Based on my experience the fault lies with delay and misleading / changing tracking info. For Pizza Huts 3rd party delivery service. Food late and cold. Regardless negatively impact PH service and quality of food delivered.Had to go pick up carry out close by home. way past dinner time for elderly mother. Time reset with tracker so food arrived near same time. Difference was back up carry out order wS edible. Whereas Pizza Hut order was tough and chewy landed in the trash. I opted for delivery for connivence - avoid sitter for mom to pick up. Overall one stressful, expensive, hassle..
Food: 2
Service: 1
Rich Burris
I ordered online and ordered over $50 dollars of pizza. We are local to this area and order here often with this being one of the bad experiences but by far the worst. The store called us after about 30 minutes of placing order and stated they were out of the large pan pizzas we ordered but they could substitute medium size pizzas for about $5 more each. We asked for other options but they stated this was the only option they had. Seriously, charge more for less and 20 percent more at that!!!!!!!!! We cancelled the order and placed a comparable order with Dominos for about half that price. We then called the Pizza Hut customer service number and reported what happened but they stated there wasn’t anything they could do. Please don’t support this business as I have no intention to do so in the future! DO BETTER PIZZA HUT OR YOU WILL GO OUT OF BUSINESS!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Terry Garcia
Absolutely terrible service from the woman that was working the night of 3/29/24. You need to learn not to react to your emotions woman and treat people with respect. If you can’t deal with customers without acting like a child find a new career. I waiting 2 hrs for pizza that never came, they kept us on hold for an hour, and the damn store is 5 minutes away. We tried to see if we could pick it up but they said they were just busy. 2 hrs later no pizza, I went into the store cool calm and collect and as soon as I told the lady my moms name she got very disrespectful and proceeded to act like a child and walk away and tell me to leave when all I wanted was a canceled order receipt. She ended up giving me the receipt finally after she threw a temper tantrum. That’s all I wanted lady, you made it a scene not me. Grow up! I will never order from this store again and I will highly encourage everyone I know not to do business there.
Atmosphere: 1
Food: 1
Service: 1
Kandi Moore
This is the worst customer service I have Ever had with Pizza Hut On 3/29/2024 the lady working was very unprofessional and rude. Ordered online delivery through app and called to try and make it carry out was told I could Not and had to wait they were busy. Ordered my food at 634 pm and 830pm still no food. Called multiple times and kept getting put on hold then phone was disconnected. I am never leave bad reviews and normally just take what I get But this lady was so rude I had To. I wont be ordering ever again from here.
Service: 1
alan hill
We ordered a pizza for pick up, asked if there was a special and the person on the phone said there was no special. She was very rude. My wife looked online and found a promo that was going on. We went to pick up the pizza my wife went inside showed her the promo and the Lady would not change the price. She says she never goes online and looks at the promos. Poor customer service. Bad atmosphere. Does not care about the customers. The employee said that they were the general manager. You would think that the general manager could change the price. Evidently they don’t know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Evan Hastie
Don’t ever eat here these people don’t care about your health and
Atmosphere: 1
Food: 1
Service: 1
Woke
This place sucks they need to close down, dominos is way
Atmosphere: 1
Food: 1
Service: 1
Deborah G. Hardin-Coston, RN-BC (Debbie)
Carryout Large Supreme Pizza… most of the time the pizza is great… every once in a while it’s not quite up to par… depends on who is making the pizza…
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Cinnabon Mini Rolls, Pepperoni Pizza
Greg Stancil
New manager is trying hard to right the ship down there. She’s fantastic. They can’t keep employees, which is corporate’s fault for not paying enough. Only an idiot would give the store a bad rating because the website is acting up. But, that seems to be our world these days. Rife with them.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Lewis
Website is horrible. Could not get it to add toppings .Tried 3 times. Called and they said nope manager says you can only order that on Website.Sorry webt to another Pizza place.
Did a cash delivery placed at 7:15 said it would take 25-30 minutes. At 8:00 i decided to call. Manager cussed saying they've been trying to call us which they didn't because i put in my number.. then they said they didn't have a delivery driver, then changed it to their delivery driver didn't have cash??? tried to call back and no one answered. COMPLETELY UNACCEPTABLE. will NEVER order here again. And i personally work in a restaurant so i have a TON of patience when ordering food, and i'm just astonished with this.
kj rr
The manager who answered directly from the Lake Park Boulevard location was super nice on the phone. She made sure everything was satisfactory. She told us she was new. She is doing an excellent job and shows she cares about everyone's ordering experience. I returned today in person and she remembers customers too. Our delivery driver Tom on last delivery order was helpful and gracious. The weather was stormy and he was patient and professional. We enjoy the best pan pizza, cheese sticks and outstanding service here. We appreciate everything you do. Thank you!!!Be aware if you call and get a recording your call rolled to an outsourced call center--happens if they're on other calls or too busy-- this is a backup service answering the phones to multiple restaurants far away and near. This is NOT the people cooking and working in this specific location. I try to always go in person to place orders instead of through the call center. Or do online orders so at least I know I am inputting the info. Call and keep trying their # until you hear a familiar name or voice from Lake Park if you're unable to go in person... It's not fair to take your frustrations out on them if you don't order directly from them and it's wrong.
Service: 5
Paige p
Pizza looked and tasted awful. Cheese covering a 3rd and the crust was cheesy... nothing crispy.. sad pizza.
Special Media
Took a really long time and had to remake it upon my arrival, which was okay, but the service was a lackluster. I felt as though I had inconvenienced them by buying pizza
Chris Hosey
Pizza hut came through with this order. Extremely hot and arrived fast.
Based on my experience the fault lies with delay and misleading / changing tracking info. For Pizza Huts 3rd party delivery service. Food late and cold. Regardless negatively impact PH service and quality of food delivered.Had to go pick up carry out close by home. way past dinner time for elderly mother. Time reset with tracker so food arrived near same time. Difference was back up carry out order wS edible. Whereas Pizza Hut order was tough and chewy landed in the trash. I opted for delivery for connivence - avoid sitter for mom to pick up. Overall one stressful, expensive, hassle..
Food: 2
Service: 1
I ordered online and ordered over $50 dollars of pizza. We are local to this area and order here often with this being one of the bad experiences but by far the worst. The store called us after about 30 minutes of placing order and stated they were out of the large pan pizzas we ordered but they could substitute medium size pizzas for about $5 more each. We asked for other options but they stated this was the only option they had. Seriously, charge more for less and 20 percent more at that!!!!!!!!! We cancelled the order and placed a comparable order with Dominos for about half that price. We then called the Pizza Hut customer service number and reported what happened but they stated there wasn’t anything they could do. Please don’t support this business as I have no intention to do so in the future! DO BETTER PIZZA HUT OR YOU WILL GO OUT OF BUSINESS!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible service from the woman that was working the night of 3/29/24. You need to learn not to react to your emotions woman and treat people with respect. If you can’t deal with customers without acting like a child find a new career. I waiting 2 hrs for pizza that never came, they kept us on hold for an hour, and the damn store is 5 minutes away. We tried to see if we could pick it up but they said they were just busy. 2 hrs later no pizza, I went into the store cool calm and collect and as soon as I told the lady my moms name she got very disrespectful and proceeded to act like a child and walk away and tell me to leave when all I wanted was a canceled order receipt. She ended up giving me the receipt finally after she threw a temper tantrum. That’s all I wanted lady, you made it a scene not me. Grow up! I will never order from this store again and I will highly encourage everyone I know not to do business there.
Atmosphere: 1
Food: 1
Service: 1
This is the worst customer service I have Ever had with Pizza Hut On 3/29/2024 the lady working was very unprofessional and rude. Ordered online delivery through app and called to try and make it carry out was told I could Not and had to wait they were busy. Ordered my food at 634 pm and 830pm still no food. Called multiple times and kept getting put on hold then phone was disconnected. I am never leave bad reviews and normally just take what I get But this lady was so rude I had To. I wont be ordering ever again from here.
Service: 1
We ordered a pizza for pick up, asked if there was a special and the person on the phone said there was no special. She was very rude. My wife looked online and found a promo that was going on. We went to pick up the pizza my wife went inside showed her the promo and the Lady would not change the price. She says she never goes online and looks at the promos. Poor customer service. Bad atmosphere. Does not care about the customers. The employee said that they were the general manager. You would think that the general manager could change the price. Evidently they don’t know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Don’t ever eat here these people don’t care about your health and
Atmosphere: 1
Food: 1
Service: 1
This place sucks they need to close down, dominos is way
Atmosphere: 1
Food: 1
Service: 1
Carryout Large Supreme Pizza… most of the time the pizza is great… every once in a while it’s not quite up to par… depends on who is making the pizza…
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Cinnabon Mini Rolls, Pepperoni Pizza
New manager is trying hard to right the ship down there. She’s fantastic. They can’t keep employees, which is corporate’s fault for not paying enough. Only an idiot would give the store a bad rating because the website is acting up. But, that seems to be our world these days. Rife with them.
Atmosphere: 5
Food: 5
Service: 5
Website is horrible. Could not get it to add toppings .Tried 3 times. Called and they said nope manager says you can only order that on Website.Sorry webt to another Pizza place.
Restaurantji Recommends
Did a cash delivery placed at 7:15 said it would take 25-30 minutes. At 8:00 i decided to call. Manager cussed saying they've been trying to call us which they didn't because i put in my number.. then they said they didn't have a delivery driver, then changed it to their delivery driver didn't have cash??? tried to call back and no one answered. COMPLETELY UNACCEPTABLE. will NEVER order here again. And i personally work in a restaurant so i have a TON of patience when ordering food, and i'm just astonished with this.
The manager who answered directly from the Lake Park Boulevard location was super nice on the phone. She made sure everything was satisfactory. She told us she was new. She is doing an excellent job and shows she cares about everyone's ordering experience. I returned today in person and she remembers customers too. Our delivery driver Tom on last delivery order was helpful and gracious. The weather was stormy and he was patient and professional. We enjoy the best pan pizza, cheese sticks and outstanding service here. We appreciate everything you do. Thank you!!!Be aware if you call and get a recording your call rolled to an outsourced call center--happens if they're on other calls or too busy-- this is a backup service answering the phones to multiple restaurants far away and near. This is NOT the people cooking and working in this specific location. I try to always go in person to place orders instead of through the call center. Or do online orders so at least I know I am inputting the info. Call and keep trying their # until you hear a familiar name or voice from Lake Park if you're unable to go in person... It's not fair to take your frustrations out on them if you don't order directly from them and it's wrong.
Service: 5
Pizza looked and tasted awful. Cheese covering a 3rd and the crust was cheesy... nothing crispy.. sad pizza.
Took a really long time and had to remake it upon my arrival, which was okay, but the service was a lackluster. I felt as though I had inconvenienced them by buying pizza
Pizza hut came through with this order. Extremely hot and arrived fast.