Chipotle Mexican Grill

301 W Franklin St, Chapel Hill
(919) 942-2091

Recent Reviews

Megan Mikush

Absolute nightmare picking up mobile orders here. Just go inside and order or you'll be waiting an hour or more. ?

Atmosphere: 1

Service: 1

M

Staff gets all mad if you pay with cash. Rude workers

S L

Impossible to reach on the phone. I was able to get through to an agent at the DMV before anyone at this location.

Service: 1

charlotte pair

the employees here are always so kind and awesome, even when they’ve had a long shift. big thanks to the guy on the line tonight, you definitely made my

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl, Large Queso & Large Chips

Jasmine Gailliard

Tried to order a quesadilla in the store and they were extremely rude. Told me i could only order a kids quesadilla in the store, even though they could make an adult size quesadilla through the app. It didn’t make sense to me but I ended up settling for three kids quesadillas that tasted like dining hall food. Very annoyed and disappointed.

Atmosphere: 1

Food: 1

Service: 1

Planning TY

A little crowded, sometimes won't give extra even if you select extra on

Atmosphere: 4

Food: 5

Service: 3

Antonio Verdi

No tortillas for burrito so I had to get a bowl and there’s not even any forks to eat it

Atmosphere: 2

Food: 2

Service: 3

Marcus Wear

Best chipotle anywhere and super

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl, Chips

Shannon Davidson

Super busy but they knock everything out quickly and with great quality.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

Noe Corea

Delicious barbecue

Atmosphere: 5

Food: 5

Service: 5

Daniel Guzmán Baños

This place is worth pure v****. Very expensive, bad service ? and it's Mexican and they don't even give you tortillas.

Atmosphere: 1

Food: 1

Service: 1

Camden West

There was half of a beetle in my food. There was still a wing and a leg attached. I don't know where the other half went and I'm scared to find out. I tried calling the store a few times and was unable to ever talk to anyone. Usually I love Chipotle but I'm not really a fan of bugs in my food.

Atmosphere: 3

Food: 1

Service: 1

Peter Park

Girl that was working on utilities next to soda fountain had really cold attitude. Folk was empty and all I did was asking if she had more folks and she was like “wait a second” in a very cold tone without even looking at me. I can usually take people being cold but she was just too much. She came back and gave me folk saying “here you go” in a very cold tone again without eye contact. If you are that miserable and hate your job then stay away from any customer service job. Guy that made my salad bowl was friendly and awesome though

Atmosphere: 1

Food: 5

Service: 1

Andrea R.

I have came to eat at this location a couple of times this past few months. This last time I was excited because it was my birthday, and since I received a reward for it I wanted to go eat specifically at chipotle. When I got the the register to pay for my food I was treated with an attitude and also felt as if my questions were dumb. I should be treated with respect no matter what. There definitely needs to be more smiles and better customer service. The steak was also a little cold when I was eating it. But overall taste was good.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Bowl, Side of Guacamole, Chips

Chris C

Ive eaten at Chipotle 3 times in my life. 1 time i got sick and the other time it was just mediocre. This time I can safely say it was a 4/5 experience. That's some good quality stuff. Very skilled burrito artisans. And a very high level of professionalism. If they could make parts for my company I'd have them do it they're so good!

Atmosphere: 4

Food: 4

Service: 4

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