelling, saying he could hear us from his office. If you could hear us from the office why didn’t you get up and take our order when I asked for a human. I’m sorry why are you getting paid then? To sit in your office? I apologized and he continued to berate me like I’m a child. I said sorry already. I’m going to the Bojangles on blowing rock. Yall need to do better sorry not sorry
Atmosphere: 1
Food: 5
Service: 1
Mistakes happen, how they are rectified makes or breaks an experience. The new AI system messed up my order, missing a “bird dog“ sandwich. The screen did not show my full order, just a price, which is what the AI assistant read back so I had no way of knowing the issue until I got to the window.
While explaining to the old lady who took money in the drive-through, she grabbed the bag from me, closed the window, and walked off (not only incredibly rude, but a health code violation to take food back in that had already been handed out as well). When she came back, she said that I had not ordered the second bird dog (Which I had, as they are advertising a 2/$5 dollar special) and that I could pay for a second one if I wanted it. I tried to explain that that would be more expensive since it would be an “à la cart” order instead of the special, Then she again closed the window and walked off without acknowledging that I was even speaking. WILD.
She returned with a manager that couldn’t have been over 20 years old who told me AI had not heard me and that I could buy another one if I wanted it… Again, I explained how that would have me paying more than what I ordered, and that since it was an issue on their end, I was hoping they would rectify it. Then, she started to insinuate that It was my fault by asking “did the drive-through not read your order back to you?”. After my wife and I both exclaimed “no”, she seemed baffled and offered no solution.
Trying to steer the conversation in a more productive direction, I mentioned that I own two businesses, and understand that mistakes happen and that just throwing the missing sandwich in the bag would make us whole, keep their drive-through line moving, and not generate the negative review you are reading. Apparently, it did not make sense to them to eat the <$1 Food cost to retain a customer, so my wife and I just went on our way since we had kids in the car needing to go down for naps.
Absolutely would not recommend eating here. Clearly they don’t care at all about the customer and when we got the fries opened up, not only were they undercooked, but also cold lol. No use trying to get that fixed. All I can do is warn you.
Atmosphere: 1
Food: 2
Service: 1
We tried to go here a couple of times during vacation. I'm guessing they have staffing issues. It was completely closed one day, and then only the drive-through was open several other days.
This location is just as bad as the one in Newland. Go to the Bojangles on 421. You’ll wait an hour in a seven car line just to get your food here.
We are from out of town but are regularly are in town, just about weekly, and we always eat at this location. We went through the drive thru at 515ish and ordered the 8pc dinner. The total was closed to $30. The chicken was so old and dried out from being under heat lamps, they were out of cold slaw so we got pintos that also had been sitting in warmers, the biscuits just plain ole crumbed in my hand. The young lady at the window handing out our food looked like she was having a bad day, and we were bothering her. I was highly disappointed to say the least.
NO FRIES. Also the bathroom was gross. They were out of literally everything. No fries, no bone in chicken, no ranch, and no forks. It did have good drink machine. Also chicken was good.
Restaurantji Recommends
I drive a truck. This bojangles is the only place I can park from traffic. There is a bunch of rude, immature young kids that run that place. It takes forever to get served. Than when they serve you they don't greet you or anything. They just stand there and look at you. They over season there fries and the food is pretty much nasty. Most of the time the lobby is close but there is no sign say so, so they just look at you from inside. Only the drive thru is open which I can't go through. This place needs to do better with customer service.
Gavin and Ryan are top notch!
they were so helpful and excited to be at work
their attitude and work ethic are second to none.
i don’t get Bo’s often and they made awesome recommendations and helped big time
they need a raise!
Went third drive-thru biscuit was hard ask for chicken to be dropped. Fresh said it was. It wasn't. They're leaving the biscuits sitting too long and they're pre-making them. They suck. Wouldn't advise anyone to get breakfast from there. Went back grow at the window was really rude corporate really needs to do something about this. Bojangles ?
Food: 1
Service: 1
Don't go inside, you won't get any service. They all act stupid like they don't see you
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service my wife and i came in to order lunch there was one person in drive threw and no one inside my wife and i decided to go in upon entry we were not greeted the lobby was nasty and we waited about 5 minutes without anyone acknowledging us like were no body so we left i called to speak w a manager he never even offered to have us come back in and order or anything said im sorry were hectic in here how when they only had one person in drive threw could they be that hectic to not have time to say ill get w you in a minute made me feel lousy like my money is no good thanks bojangles for not caring about ur customers who generally eat lunch there multiple times a week
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