New to town and thought surely all these reviews can’t be right… welp they are. Two 15 year olds working there. Stood there alone for 10 minutes before anyone made eye contact with me and I still had to raise my voice to attract someone’s attention Even after doing so the response was “we’re busy and then left again without coming to see what was needed. Finally was able to pay still no eye contact. Pizza was good but geesh who owns that franchise Guess it’s the new normal with this generation. I’ll take my biz somewhere else
Atmosphere: 1
Food: 4
Service: 1
Leigh-Ann Oakes
Had to wait 20 minutes before the girl even came to the register. VERY short staffed! However, the staff was extremely friendly and helpful and the food was excellent.
Atmosphere: 2
Food: 5
Service: 2
Crystal Jones
People leaving fake reviews are ridiculous !!
Atmosphere: 5
Food: 5
Service: 5
dreya sloan
i ordered a pepperoni pizza but a cheese pizza was delivered, so i called the store. the person with whom i spoke was rude, dismissive and unprofessional. after many unfinished sentences, awkward pauses, and sighs, he finally declared he’d have to refund it because that was all he had “time to do.” suffice it to say, the refund has not come through.
on top of that, the pizza was cold and barely had any sauce or cheese. 10/10 would NOT recommend.
Food: 1
Service: 1
Virgie Heath
It was very good my granddaughter works there
Dawn
Paid extra for Extra cheese and got less cheese than normal. Showed the guy the pizza with all its bald spots and he told me he put more than he was suppose to. Nope, refunded.
Food: 1
Service: 1
Tony Leopard
Tried to place an order online. It would not go through stop By the store. To ask for help and the employees were too busy talking on tbere phone.so i didn't buy pizzas
Atmosphere: 1
Service: 1
Ivan Estrada
Such helpful staff, had my order out on time and it was well made.
Atmosphere: 5
Food: 5
Service: 5
molly murphy
i stood at the counter while two employees rushed around to make other peoples food. definitely not their fault, but the employee at the computer took an order over the phone right infront of me and another customer, then said “one minute” and went back behind another counter to work on food. i stood there for about twenty minutes total, and left without my order being taken. i’ve worked in food service, so i know how frustrating it is to be in the employee’s position. at the same time, the customer infront of you is your top priority. absolutely ridiculous and i hope management can step it up. really wanted some pizza :(
David Watkins Jr
Those guys was was on their game will definitely be back
Made a delivery order through my app. They cancelled my order. I called to find out why and was hold all the way to the store and then waiting over an hour for my order at their restaurant. Why did they cancel my delivery? Because the delivery employee did not show up to work. Customer service did not seem to be a strong-suit for those working in the building.
Atmosphere: 2
Food: 3
Service: 1
Pilaf
never have drivers and I waited 2 hours and never got anything. I called and they said they were waiting for me to pick it up since they never found a driver...
Atmosphere: 1
Food: 1
Service: 1
Van Davis
Doordash does their deliveries, though ordering through the website doesn't immediately tell you this. I left a $10 tip for the delivery driver, without knowing this until the DD driver called and let me know she was on her way. According to her, she did not receive this tip.
When I called to ask them about this, the guy who answered said there's nothing Papa Johns could do for her and also said he couldn't (wouldn't) change my order to remove the tip that would not be going to anyone who delivered my food.
I asked for the manager and he said he WAS the manager and there was nothing he could do without removing and re-entering the order. No offer to make things right AT ALL. Then he hung up. I called again and asked his name, and he hung up on me again.
Atmosphere: 1
Food: 3
Service: 1
Cedar Walker
Got the order wrong. Eating out is too expensive to just fully not receive a topping on a pizza….also took an hour and a half (I know they’re short staffed but c‘mon)
Michael Keever
Very slow service. Hard to get into parking lot. One of the staff is really nice
New to town and thought surely all these reviews can’t be right… welp they are. Two 15 year olds working there. Stood there alone for 10 minutes before anyone made eye contact with me and I still had to raise my voice to attract someone’s attention Even after doing so the response was “we’re busy and then left again without coming to see what was needed. Finally was able to pay still no eye contact. Pizza was good but geesh who owns that franchise Guess it’s the new normal with this generation. I’ll take my biz somewhere else
Atmosphere: 1
Food: 4
Service: 1
Had to wait 20 minutes before the girl even came to the register. VERY short staffed! However, the staff was extremely friendly and helpful and the food was excellent.
Atmosphere: 2
Food: 5
Service: 2
People leaving fake reviews are ridiculous !!
Atmosphere: 5
Food: 5
Service: 5
i ordered a pepperoni pizza but a cheese pizza was delivered, so i called the store. the person with whom i spoke was rude, dismissive and unprofessional. after many unfinished sentences, awkward pauses, and sighs, he finally declared he’d have to refund it because that was all he had “time to do.” suffice it to say, the refund has not come through.
on top of that, the pizza was cold and barely had any sauce or cheese. 10/10 would NOT recommend.
Food: 1
Service: 1
It was very good my granddaughter works there
Paid extra for Extra cheese and got less cheese than normal. Showed the guy the pizza with all its bald spots and he told me he put more than he was suppose to. Nope, refunded.
Food: 1
Service: 1
Tried to place an order online. It would not go through stop By the store. To ask for help and the employees were too busy talking on tbere phone.so i didn't buy pizzas
Atmosphere: 1
Service: 1
Such helpful staff, had my order out on time and it was well made.
Atmosphere: 5
Food: 5
Service: 5
i stood at the counter while two employees rushed around to make other peoples food. definitely not their fault, but the employee at the computer took an order over the phone right infront of me and another customer, then said “one minute” and went back behind another counter to work on food. i stood there for about twenty minutes total, and left without my order being taken. i’ve worked in food service, so i know how frustrating it is to be in the employee’s position. at the same time, the customer infront of you is your top priority. absolutely ridiculous and i hope management can step it up. really wanted some pizza :(
Those guys was was on their game will definitely be back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Made a delivery order through my app. They cancelled my order. I called to find out why and was hold all the way to the store and then waiting over an hour for my order at their restaurant. Why did they cancel my delivery? Because the delivery employee did not show up to work. Customer service did not seem to be a strong-suit for those working in the building.
Atmosphere: 2
Food: 3
Service: 1
never have drivers and I waited 2 hours and never got anything. I called and they said they were waiting for me to pick it up since they never found a driver...
Atmosphere: 1
Food: 1
Service: 1
Doordash does their deliveries, though ordering through the website doesn't immediately tell you this. I left a $10 tip for the delivery driver, without knowing this until the DD driver called and let me know she was on her way. According to her, she did not receive this tip.
When I called to ask them about this, the guy who answered said there's nothing Papa Johns could do for her and also said he couldn't (wouldn't) change my order to remove the tip that would not be going to anyone who delivered my food.
I asked for the manager and he said he WAS the manager and there was nothing he could do without removing and re-entering the order. No offer to make things right AT ALL. Then he hung up. I called again and asked his name, and he hung up on me again.
Atmosphere: 1
Food: 3
Service: 1
Got the order wrong. Eating out is too expensive to just fully not receive a topping on a pizza….also took an hour and a half (I know they’re short staffed but c‘mon)
Very slow service. Hard to get into parking lot.
One of the staff is really nice
Atmosphere: 1
Service: 2
Loading...