The girl work in the evening shift today at 6 pm She had a nasty attitude and she’s very disrespectful. This is not the first time to interact with her.
Christian Turner
Ice cream is good, but staff can be rude.. was picking up an order and the staff practically threw my bag on the counter without saying anything.
Kaitlyn Tobin
This is the first time I've been irked enough to actually leave a review.
Yesterday was my birthday and my wonderful boyfriend (who was out-of-town) ordered me a custom cake. I went in to pick it up and the employees were just sitting in the back on their phones. I told them I was picking up a cake under my boyfriend's name and they didn't seem to know what I was talking about. Finally they brought me a cake. I didn't know what to expect, but it didn't look right, so I confirmed several times that it was the right order before leaving.
When I got home and my boyfriend saw it, he told me it was not the right cake. He called and they had me bring it back to exchange it (after laughing in the background). They give me my cake with his name on it in big letters - how did they mess up that bad?? They took back the old one and said they were gonna fix it. Now the next poor customer is getting a cake that slid in my car and had a chunk taken out (from me checking if it was right).
I get that mistakes happen, but this could only be a result of severe carelessness.
Atmosphere: 1
Food: 4
Service: 1
Leah Coates
5% charge for using card or exact change!!!! No thanks walked right out. We were going to purchase 4 ice creams. Will never return
Great ice cream, great service! Definitely come if you are passing by.
Atmosphere: 5
Food: 5
Service: 5
Jay
Idk if it’s a “Franklin st” thing but the tropical smoothie cafe was just as disappointing and disgusting.The bathrooms were for customers only, still so gross, and it was INSANE to see a whole employee laying on the ice cream counter (like literally where they serve and chop the ice cream up) as if it were her bed at home. Customers in the store and all… even me making a small comment about her being on there didn’t matter. And the music they were playing was talkin’ about trappin and cursing like craaazy. My 2 year old was around and it was blasting. Just a little much for a family night out that I didn’t expect to have
Atmosphere: 1
Food: 2
Service: 2
Liz
Staff clearly charged my card added tip without permissionAlso all staff was rude not attentive none of them spoke its was horrible and such a awkward work / customer atmosphere
Wanted to treat my significant other for old times sakes when we were in town but highly disappointed in the experience. We ordered two like it sizes: 1 mint mint chocolate chocolate chip and the chocolate peanut butter option. I definitely should have looked closer at the prices because I wasn’t expecting to spend $16 on two small ice creams but that wasn’t the reason I was disappointed. There were two employees behind the counter, one who made my partners and one who made mine. It was VERY obvious that the one who made mine did not want to be there and was quite rude taking my order, but also making the order. When she handed it to us half of it was dripping off the side of the cup— I had to ask my partner to make sure it didn’t fall on the floor and clean up the cup so I could hold it while I paid. My partners was prepared nicely. When I went to eat it there was so much peanut butter sauce in it that it overpowered every other flavor. I watched her pump it and thought wow that’s wayyyy more than the other ingredients but thought maybe that’s how it was supposed to be. It was gross. I ate it though because I paid $8 for it, but it ruined the experience. I will not be back. Also coldstone— I would tip the employees if it didn’t mean I was spending $20 for two scoops of ice cream. Maybe if your employees were accurately rewarded for their work they wouldn’t be rude to the customers. Just a thought.
Bogdan Tsymbaliuk
The personal doesn't speak t much and didn't give much details but smallest dirty in here and a fair
Atmosphere: 3
Food: 5
Service: 2
Darin Springer
THE STRAWBERRY BLONDE IS THE BEST
Pineapple Bonanza
Ice cream is good and everything but they were telling people that they weren't taking orders anymore and the dining room would be closing soon at 9:35pm when their hours are til 10pm. It's not a full service restaurant where you need time to cook and have a kitchen close time. If an ice cream shop isn't taking orders and is discouraging people from even being in the store, then it isn't open and the hours are not right.
Rayhaan Siddiqui
Ran into an issue where my card was charged twice and contacted customer support, but they were not able to help me. However when I reached out to the store they were able to refund me fully with no issues. Great store!
The girl work in the evening shift today at 6 pm
She had a nasty attitude and she’s very disrespectful. This is not the first time to interact with her.
Ice cream is good, but staff can be rude.. was picking up an order and the staff practically threw my bag on the counter without saying anything.
This is the first time I've been irked enough to actually leave a review.
Yesterday was my birthday and my wonderful boyfriend (who was out-of-town) ordered me a custom cake. I went in to pick it up and the employees were just sitting in the back on their phones. I told them I was picking up a cake under my boyfriend's name and they didn't seem to know what I was talking about. Finally they brought me a cake. I didn't know what to expect, but it didn't look right, so I confirmed several times that it was the right order before leaving.
When I got home and my boyfriend saw it, he told me it was not the right cake. He called and they had me bring it back to exchange it (after laughing in the background). They give me my cake with his name on it in big letters - how did they mess up that bad?? They took back the old one and said they were gonna fix it. Now the next poor customer is getting a cake that slid in my car and had a chunk taken out (from me checking if it was right).
I get that mistakes happen, but this could only be a result of severe carelessness.
Atmosphere: 1
Food: 4
Service: 1
5% charge for using card or exact change!!!! No thanks walked right out. We were going to purchase 4 ice creams. Will never return
Atmosphere: 1
Service: 1
Delicious milkshakes
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Cold Stone, Chip
Delicious milkshakes
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Cold Stone, Chip
"Fantastic ice cream shop! Delicious flavors, friendly staff, and cozy atmosphere. Highly recommended!"
Atmosphere: 5
Food: 5
Service: 5
Great ice cream, great service! Definitely come if you are passing by.
Atmosphere: 5
Food: 5
Service: 5
Idk if it’s a “Franklin st” thing but the tropical smoothie cafe was just as disappointing and disgusting.The bathrooms were for customers only, still so gross, and it was INSANE to see a whole employee laying on the ice cream counter (like literally where they serve and chop the ice cream up) as if it were her bed at home. Customers in the store and all… even me making a small comment about her being on there didn’t matter. And the music they were playing was talkin’ about trappin and cursing like craaazy. My 2 year old was around and it was blasting. Just a little much for a family night out that I didn’t expect to have
Atmosphere: 1
Food: 2
Service: 2
Staff clearly charged my card added tip without permissionAlso all staff was rude not attentive none of them spoke its was horrible and such a awkward work / customer atmosphere
Restaurantji Recommends
Wanted to treat my significant other for old times sakes when we were in town but highly disappointed in the experience. We ordered two like it sizes: 1 mint mint chocolate chocolate chip and the chocolate peanut butter option. I definitely should have looked closer at the prices because I wasn’t expecting to spend $16 on two small ice creams but that wasn’t the reason I was disappointed. There were two employees behind the counter, one who made my partners and one who made mine. It was VERY obvious that the one who made mine did not want to be there and was quite rude taking my order, but also making the order. When she handed it to us half of it was dripping off the side of the cup— I had to ask my partner to make sure it didn’t fall on the floor and clean up the cup so I could hold it while I paid. My partners was prepared nicely. When I went to eat it there was so much peanut butter sauce in it that it overpowered every other flavor. I watched her pump it and thought wow that’s wayyyy more than the other ingredients but thought maybe that’s how it was supposed to be. It was gross. I ate it though because I paid $8 for it, but it ruined the experience. I will not be back. Also coldstone— I would tip the employees if it didn’t mean I was spending $20 for two scoops of ice cream. Maybe if your employees were accurately rewarded for their work they wouldn’t be rude to the customers. Just a thought.
The personal doesn't speak t much and didn't give much details but smallest dirty in here and a fair
Atmosphere: 3
Food: 5
Service: 2
THE STRAWBERRY BLONDE IS THE BEST
Ice cream is good and everything but they were telling people that they weren't taking orders anymore and the dining room would be closing soon at 9:35pm when their hours are til 10pm. It's not a full service restaurant where you need time to cook and have a kitchen close time. If an ice cream shop isn't taking orders and is discouraging people from even being in the store, then it isn't open and the hours are not right.
Ran into an issue where my card was charged twice and contacted customer support, but they were not able to help me. However when I reached out to the store they were able to refund me fully with no issues. Great store!
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