Worst experience I’ve ever had at a Bojangles. There was a white female employee—who I assumed was the manager—allowing orders to pile up while the kid working up front struggled alone. She was cursing loudly while making biscuits, complaining that she had to start lunch while still handling breakfast. When a customer mentioned the delay, she argued with him.
This was extremely unprofessional behavior, and if she is the manager, she should be held accountable. Completely unacceptable experience.
Atmosphere: 1
Food: 3
Service: 1
Brayden
This was one of the worst experiences I’ve ever had at a Bojangles. The food line was a complete disaster — backed up, slow, and totally unorganized. It looked like they had what seemed to be a 16-year-old kid trying to run the entire place while the so-called manager stood around arguing with customers. Instead of stepping in to help, the manager chose to yell and even cuss out the teenager who was actually trying to work.
It was unprofessional, chaotic, and honestly embarrassing for a business. If this is how the management runs things, it’s no surprise everything was falling apart. This location seriously needs new leadership, because what I saw today.
Atmosphere: 1
Food: 3
Service: 1
Derek Wolfe
When you show up to a fast food restaurant and there is no line at rush hr .... ask your self why? Its because the food sucks ! Cold , small portion over charged and asked for a extra sauce with 3 large tender meals and got charged extra for the single sauce . Also no customer service AI completed your order through the drive through , what a joke , spend your money esle where .
Atmosphere: 1
Food: 1
Service: 1
Michael Casile
Food was excellent. A little more expensive in a different menu than the Bojangles in the eastern part of the state and no senior discount. But the Bos excellent food is still 100% there
Atmosphere: 4
Food: 5
Service: 4
Benjamin Kress
Upcharged me for sauce and then didnt give me any
Caleb LeFevre
Really liked this place but they use some sort of annoying chat bot AI at the drive through now that just slows down the whole process and is a big inconvenience.
Atmosphere: 3
Food: 4
Service: 1
Sydney
Despite being very short staffed the people behind the counter were extremely nice!
Food: 3
Service: 5
Hannah Etheridge
Just don’t be in a hurry bc they are slowwwwww
Atmosphere: 5
Food: 5
Service: 3
Claire Todd
Food excellent, staff friendly and very knowledgeable. Great for a quick visit through drive thrus without any wait. Food hot!
Atmosphere: 5
Food: 5
Service: 5
Isobel Kirschenbaum
New ai system is annoying and terrible. I asked for a human, no response. There are workers there, I saw three workers. My friend yelled because she thought the ai couldn’t hear her. We pull up to to the window, and the manger yelled at us for yelling, saying he could hear us from his office. If you could hear us from the office why didn’t you get up and take our order when I asked for a human. I’m sorry why are you getting paid then? To sit in your office? I apologized and he continued to berate me like I’m a child. I said sorry already. I’m going to the Bojangles on blowing rock. Yall need to do better sorry not sorry
Mistakes happen, how they are rectified makes or breaks an experience. The new AI system messed up my order, missing a “bird dog“ sandwich. The screen did not show my full order, just a price, which is what the AI assistant read back so I had no way of knowing the issue until I got to the window.
While explaining to the old lady who took money in the drive-through, she grabbed the bag from me, closed the window, and walked off (not only incredibly rude, but a health code violation to take food back in that had already been handed out as well). When she came back, she said that I had not ordered the second bird dog (Which I had, as they are advertising a 2/$5 dollar special) and that I could pay for a second one if I wanted it. I tried to explain that that would be more expensive since it would be an “à la cart” order instead of the special, Then she again closed the window and walked off without acknowledging that I was even speaking. WILD.
She returned with a manager that couldn’t have been over 20 years old who told me AI had not heard me and that I could buy another one if I wanted it… Again, I explained how that would have me paying more than what I ordered, and that since it was an issue on their end, I was hoping they would rectify it. Then, she started to insinuate that It was my fault by asking “did the drive-through not read your order back to you?”. After my wife and I both exclaimed “no”, she seemed baffled and offered no solution.
Trying to steer the conversation in a more productive direction, I mentioned that I own two businesses, and understand that mistakes happen and that just throwing the missing sandwich in the bag would make us whole, keep their drive-through line moving, and not generate the negative review you are reading. Apparently, it did not make sense to them to eat the <$1 Food cost to retain a customer, so my wife and I just went on our way since we had kids in the car needing to go down for naps.
Absolutely would not recommend eating here. Clearly they don’t care at all about the customer and when we got the fries opened up, not only were they undercooked, but also cold lol. No use trying to get that fixed. All I can do is warn you.
Atmosphere: 1
Food: 2
Service: 1
Joey Shelton
We tried to go here a couple of times during vacation. I'm guessing they have staffing issues. It was completely closed one day, and then only the drive-through was open several other days.
Cc
This location is just as bad as the one in Newland. Go to the Bojangles on 421. You’ll wait an hour in a seven car line just to get your food here.
Gwendolyn Scott
We are from out of town but are regularly are in town, just about weekly, and we always eat at this location. We went through the drive thru at 515ish and ordered the 8pc dinner. The total was closed to $30. The chicken was so old and dried out from being under heat lamps, they were out of cold slaw so we got pintos that also had been sitting in warmers, the biscuits just plain ole crumbed in my hand. The young lady at the window handing out our food looked like she was having a bad day, and we were bothering her. I was highly disappointed to say the least.
Ellie Harrison
NO FRIES. Also the bathroom was gross. They were out of literally everything. No fries, no bone in chicken, no ranch, and no forks. It did have good drink machine. Also chicken was good.
Worst experience I’ve ever had at a Bojangles.
There was a white female employee—who I assumed was the manager—allowing orders to pile up while the kid working up front struggled alone. She was cursing loudly while making biscuits, complaining that she had to start lunch while still handling breakfast. When a customer mentioned the delay, she argued with him.
This was extremely unprofessional behavior, and if she is the manager, she should be held accountable. Completely unacceptable experience.
Atmosphere: 1
Food: 3
Service: 1
This was one of the worst experiences I’ve ever had at a Bojangles. The food line was a complete disaster — backed up, slow, and totally unorganized. It looked like they had what seemed to be a 16-year-old kid trying to run the entire place while the so-called manager stood around arguing with customers. Instead of stepping in to help, the manager chose to yell and even cuss out the teenager who was actually trying to work.
It was unprofessional, chaotic, and honestly embarrassing for a business. If this is how the management runs things, it’s no surprise everything was falling apart. This location seriously needs new leadership, because what I saw today.
Atmosphere: 1
Food: 3
Service: 1
When you show up to a fast food restaurant and there is no line at rush hr .... ask your self why? Its because the food sucks ! Cold , small portion over charged and asked for a extra sauce with 3 large tender meals and got charged extra for the single sauce . Also no customer service AI completed your order through the drive through , what a joke , spend your money esle where .
Atmosphere: 1
Food: 1
Service: 1
Food was excellent. A little more expensive in a different menu than the Bojangles in the eastern part of the state and no senior discount. But the Bos excellent food is still 100% there
Atmosphere: 4
Food: 5
Service: 4
Upcharged me for sauce and then didnt give me any
Really liked this place but they use some sort of annoying chat bot AI at the drive through now that just slows down the whole process and is a big inconvenience.
Atmosphere: 3
Food: 4
Service: 1
Despite being very short staffed the people behind the counter were extremely nice!
Food: 3
Service: 5
Just don’t be in a hurry bc they are slowwwwww
Atmosphere: 5
Food: 5
Service: 3
Food excellent, staff friendly and very knowledgeable. Great for a quick visit through drive thrus without any wait. Food hot!
Atmosphere: 5
Food: 5
Service: 5
New ai system is annoying and terrible. I asked for a human, no response. There are workers there, I saw three workers. My friend yelled because she thought the ai couldn’t hear her. We pull up to to the window, and the manger yelled at us for yelling, saying he could hear us from his office. If you could hear us from the office why didn’t you get up and take our order when I asked for a human. I’m sorry why are you getting paid then? To sit in your office? I apologized and he continued to berate me like I’m a child. I said sorry already. I’m going to the Bojangles on blowing rock. Yall need to do better sorry not sorry
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Mistakes happen, how they are rectified makes or breaks an experience. The new AI system messed up my order, missing a “bird dog“ sandwich. The screen did not show my full order, just a price, which is what the AI assistant read back so I had no way of knowing the issue until I got to the window.
While explaining to the old lady who took money in the drive-through, she grabbed the bag from me, closed the window, and walked off (not only incredibly rude, but a health code violation to take food back in that had already been handed out as well). When she came back, she said that I had not ordered the second bird dog (Which I had, as they are advertising a 2/$5 dollar special) and that I could pay for a second one if I wanted it. I tried to explain that that would be more expensive since it would be an “à la cart” order instead of the special, Then she again closed the window and walked off without acknowledging that I was even speaking. WILD.
She returned with a manager that couldn’t have been over 20 years old who told me AI had not heard me and that I could buy another one if I wanted it… Again, I explained how that would have me paying more than what I ordered, and that since it was an issue on their end, I was hoping they would rectify it. Then, she started to insinuate that It was my fault by asking “did the drive-through not read your order back to you?”. After my wife and I both exclaimed “no”, she seemed baffled and offered no solution.
Trying to steer the conversation in a more productive direction, I mentioned that I own two businesses, and understand that mistakes happen and that just throwing the missing sandwich in the bag would make us whole, keep their drive-through line moving, and not generate the negative review you are reading. Apparently, it did not make sense to them to eat the <$1 Food cost to retain a customer, so my wife and I just went on our way since we had kids in the car needing to go down for naps.
Absolutely would not recommend eating here. Clearly they don’t care at all about the customer and when we got the fries opened up, not only were they undercooked, but also cold lol. No use trying to get that fixed. All I can do is warn you.
Atmosphere: 1
Food: 2
Service: 1
We tried to go here a couple of times during vacation. I'm guessing they have staffing issues. It was completely closed one day, and then only the drive-through was open several other days.
This location is just as bad as the one in Newland. Go to the Bojangles on 421. You’ll wait an hour in a seven car line just to get your food here.
We are from out of town but are regularly are in town, just about weekly, and we always eat at this location. We went through the drive thru at 515ish and ordered the 8pc dinner. The total was closed to $30. The chicken was so old and dried out from being under heat lamps, they were out of cold slaw so we got pintos that also had been sitting in warmers, the biscuits just plain ole crumbed in my hand. The young lady at the window handing out our food looked like she was having a bad day, and we were bothering her. I was highly disappointed to say the least.
NO FRIES. Also the bathroom was gross. They were out of literally everything. No fries, no bone in chicken, no ranch, and no forks. It did have good drink machine. Also chicken was good.
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