sweetFrog BOONE

The yogurt was liquid, not frozen, in 75% of the machines as shown in the picture of my son's birthday treat. The toppings were fine. If I am paying $11 for a small cup of yogurt, it needs to be frozen. I'm very disappointed.

Atmosphere: 2

Food: 1

Service: 2

Showed up well within regular store hours on a Wednesday, they were completely closed with no reason or even a sign on the door. Has happened multiple times - you never know if they’ll be open when they’re supposed be to or not.

Atmosphere: 3

Food: 5

Service: 1

On Sunday, August 24, 2024 at approximately 4:30pm there were 6 of us (3 adults & 3 children) that entered Sweet Frog in Boone NC. There were only 3 customers there at the time we entered. When we approached the yogurt dispensers the first one, chocolate, had leaked and looked like a large cow paddy. 💩 about 10 inches tall. We saw no one around managing the place, many of the toppings were out, the counters were trashy and needed wiping off. The chairs, tables, and walls had stuff (yogurt and toppings) dried up on them. Everything was so disheveled and trashy. Under these conditions I will not return.

I love Sweet Frog, especially the original tart flavor. However, when eight out of sixteen flavors, including original tart, are out of order, it's hard to love Sweet Frog at all. Disappointing for the only frozen yogurt store in town.

As the only frozen yogurt place in boone, you’d think more flavors would be available but we came in and seven of the flavors were unavailable, two full machines broken and pulled out. As much as it seems the employees can’t help out with fixing them, upper management should take priority in their machines working. Considering other reviews from the last two weeks have pictured the same machines out of order, i’m guessing they still haven’t made any progress on getting them fixed.

hopefully we get a new frozen yogurt place soon!! ❤️

Food: 1

This store is always dirty. The tables are all smudged and three out of 8 yogurt machines were out of order. My husband and I love treating ourselves from time to time. I hope they implement some sort of cleaning protocol so that the tables are more inviting to sit at and the floor isn’t covered in spills from the toppings bar.

Atmosphere: 1

Food: 5

Service: 4

Seems like the owners have given up on this one. The past few times I've been here at least 2 machines have been down and the store has been pretty dirty.

Atmosphere: 1

Food: 1

Service: 3

Not open during open hours. This post COVID worker mindset is a pandemic in its own right.

Atmosphere: 1

Food: 1

Service: 1

ok so i really like sweetfrog this location just sucks… multiple flavors are always out. There is never a employee in the front and it’ll take multiple minutes for one to come out from the back while you wait at the register. Also not a lot of vegan options but that’s neither here or there?‍♀️

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Frozen Yogurt

Five of the flavors were out of order, including chocolate. The girl behind the counter did not know how to take our gift cards. It was very disappointing.

Atmosphere: 2

Food: 4

Service: 1

Awesome flavors, very

Atmosphere: 5

Food: 5

Service: 5

Food tasted delicious! Staff were kind and helpful but the floors were sticky.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cup Yogurt, Frozen Yogurt

Slack employees, we waited too long to be rung up. No employees greeted us, floor in dining room was dirty, no one behind the counter at all. My wife joined us after we sat down, She waited almost 10 miinutes to be rung up. We even knocked on the wall to get employees attention. Labor issue is wonderful in this town.

This place SUCKS!!! I wanted to enjoy some SweetFrog, but the place wasn’t open even though it was 12:45 and it was supposed to open at 12:30. Is it beyond the capability of the people working here to open at the posted time? I will tell all of my friends to never come here!

Great service!!!@