Awesome customer service! I went tonight and the woman took such great care and is so kind. Great prices and delicious options! ?
David R. Dietrich
Quality products and excellent service .Everything is done with a loving , personal touch .
julie moretz
Great customer service. The girl was very friendly and cheerful. Great ice cream
Adam Lee
The man working was very nice and the ice cream was great! He cared about the details and was so helpful, making sure we were fully cared for.
Brandy Krenz
I have gone before and I know the girl working is slower paced. But today no one was in line and I have two three year olds. I order two Superman ice creams in kids cups. After ten minutes to get them ready she brings me one tiny kids and and a large cup. I ask her politely, I understand you are out of kids cups but so I can avoid a meltdown and fight, would you mind putting the one in the same cup as the other. She said no. I thought I misunderstood her and explained, I ordered the same thing so they would both have the same thing, I can pay for the cup that would be easier than giving different cups. Again she told me no. I told her to keep the ice cream and we went elsewhere
Karl Dietrich
Cookies and Cream has some of the best ice cream selections in Boone, much more to offer and much better than Ben and Jerry's and Blue Deer. (Not that either of those places are bad) The baked goods are even better and you have multiple kinds to choose from. Their chai tea and mochas are actually better than Starbucks. I know the owner and some of the employees and they work themselves to the bone trying to give their customers the best experience possible. In the pandemic world it's very hard for small business owners to survive. Please stop when at the Boone Mall and support them. You won't go away unsatisfied.
mvfd1485
Super friendly staff, wonderful service. Tasty ice cream and coffee! I look forward to visiting them again the next time we travel to Boone!
Carol Dietrich
Love this place and its people! I regularly purchase roadrunner raspberry cones, cookies, cinnamon pretzels, and cheesecake, and with every order I am treated professionally and personally, with cheerfulness and attentiveness even during the busiest times. Thanks for being MY favorite ice cream shop! Keep up the excellent service and tasty treats!
Katlyne Atkins
The ice cream was great! However the service was terrible. The guy acted like he didn’t want to serve us ice cream in the first place. Then he told my 4 year old to not to touch the glass when he was looking at the ice cream. Then he slammed the ice cream cup down on the counter and said “here I’ll meet you at the register” The said “have a nice day” and you could tell he didn’t mean it whatsoever. If I didn’t already tell my 4 year old we was getting ice cream I would’ve left.
Jennifer Sparks
He didn’t want to make our ice cream so we left. He was very rude.
Very friendly staff. That double chocolate cookie is verry addictive. Cant wait to get another one of those soon!!!
andrjnlle
Love their banana splits??
Duane W.
I was walking around Boone Mall and came across this place. Now all I was going to get was a snack and beverage, but after meeting the owner and her amazing customer service, I picked up a few cookies. The pretzel was nice and salty but the snickerdoodle coolie was one of the best I've ever had. Nice ice cream variety and other treats.
Ama A.
My family and I visited this ice cream place while shopping in Boon Mall. The girls that served us were SUPER NICE and the ice creams and shakes are very yummy!!! We are visiting from Miami FL and we love to feel welcomed and when we get great service like the one we received today at your place! Thank you!!! Happy New Years
Awesome customer service! I went tonight and the woman took such great care and is so kind. Great prices and delicious options! ?
Quality products and excellent service .Everything is done with a loving , personal touch .
Great customer service. The girl was very friendly and cheerful. Great ice cream
The man working was very nice and the ice cream was great! He cared about the details and was so helpful, making sure we were fully cared for.
I have gone before and I know the girl working is slower paced. But today no one was in line and I have two three year olds. I order two Superman ice creams in kids cups. After ten minutes to get them ready she brings me one tiny kids and and a large cup. I ask her politely, I understand you are out of kids cups but so I can avoid a meltdown and fight, would you mind putting the one in the same cup as the other. She said no. I thought I misunderstood her and explained, I ordered the same thing so they would both have the same thing, I can pay for the cup that would be easier than giving different cups. Again she told me no. I told her to keep the ice cream and we went elsewhere
Cookies and Cream has some of the best ice cream selections in Boone, much more to offer and much better than Ben and Jerry's and Blue Deer. (Not that either of those places are bad) The baked goods are even better and you have multiple kinds to choose from. Their chai tea and mochas are actually better than Starbucks. I know the owner and some of the employees and they work themselves to the bone trying to give their customers the best experience possible. In the pandemic world it's very hard for small business owners to survive. Please stop when at the Boone Mall and support them. You won't go away unsatisfied.
Super friendly staff, wonderful service. Tasty ice cream and coffee! I look forward to visiting them again the next time we travel to Boone!
Love this place and its people! I regularly purchase roadrunner raspberry cones, cookies, cinnamon pretzels, and cheesecake, and with every order I am treated professionally and personally, with cheerfulness and attentiveness even during the busiest times. Thanks for being MY favorite ice cream shop! Keep up the excellent service and tasty treats!
The ice cream was great! However the service was terrible. The guy acted like he didn’t want to serve us ice cream in the first place. Then he told my 4 year old to not to touch the glass when he was looking at the ice cream. Then he slammed the ice cream cup down on the counter and said “here I’ll meet you at the register” The said “have a nice day” and you could tell he didn’t mean it whatsoever. If I didn’t already tell my 4 year old we was getting ice cream I would’ve left.
He didn’t want to make our ice cream so we left. He was very rude.
Restaurantji Recommends
Very friendly staff. That double chocolate cookie is verry addictive. Cant wait to get another one of those soon!!!
Love their banana splits??
I was walking around Boone Mall and came across this place. Now all I was going to get was a snack and beverage, but after meeting the owner and her amazing customer service, I picked up a few cookies. The pretzel was nice and salty but the snickerdoodle coolie was one of the best I've ever had. Nice ice cream variety and other treats.
My family and I visited this ice cream place while shopping in Boon Mall. The girls that served us were SUPER NICE and the ice creams and shakes are very yummy!!! We are visiting from Miami FL and we love to feel welcomed and when we get great service like the one we received today at your place! Thank you!!! Happy New Years
Love the ice cream ??