I’ve had a few really negative experiences at this store! The most recent time, I walked in to a completely empty store (all staff in the back and nobody seemed to be intent on getting out quickly.) This has happened in the past as well! Once in the store, I went to the restroom, which had urine on the seat, an empty toilet paper roll, and no paper towels. It’s clear that management and staff do not pay attention to those details. After leaving the restroom, someone was finally out from the back. I was visiting with both of my parents and the staff member was extremely rude and unwilling to answer their questions about how many flavors they could have with different sizes. The employee would just grunt and nod or shake his head and looked absolutely miserable to be there. By the time it was my turn to order, I felt like too much of a burden for this employee and decided not to order. I understand people have bad days, but this seems to be a pattern at this particular ben and Jerry’s and I’d urge anyone thinking about going there to go somewhere they have a better trained and friendlier staff.
J B
Excellent service and ALWAYS delicious ice cream. Totally worth stopping in, even if just for a single scoop.
Vichi Jagannathan
We utilized their ice cream cart for our Durham wedding and it was a huge hit! Great flavors, reasonable pricing, and super easy to coordinate. The guests named this as a highlight!
Lucas Dunn
Ice cream blessed by Seth Trimble himself
Amy R.
Employees are nice, best cookies and cream (sweet cream and cookies?) I have ever had.
Phil P
Nice guy helping us out and great ice cream. No wait for us.
Candace Irwin
We walked in to Ben & Jerry’s UNC with 14 worn out volleyball players and 3 tired coaches. John and Haddie (I hope I got the names right!) showed no fear and gave us the much-needed scoops with smiles! Thanks for reviving our troops with sweet treats and sweet greetings! #gcavolleyball #uncchapelhillvolleyballcamp
S Taylor
Dan was such an attentive server and made this trip the BEST Ben and Jerry’s experience ever!
Carla Martinez
Delicious ice cream, great service!
Ellis Hoffmeister
Amazing! Vermonter was delicious! Hattie and Dan were the best!!!!!
four guys in our group got the vermonster…would recommend (hattie and dan!!!! slayyyyy)
Latonya Brown
Mel and Ciara treated us like family!!
No Name
Ben & Jerry's on Franklin Street has the best team. Ciara was so sweet and Manager Mel top notch! I tried the Berry Berry Extraordinary and Lemonade but blended! It was the most refreshing delicious summer drink I have ever had! Loved the vibes and the shop is so clean.
I’ve had a few really negative experiences at this store! The most recent time, I walked in to a completely empty store (all staff in the back and nobody seemed to be intent on getting out quickly.) This has happened in the past as well! Once in the store, I went to the restroom, which had urine on the seat, an empty toilet paper roll, and no paper towels. It’s clear that management and staff do not pay attention to those details. After leaving the restroom, someone was finally out from the back. I was visiting with both of my parents and the staff member was extremely rude and unwilling to answer their questions about how many flavors they could have with different sizes. The employee would just grunt and nod or shake his head and looked absolutely miserable to be there. By the time it was my turn to order, I felt like too much of a burden for this employee and decided not to order. I understand people have bad days, but this seems to be a pattern at this particular ben and Jerry’s and I’d urge anyone thinking about going there to go somewhere they have a better trained and friendlier staff.
Excellent service and ALWAYS delicious ice cream. Totally worth stopping in, even if just for a single scoop.
We utilized their ice cream cart for our Durham wedding and it was a huge hit! Great flavors, reasonable pricing, and super easy to coordinate. The guests named this as a highlight!
Ice cream blessed by Seth Trimble himself
Employees are nice, best cookies and cream (sweet cream and cookies?) I have ever had.
Nice guy helping us out and great ice cream. No wait for us.
We walked in to Ben & Jerry’s UNC with 14 worn out volleyball players and 3 tired coaches. John and Haddie (I hope I got the names right!) showed no fear and gave us the much-needed scoops with smiles! Thanks for reviving our troops with sweet treats and sweet greetings! #gcavolleyball #uncchapelhillvolleyballcamp
Dan was such an attentive server and made this trip the BEST Ben and Jerry’s experience ever!
Delicious ice cream, great service!
Amazing! Vermonter was delicious! Hattie and Dan were the best!!!!!
Restaurantji Recommends
four guys in our group got the vermonster…would recommend (hattie and dan!!!! slayyyyy)
Mel and Ciara treated us like family!!
Ben & Jerry's on Franklin Street has the best team. Ciara was so sweet and Manager Mel top notch! I tried the Berry Berry Extraordinary and Lemonade but blended! It was the most refreshing delicious summer drink I have ever had! Loved the vibes and the shop is so clean.
Incredible
Great little place with alot of favorites
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