Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Scott Ford
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Charles Lewis
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing!
Will not be back!
Miller Lindsay
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Jason Spivey
Good luck getting your order correct.
Keshia Snell
I would definitely recommend this place cause their cheese burgers are so dang delicious and when i come back to visit i would be pulling up at their window to..
Nathalia Rivarola Goodman
Food is fine, but their employees are awful and managers worse. The employees rev their engines and make unacceptable amounts of noise at 2-4am waking up the whole neighborhood. Managers refuse to help. Particularly one employee- Alex is the rudest and most awful. Such a disruption to the whole neighborhood. It’s a disgrace.
Atmosphere: 1
Food: 5
Service: 1
Archie Boone
Very nice staff. Monique helped me purchase a few shirts and was very kind. Clean on the inside with great decor. Will return soon.
Atmosphere: 5
Food: 5
Service: 5
Julianna Swick
i was in there sunday night with a couple friends and ty was amazing give her a raise
Atmosphere: 5
Food: 5
Service: 5
Kevin Carlock
Favorite Cook Out experience of all-time. I’m from NC and have been to about 20 Cook Outs in my life. My UNC undergrad cousin brought me (he went to this location 39 times last year!) as we were road tripping cross country, and it was the (a) best interior lighting and space and design I’ve seen (b) best service I’ve ever received (c) most consistent and delicious quality I’ve tasted (d) got a light blue T-shirt for $2 with my tray. So much spacious parking. It was so good that we asked to take a picture with our cashier. Made me want to attend UNC.
Horrible! When ordering at the Tifton location, the young gal working the counter taking orders was HORRIBLE!! She used the F word towards us on about 6 occasions and no other employee said a word. She’s full of total disrespect, and extremely hateful! She should terminated or required to take some hospitality training!! You young lady SUCK!!
Stephanie Johnson
I LOVE their plain cheesecake shake, they put a whole cheesecake in there. Ive gone there plenty of times just for this item.
Atmosphere: 5
Food: 5
Service: 5
Hawk Tuah 69
Food was accurate and tasted really good, will be back another time
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Went for lunch today. Not busy, 3 customers inside, 4-5 in drive through. We were ignored for several minutes before being acknowledged. Order was delivered including a white twist tie in the burger! Took it back to cashier…. Said “it will be a few minutes”. Brought burger to table.. “ here you are”! No apology, nothing! Will not be back!
Went to the Mooresville, NC location on 150. The food I got for $7.99 plus tax is pathetic and sad! The 3 “chicken strips” were glorified chicken nuggets, seriously they were tiny. I got more bbq sauce than chicken! The size of the strips you used to get from cookout back in the day were much bugger. I got a small child’s handful of fries and a tiny cup of coleslaw that had zero flavor whatsoever. It’s like they just chop up cabbage and mix absolutely nothing into it. Used to be able to get a lot of food for $5 and I know prices are different now, but if you’re going to charge more than at least give out the same amount of food! I’ll never go back to cookout again.
Good luck getting your order correct.
I would definitely recommend this place cause their cheese burgers are so dang delicious and when i come back to visit i would be pulling up at their window to..
Food is fine, but their employees are awful and managers worse. The employees rev their engines and make unacceptable amounts of noise at 2-4am waking up the whole neighborhood. Managers refuse to help. Particularly one employee- Alex is the rudest and most awful. Such a disruption to the whole neighborhood. It’s a disgrace.
Atmosphere: 1
Food: 5
Service: 1
Very nice staff. Monique helped me purchase a few shirts and was very kind. Clean on the inside with great decor. Will return soon.
Atmosphere: 5
Food: 5
Service: 5
i was in there sunday night with a couple friends and ty was amazing give her a raise
Atmosphere: 5
Food: 5
Service: 5
Favorite Cook Out experience of all-time. I’m from NC and have been to about 20 Cook Outs in my life. My UNC undergrad cousin brought me (he went to this location 39 times last year!) as we were road tripping cross country, and it was the (a) best interior lighting and space and design I’ve seen (b) best service I’ve ever received (c) most consistent and delicious quality I’ve tasted (d) got a light blue T-shirt for $2 with my tray. So much spacious parking. It was so good that we asked to take a picture with our cashier. Made me want to attend UNC.
BEST EVER!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
the hamburgers could big bigger
Do no eat here ended up with salmonella
Horrible! When ordering at the Tifton location, the young gal working the counter taking orders was HORRIBLE!! She used the F word towards us on about 6 occasions and no other employee said a word. She’s full of total disrespect, and extremely hateful! She should terminated or required to take some hospitality training!! You young lady SUCK!!
I LOVE their plain cheesecake shake, they put a whole cheesecake in there. Ive gone there plenty of times just for this item.
Atmosphere: 5
Food: 5
Service: 5
Food was accurate and tasted really good, will be back another time
Atmosphere: 5
Food: 5
Service: 5
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