Good food and good service. The dining area is pretty small luckily there weren't many people in there because it was too hot to eat in the outdoor dining area.
Brianna Cooper
The manager was very rude to me because I declined to leave after 30 minutes and before I had finished eating to make room for a family that wanted a booth, even though there were other tables available. She only pressured me to leave, not the other customers that arrived the same time I did and were also seated at a booth. I emailed the owner directly about this incident and didn’t receive a response so I’m making others aware of what happened.
Tacit discrimination isn’t acceptable in today’s society. Understand that this is the type of people you’re supporting when you patronize this business.
Tammy Schulte
Absolutely Yummy!!!
Marc Sylvestre
TL/DR version - not worth the effort - Al's does not live up to the hype. Not bad, but no better than average. I have a much better experience at lower cost diners down in Pittsboro or up in Mebane. Al's Burger Shack was fine, but just fine. I could get the same burger pretty much anywhere for a lower price and free sides like French fries. Atmosphere? Overly loud country music, 3 booths and one small table jammed together. Parking was OK. Maybe the other locations are just great, but the Southern Village location, I'd pass on it
Ashley Miller
I've ordered from this location before and didn't have any issues so this may be a one-off. I ordered medium rare and I would hardly call this thing cooked at all. Bit of a bummer.
Geralynn Nye
Wasn't asked how I wanted burger cook and it was raw in spots.
Mehdi Shadmehr
I ordered via seamless. The food was supposed to be ready by 7:10. I waited until 7:40 and left. They said I should complain to seamless, their wait is over an hour.
Atmosphere: 3
Food: 4
Service: 1
Eric W. Livingston
Delicious, and more convenient than the Franklin St location
Atmosphere: 5
Food: 5
Service: 5
Ty lee
The Classic burger and the Bobo chili cheese burger were very tasty. The sweet potato fries and crinkly fries were crispy with just enough salt on them. The only issue is the lack of seating both indoors and outdoors. The indoor wall decor is interesting with many different number plates
Best burger I’ve had in a long time. Beef patty was cooked perfectly, bacon was crispy, sweet potato fries done just right. Will be back again when we are in Chapel Hill.
Atmosphere: 5
Food: 5
Service: 5
Brittni Winslow
Excellent Mookie burger and sweet potato fries (plus Winnie sauce!)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mookie
Brent Ingram
Awesome burgers!
Atmosphere: 5
Food: 5
Service: 5
Michael Kirschner
Delicious. Great staff.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mookie
Sydney Danze
Have been coming here forever and the food is decent but had the worst service experience ever. My online order was wrong and when I called to ask them if I could come back for it to be corrected, the worker was unbelievably rude and told me "you placed the order wrong" and it was "my fault" and she refused to make a new order for me unless I paid for it. The manager told me she would refund me for my order, but I never received a refund. Seriously cannot support this place anymore, terrible service.
Definitely will go back when I am in NC again!
Good food and good service. The dining area is pretty small luckily there weren't many people in there because it was too hot to eat in the outdoor dining area.
The manager was very rude to me because I declined to leave after 30 minutes and before I had finished eating to make room for a family that wanted a booth, even though there were other tables available. She only pressured me to leave, not the other customers that arrived the same time I did and were also seated at a booth. I emailed the owner directly about this incident and didn’t receive a response so I’m making others aware of what happened.
Tacit discrimination isn’t acceptable in today’s society. Understand that this is the type of people you’re supporting when you patronize this business.
Absolutely Yummy!!!
TL/DR version - not worth the effort - Al's does not live up to the hype. Not bad, but no better than average. I have a much better experience at lower cost diners down in Pittsboro or up in Mebane.
Al's Burger Shack was fine, but just fine. I could get the same burger pretty much anywhere for a lower price and free sides like French fries.
Atmosphere? Overly loud country music, 3 booths and one small table jammed together. Parking was OK.
Maybe the other locations are just great, but the Southern Village location, I'd pass on it
I've ordered from this location before and didn't have any issues so this may be a one-off. I ordered medium rare and I would hardly call this thing cooked at all. Bit of a bummer.
Wasn't asked how I wanted burger cook and it was raw in spots.
I ordered via seamless. The food was supposed to be ready by 7:10. I waited until 7:40 and left. They said I should complain to seamless, their wait is over an hour.
Atmosphere: 3
Food: 4
Service: 1
Delicious, and more convenient than the Franklin St location
Atmosphere: 5
Food: 5
Service: 5
The Classic burger and the Bobo chili cheese burger were very tasty. The sweet potato fries and crinkly fries were crispy with just enough salt on them. The only issue is the lack of seating both indoors and outdoors. The indoor wall decor is interesting with many different number plates
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sweet Potato Fries & Crinkle Cut Fries, Bobo’S Chili Cheeseburger, Classic
Restaurantji Recommends
Best burger I’ve had in a long time. Beef patty was cooked perfectly, bacon was crispy, sweet potato fries done just right. Will be back again when we are in Chapel Hill.
Atmosphere: 5
Food: 5
Service: 5
Excellent Mookie burger and sweet potato fries (plus Winnie sauce!)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mookie
Awesome burgers!
Atmosphere: 5
Food: 5
Service: 5
Delicious. Great staff.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mookie
Have been coming here forever and the food is decent but had the worst service experience ever. My online order was wrong and when I called to ask them if I could come back for it to be corrected, the worker was unbelievably rude and told me "you placed the order wrong" and it was "my fault" and she refused to make a new order for me unless I paid for it. The manager told me she would refund me for my order, but I never received a refund. Seriously cannot support this place anymore, terrible service.
Atmosphere: 2
Food: 3
Service: 1
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