Absolutely RUDE employees. The restaurant was not welcoming and the employees were all blatantly rude, grumpy, frantic or just ignored you while on their phone or chatting with other employees.
Trevor Swindell
Employee locked us out..... daytime 5 pm. Sent to drive thru..... sorry we are out of both items.....i drove off. Slackers !!!
Amanda Baer
Came about twenty minutes before closing, and she said they only sell coffee and donuts. I asked for hashbrowns! Really upset.
Ryan Gao
Thank you Lorianna and Hailey for my great Dunkinâ experience! Very kind and fast.
Travis
Good coffee & friendly staff. 5 stars
Adam Adam
Staff is rude and very nonchalant when taking orders. Atmosphere is nice and the place is clean. But the staff seems irritated to be there and can be short with customers. Food is haphazardly handled and dropped in the ready area.
Nancy Wright
Someone should think why do we offer oat milk ,soy milk and almond milk. People have all kinds of allergies. Milk allergy, nut allergy and then some other allergies. When people ask for decaffeinated coffee or oat milk. The person ordering is trusting the one making the coffee or food is doing what they asked for. After all they are paying for it. Could be with a bad reaction if not made as asked for. This is like the third time my coffee was not made right. Not hot either. I really like this place but may have to stop coming here because my coffee is not made as I asked
Daelyn is always smiling, joking, and very efficient at her job! I can recognize her voice when I order! She makes a mean Carmel macchiato!
Heidi G
The donuts are fine. The atmosphere clean and good music. Ian served us at the counter. He is probably the nicest person Iâve encountered behind a counter. :)
Dale
04/2024 Update: lately the service has been very good. Maybe it takes finding the right staff? Online order can still be slow so I decided not to use it anymore. I realize the drive thru or just going inside and ordering at the counter is much quicker. The staff has been good at the drive up window. It is good to be greeted in the morning on the way to work. Sometimes you may get someone that shows they donât want to be there. I get it. I have notice one employee named Ian. You can tell he is a good worker. Always on the go and good comm skills with customers. I like to see him as head of staff or even at a higher level in the future. Keep up the good work cedar point.
I been coming to this Dunkin location for years. I donât know if itâll ever be like it used to but since the Covid ordeal it is now different. Short staff is always the excuse now with any and every issue. I take small problems with a grain of salt. It is what it is. It sometimes issues is it acceptable and needs to be addressed. I had many issues with the online ordering. Sometimes I would order 10-15 minutes ahead of time before I leave for work. Another 10 min go by to get to the store. That is 20-25 minutes to prep a coffee and donut and my items are still not ready. So I wait another 5-10 minutes before my items come out. As I wait I watch 3-4 customers order at the counter wait a few minutes and walk away with their items. This is a short staff problem?? Today, places an online order. Coffee,wrap and a donut. 15 minutes later I go to store and nothing on the online order pickup rack. I wait. A waitress calls my name for the coffee and hands it to me at the counter. I ask about the food items she said theyâll be out soon. I wait. I also watched 8 people come in order at the counter and every one of them walked out with their items. Iâm still sitting there. 11/2024: update I am bringing the score back to 5 stars. The service and food has been very good for some time now. Ya an occasional hard donut but nothing horrible. The staff has been doing a good job. I would like to see the food item bags folded and closed off while sitting at the online pickup rack. Just to keep it fresh, warm. And seeing other people sticking their nose to see whatâs inside is annoying.
I finally got up had to cut In line to get someoneâs attention. They checked my order and the food items where sitting on another counter the whole time. I was furious and also late for work now. This has been sitting here the whole time??? Why wasnât it placed on the online pickup rack 10 feet away??? Oh we are short staffed. I as I figured I would hear.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Coffee and Donuts
Anita Smith
I was just in Dunkinâ getting donuts with my two grandsons. We spent $36 and I let my grandson pick out a dozen donuts. It took a few minutes because they are young and also because several employees walked/stood in front of the donut display. When we paid for our food and were standing right at the counter, the server told the next person in line âso sorry for that.â At best itâs poor service, at worst it is rude. I wonât be doing business again with this Dunkin.
Fast and friendly đ
Absolutely RUDE employees. The restaurant was not welcoming and the employees were all blatantly rude, grumpy, frantic or just ignored you while on their phone or chatting with other employees.
Employee locked us out..... daytime 5 pm. Sent to drive thru..... sorry we are out of both items.....i drove off. Slackers !!!
Came about twenty minutes before closing, and she said they only sell coffee and donuts. I asked for hashbrowns! Really upset.
Thank you Lorianna and Hailey for my great Dunkinâ experience! Very kind and fast.
Good coffee & friendly staff. 5 stars
Staff is rude and very nonchalant when taking orders. Atmosphere is nice and the place is clean. But the staff seems irritated to be there and can be short with customers. Food is haphazardly handled and dropped in the ready area.
Someone should think why do we offer oat milk ,soy milk and almond milk. People have all kinds of allergies. Milk allergy, nut allergy and then some other allergies. When people ask for decaffeinated coffee or oat milk. The person ordering is trusting the one making the coffee or food is doing what they asked for. After all they are paying for it.
Could be with a bad reaction if not made as asked for.
This is like the third time my coffee was not made right.
Not hot either.
I really like this place but may have to stop coming here because my coffee is not made as I asked
The staff there is always so nice and helpful!
Super fast service ordering inside.
Restaurantji Recommends
Daelyn is always smiling, joking, and very efficient at her job! I can recognize her voice when I order! She makes a mean Carmel macchiato!
The donuts are fine. The atmosphere clean and good music. Ian served us at the counter. He is probably the nicest person Iâve encountered behind a counter. :)
04/2024 Update: lately the service has been very good. Maybe it takes finding the right staff? Online order can still be slow so I decided not to use it anymore. I realize the drive thru or just going inside and ordering at the counter is much quicker.
The staff has been good at the drive up window. It is good to be greeted in the morning on the way to work. Sometimes you may get someone that shows they donât want to be there. I get it.
I have notice one employee named Ian. You can tell he is a good worker. Always on the go and good comm skills with customers. I like to see him as head of staff or even at a higher level in the future. Keep up the good work cedar point.
I been coming to this Dunkin location for years. I donât know if itâll ever be like it used to but since the Covid ordeal it is now different. Short staff is always the excuse now with any and every issue. I take small problems with a grain of salt. It is what it is. It sometimes issues is it acceptable and needs to be addressed.
I had many issues with the online ordering. Sometimes I would order 10-15 minutes ahead of time before I leave for work. Another 10 min go by to get to the store. That is 20-25 minutes to prep a coffee and donut and my items are still not ready. So I wait another 5-10 minutes before my items come out. As I wait I watch 3-4 customers order at the counter wait a few minutes and walk away with their items. This is a short staff problem??
Today, places an online order. Coffee,wrap and a donut. 15 minutes later I go to store and nothing on the online order pickup rack. I wait. A waitress calls my name for the coffee and hands it to me at the counter. I ask about the food items she said theyâll be out soon. I wait. I also watched 8 people come in order at the counter and every one of them walked out with their items. Iâm still sitting there.
11/2024: update
I am bringing the score back to 5 stars. The service and food has been very good for some time now. Ya an occasional hard donut but nothing horrible. The staff has been doing a good job. I would like to see the food item bags folded and closed off while sitting at the online pickup rack. Just to keep it fresh, warm. And seeing other people sticking their nose to see whatâs inside is annoying.
I finally got up had to cut In line to get someoneâs attention. They checked my order and the food items where sitting on another counter the whole time. I was furious and also late for work now.
This has been sitting here the whole time??? Why wasnât it placed on the online pickup rack 10 feet away??? Oh we are short staffed. I as I figured I would hear.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Coffee and Donuts
I was just in Dunkinâ getting donuts with my two grandsons. We spent $36 and I let my grandson pick out a dozen donuts. It took a few minutes because they are young and also because several employees walked/stood in front of the donut display. When we paid for our food and were standing right at the counter, the server told the next person in line âso sorry for that.â At best itâs poor service, at worst it is rude. I wonât be doing business again with this Dunkin.
Food: 5
Service: 1
Great coffee, they have a great 6.00 deal
Atmosphere: 5
Food: 4
Service: 4
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