Rita's Italian Ice & Frozen Custard
921 North Harrison Avenue, Cary
(919) 234-1509
Recent Reviews
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Love their ice. Used to love the ice and custard combo, but have developed a milk allergy so can no longer have. The people here provide great service with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
kevin is so cool!!!
Food: 5
Service: 5
Had the custard it was good. Not enough flavor selections though.
Kid-friendliness: Kids will love the treats
Atmosphere: 4
Food: 4
Service: 4
I love Rita's,it reminds of home. Gelati or just a regular water ice. Im glad its open and praying it sticks around for a very long time. They need the Philly pretzels. Lol. The owner was pleasant and her staff every time I go. Good treat for the family or just by yourself. I always get my pint to take home I live Raleigh its a live drive away.
Atmosphere: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
Overall a good experience. The Italian Ice is delicious! One of the two people behind the counter seemed like she didn't necessarily want to be there. I'm used to having amazing service there so maybe it was an off night. Regardless, I love this place and will be back again soon.
Atmosphere: 4
Food: 5
Service: 3
Loved Rita’s since I was a little kid!
Atmosphere: 5
Food: 5
Service: 5
I'm a North native and very familiar with Rita's. I was tooo happy to find a location on my side of town. Took my fiance for his first time and was super please on presentation, suggestion,and knowledge..Oh can't forget the Taste. omg its soooooo good. Please download the app guys to get the limited flavors they have. Its fall and im going for pumpkin next time 🎃
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
The man that was working today was so wonderful! He loved our puppies and the place is very pet friendly! Have to get the gelati! Island fusion flavor is the bees knees
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
I would die for Rita’s
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
Very friendly staff! The kids love it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the people here, always very helpful and greeting us!!
You guys are amazing and keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
On 8/31/24 at 9:50 pm, my family & I pulled into the parking lot of the Rita’s at 921 N. Harrison Ave in Cary, NC. Although the store closes at 10pm and there were patrons eating outside, a worker turned off the light. Still my two children & I went in as Rita’s is one of our favorite spots to frequent when we come to see NCFC b/c we don’t have one in our area. It was clear based on the looks on the faces of the four workers, all of who never greeted us and some never even glancing up from counting money and performing other closing duties, that our presence was not welcomed. As we stood in awkward silence at the register, one worker finally locked eyes with us just long enough for me to ask if she was ready to take our order. She shook her head yes, never uttering a word, to which I kindly replied “Oh, normally someone would ask a customer how they can help them but no one has said a word.” My son then asked for a vanilla shake and she looked at the other workers who advised that the blenders had been shut down. I wondered what it would take to get a blender up and operational, but clearly they had cleaned it already thus the reluctance. We made it easy on them and ordered 4 custards in a cup before taking our leave. From the picture I’ll post, you’ll see that it only took 5 minutes, with 5 minutes to spare before closing, to ruin a customer relationship. What was so disheartening was that even my 12 year old son recognized and commented on how unacceptable the treatment was. I implore leadership to work with staff to ensure that business hours are honored and that every person, regardless of who and when they walk through the door, is treated as the staff expects to be treated.
Atmosphere: 1
Food: 5
Service: 1
First time coming to this location since the previous location closed down. I was satisfied with the experience. The Italian ice that I had was great as well. My gift card from the original location still worked after all that time so I wasn't complaining. I'm sure I'll be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
Oh my. Went to Rita’s after lazy daze festival. Best Italian ice we’ve had here in Cary , nc. Must go to. And it’s 11 miles from holly springs where we live!!
I moved to N.C. 3 years ago from PA and was always sad there wasn’t a Rita’s aside from the Durham Bulls stadium. We came here with our kids on a Friday night. The girl and boy worker inside were so nice. They were patient with my kids who couldn’t pick a flavor. And told me about the app to save on our next visit. It was super clean and lots of seating outside. So happy there is a Rita’s here!!!
Kid-friendliness: Kid size cups
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Water Ice & Vanilla Custard
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