I gave this location multiple chances, hoping the poor customer service was just an off day. Unfortunately, itās a consistent pattern. Iāve now visited three times, and each time Iāve been met with rude, unfriendly serviceāespecially from the woman who typically takes orders. Sheās stern, which I can respect when itās paired with professionalism, but her tone and attitude cross the line into hostility. Today, I finally spoke up and told her that shouting through the drive-thru microphone wasnāt necessary. Her excuse was that she was ājust trying to understand me,ā but it felt more like frustration than a genuine struggle to hear. Iāve worked in customer service my entire career, and I know the difference between being direct and being disrespectful.
I really wanted to support this location. Itās close to home, but I canāt justify returning. After checking the reviews today, I see Iām not aloneāthis isnāt a one-off issue. Itās disappointing that the franchisee, George Ross, CEO of Coastal Franchising LLC Dunkinā Donuts, hasnāt stepped in to address the ongoing complaints. With over 100 locations under his leadership, itās not unreasonable to expect systems that ensure basic customer service standards are upheld. Iāll be driving the extra mile to the location 2.8 miles away, which has a 4.0 rating and treats customers with basic courtesy. If you value being treated with respect, Iād recommend doing the same.
Note: We also dined in and had the same experience.
Service: 1
Rehan Baba
I really enjoy the coffee here ā itās always fresh and tastes great! The staff is friendly and quick with orders. The only downside is that the curb area is a bit small, which can make it tricky during busy hours. Overall, still a great spot for a good cup of coffee!
Atmosphere: 3
Food: 4
Service: 4
Victor Ramirez
Waited over 30 minutes for food and we order ahead via the app once there the screen said order was ready it wasnāt and we saw people that were walk-ins and we saw them order and got their food way before we did horrible service
Atmosphere: 1
Food: 2
Service: 1
Cassandra Tulloh
Poor experience here unfortunately. Staff ignores customers, drinks sit for several minutes getting cold before anyone puts a lid on them to deliver them, and I was given the wrong size beverage (medium, I paid for a large). At nearly $5 for an Americano Iād rather go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Kristal Bechtold
Came into the store on Monday to place an order for 2 dozen donuts for my daughterās birthday on Thursday. Tried calling multiple times the day before bc I wasnāt confident in the person who placed my order. Decided to show up extra early this morning and they didnāt have my order ready. The lady said she saw the order but bc they didnāt have me pay she didnāt fill it. She told me I should have come in when she was here to get it done correctly. Apparently you canāt trust anyone else to complete your order. And she said the phones arenāt working so thatās why no one answered. Donāt recommend this location.
Atmosphere: 3
Food: 3
Service: 1
Jessica Page
I've been to this location a handful of times. Once, I had a fine experience. The staff was friendly and the donuts were fine. Every time I've been since, I've experienced a grossly negative drive thru worker that takes out her own unhappiness and, im sure, regrettable life decisions, on poor unsuspecting customers. It appears her attempt is to give off some semblance of an heir of betterment or superiority, but its giving more pathetic and desperate for attention than anything. Anyway, I wont be going back. Dunkin would be better off without her.
Atmosphere: 1
Food: 3
Service: 1
Moe L
Giving 5 stars on service alone - typical service from here is hit or miss - mostly miss - today I went through the drive thru and was immediately greeted and advised with apologies that service may be a little slow due to staffing. When I placed my order the gentleman noticed that I didnāt order a drink and kindly asked if I wanted to add one. When I pull through, he pleasantly greeted me and I jokingly asks if it was just him working - and sure enough it was - he was really doing it all WITH GRACE - I woulda never guessed it. I didnāt have to wait, he was pleasant to interact with, and my order was correct! Dunkinās Go Ahead and properly compensate Ray for his services today - maybe pay him triple his rate plus some because he really went above and beyond! Thank you Ray!
Service: 5
E K.N.
As others have already pointed out, the manager is awful. She acts like she's still in high school.. passive-aggressive, cliquish, and clearly enjoys playing the bully. The other employees seem to follow her lead without question. While I was waiting (far longer than reasonable), I overheard her badmouthing one of the delivery drivers for no apparent reason, with the rest of the staff laughing along. It was uncomfortable and unprofessional. The service was incredibly slow, and the overall atmosphere felt more like a toxic break room than a place of business. I really hope the owner is paying attention, because this is unacceptable.
If youāre expecting the usual Dunkin sweet tea, avoid this location. No other location has given me the sour tea Iāve received from this location more than once.
Food: 1
Tuesday
Bad experience. Iāll definitely be taking my business to the one down the street
Service: 1
Mona Lombardo
The manager has such negative vibes..negative energy. Sheās always unpleasant, itās like as if she dislikes her job. She will be the reason why this franchise goes under. Such a turn off attitude. Ew.
Atmosphere: 1
Food: 2
Service: 1
Brooke Wright
WE LOVE MISS.RENEE :) best dunkin around this way
Atmosphere: 5
Food: 5
Service: 5
Slump God
Service is terrible here. Just drive the extra mile to another Dunkins. Staff does not care about you or your order.
Quick friendly service!
Atmosphere: 4
Food: 4
Service: 5
The staff are nice... Mondays pretty busy due to it being a bonus point day. I don't like very bitter coffee (i.e. Staryucks) so I'm a Dunkin girl. But the $$$ keep going up š©
Atmosphere: 3
Food: 4
Service: 5
I gave this location multiple chances, hoping the poor customer service was just an off day. Unfortunately, itās a consistent pattern. Iāve now visited three times, and each time Iāve been met with rude, unfriendly serviceāespecially from the woman who typically takes orders. Sheās stern, which I can respect when itās paired with professionalism, but her tone and attitude cross the line into hostility. Today, I finally spoke up and told her that shouting through the drive-thru microphone wasnāt necessary. Her excuse was that she was ājust trying to understand me,ā but it felt more like frustration than a genuine struggle to hear. Iāve worked in customer service my entire career, and I know the difference between being direct and being disrespectful.
I really wanted to support this location. Itās close to home, but I canāt justify returning. After checking the reviews today, I see Iām not aloneāthis isnāt a one-off issue. Itās disappointing that the franchisee, George Ross, CEO of Coastal Franchising LLC Dunkinā Donuts, hasnāt stepped in to address the ongoing complaints. With over 100 locations under his leadership, itās not unreasonable to expect systems that ensure basic customer service standards are upheld. Iāll be driving the extra mile to the location 2.8 miles away, which has a 4.0 rating and treats customers with basic courtesy. If you value being treated with respect, Iād recommend doing the same.
Note: We also dined in and had the same experience.
Service: 1
I really enjoy the coffee here ā itās always fresh and tastes great! The staff is friendly and quick with orders. The only downside is that the curb area is a bit small, which can make it tricky during busy hours. Overall, still a great spot for a good cup of coffee!
Atmosphere: 3
Food: 4
Service: 4
Waited over 30 minutes for food and we order ahead via the app once there the screen said order was ready it wasnāt and we saw people that were walk-ins and we saw them order and got their food way before we did horrible service
Atmosphere: 1
Food: 2
Service: 1
Poor experience here unfortunately. Staff ignores customers, drinks sit for several minutes getting cold before anyone puts a lid on them to deliver them, and I was given the wrong size beverage (medium, I paid for a large). At nearly $5 for an Americano Iād rather go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Came into the store on Monday to place an order for 2 dozen donuts for my daughterās birthday on Thursday. Tried calling multiple times the day before bc I wasnāt confident in the person who placed my order. Decided to show up extra early this morning and they didnāt have my order ready.
The lady said she saw the order but bc they didnāt have me pay she didnāt fill it. She told me I should have come in when she was here to get it done correctly. Apparently you canāt trust anyone else to complete your order. And she said the phones arenāt working so thatās why no one answered. Donāt recommend this location.
Atmosphere: 3
Food: 3
Service: 1
I've been to this location a handful of times. Once, I had a fine experience. The staff was friendly and the donuts were fine. Every time I've been since, I've experienced a grossly negative drive thru worker that takes out her own unhappiness and, im sure, regrettable life decisions, on poor unsuspecting customers. It appears her attempt is to give off some semblance of an heir of betterment or superiority, but its giving more pathetic and desperate for attention than anything. Anyway, I wont be going back. Dunkin would be better off without her.
Atmosphere: 1
Food: 3
Service: 1
Giving 5 stars on service alone - typical service from here is hit or miss - mostly miss - today I went through the drive thru and was immediately greeted and advised with apologies that service may be a little slow due to staffing. When I placed my order the gentleman noticed that I didnāt order a drink and kindly asked if I wanted to add one. When I pull through, he pleasantly greeted me and I jokingly asks if it was just him working - and sure enough it was - he was really doing it all WITH GRACE - I woulda never guessed it. I didnāt have to wait, he was pleasant to interact with, and my order was correct! Dunkinās Go Ahead and properly compensate Ray for his services today - maybe pay him triple his rate plus some because he really went above and beyond! Thank you Ray!
Service: 5
As others have already pointed out, the manager is awful. She acts like she's still in high school.. passive-aggressive, cliquish, and clearly enjoys playing the bully. The other employees seem to follow her lead without question. While I was waiting (far longer than reasonable), I overheard her badmouthing one of the delivery drivers for no apparent reason, with the rest of the staff laughing along. It was uncomfortable and unprofessional. The service was incredibly slow, and the overall atmosphere felt more like a toxic break room than a place of business. I really hope the owner is paying attention, because this is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
If youāre expecting the usual Dunkin sweet tea, avoid this location. No other location has given me the sour tea Iāve received from this location more than once.
Food: 1
Bad experience. Iāll definitely be taking my business to the one down the street
Service: 1
The manager has such negative vibes..negative energy. Sheās always unpleasant, itās like as if she dislikes her job. She will be the reason why this franchise goes under. Such a turn off attitude. Ew.
Atmosphere: 1
Food: 2
Service: 1
WE LOVE MISS.RENEE :) best dunkin around this way
Atmosphere: 5
Food: 5
Service: 5
Service is terrible here. Just drive the extra mile to another Dunkins.
Staff does not care about you or your order.
Atmosphere: 1
Food: 1
Service: 1
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