DERAILED of Bryson City (Anthonys)

excellent food, great service!

We visited Anthony’s Derailed in Bryson City and had one of the worst dining experiences we’ve ever had. We ordered two slices of cheese pizza for our toddlers, a calzone, a cheeseburger, and one alcoholic drink. We specifically asked for the kids' food to come out first — anyone with toddlers understands why. After getting our drinks, we waited 20–30 minutes with no food and no updates. When food finally started arriving, only my cheeseburger came out — nothing for the kids, nothing for my partner, and still no alcoholic beverage. Eating alone while our toddlers sat hungry was incredibly uncomfortable. The server repeatedly placed hot food and plates directly in front of our toddler in a high chair, despite her grabbing at everything. No awareness or communication whatsoever. Meanwhile, we watched multiple pizzas going to other tables. The burger was overcooked, fries cold and unpleasant, and I barely ate half while waiting on the rest of the food that never came. Our toddlers understandably began melting down from sitting so long with no food. We had to flag the server down from across the room to ask where the drink was and request a box — only then did she say the drink was “on the house,” and it arrived even later. When we asked for the check and a box, the server rolled her eyes, tossed the box on our table, and walked away. We asked to speak to a manager, and the eye-rolling continued. The manager came over and instead of addressing the problem, asked if we had been drinking, which felt accusatory and dismissive. The situation escalated because the service and attitude were completely unacceptable, especially toward a family just trying to eat with toddlers. We left frustrated, with barely any food eaten, after what should’ve been a simple meal. Cold food, slow service, ignored requests, and rude staff. We will not be returning and do not recommend this restaurant to families or anyone expecting basic service and professionalism.

I ate here the other day around 6pm and have nothing negay to say. I sat outside on the covered patio with my toddler and we both really enjoyed the pizza. They brought his drink in a cup with a lid and straw which was convenient and nice of them to offer. Good atmosphere, good food, clean bathroom, friendly staff. There's several places within walking distance to also try if you want to walk around after your meal.

Atmosphere: 5

Food: 5

Service: 5

This is our third visit to Anthony's and we've always been pleases. The food is good, the server was very good and attentive. The problem is a bogus surcharge for credit card when none was used. The young hostess shrugged her shoulders when asked about this. Receipt (pictured) indicates a discount applied for cash. When change was returned the CC fee was not refunded. In fact, even the change provided was not correct. Often when an invoice is a few pennies over a round dollar the establishment rounds back which is their choice. The returned small change was not provided as they rounded up charging me more, that was not MY choice. Typically, I'm a extremely generous tipper. Not today, this event leaves a sour taste following an otherwise good meal. Food here is recommended but watch the invoice!!! Sorry we won't be back.

Atmosphere: 4

Food: 4

Service: 4

I read the reviews but decided to give them a try for our party of 14 on Labor Day weekend. We got there around 3pm & were given a nice secluded area & there was hardly anyone dining there so I just knew our review was going to be different. We waited well over an hour for the food to start coming out. Most of our party had a dish that contained cheese & EVERYONE stated their's was cold & the cheese not melted with ZERO taste. I specifically had an Italian sandwich with no cheese b/c of a dairy allergy. Ironically, mine had perfectly melted cheese to which I had to return for a redo. We asked for refills which we never got but our server gladly tacked on a $50 gratuity making our bill well over $300. We all unanimously agreed we would NEVER be back!!! Trust the reviews.

Atmosphere: 4

Food: 1

Service: 1

Great Country Place definitely stop by if you're in Bryson City

Atmosphere: 5

Food: 5

Service: 5

We ate here tonight and had a great experience. Very helpful staff and so friendly!

Atmosphere: 5

Food: 5

Service: 5

Great service and very helpful staff!

Had meat pizza was very good and atmosphere was great

Atmosphere: 5

Food: 5

Service: 5

Our family enjoyed a very good lunch at Anthonys. We had a variety of food items and everything was delicious. The service was also great.

Atmosphere: 5

Food: 5

Service: 5

Wonderful restaurant and great people work there! Our dog loved all the attention she got.

Atmosphere: 5

Food: 5

Service: 5

Good food and good atmosphere 👌🏻

Excellent dining experience at Derailed. The staff was very nice and welcoming, our waitress was awesome, and the food was really delicious. Highly recommend their pizza and fettuccine Alfredo pasta. Also really enjoyed the caesar salad. I will definitely eat here again on our next trip to BC.

Atmosphere: 5

Food: 5

Service: 5

The food and service was awesome.

Atmosphere: 5

Food: 5

Service: 5

Perfect stop before we were heading to the Great Smokey Mountain Event Center. Food was great! Our server was sensitive to us making it to the event on time. Definitely will be a stop we make again!

Atmosphere: 5

Food: 5

Service: 5