Pasta Restaurants in Burlington, NC

“Updating the review. As I said I do not mind errors but how one responds to those errors is important. The owner of Mimi's called me, apologized, and made the interaction right. He found out why my ravioli came out like it did and fixed the issue. I do trust Mimi's to take care of the customer and to deliver quality food & service.

We were told by friends that this place was great and when we ordered and picked up they were kind and engaging, BUT I ordered 70 bucks worth of food, we were having a family game night and one of my sons ordered a Caesar salad. I picked up the order and when we got home it was not there. I called and they said I could drive back and get it or on my next visit (Very Presumptuous) they would give me a free salad. They could not or would not credit my card. I ordered baked ravioli. when I opened it looked like soup and one has to swish around the pan trying to find the ravioli. One of my sons actually called it ravioli soup. The flavor was meh. SO I pay for something, drive to pick it up, its not in the order and you make the assumption , "He'll be back" and then I am supposed to tell you this story. look up my details and see if my free salad is there? I don't mind errors, but how you respond to them determines if we are coming back and Mimi's we are not coming back. Your policies or practices should benefit the customer. This did not and the ravioli was pitiful.“