Crossroads Chapel Hill

An absolute gem! The restaurant is set in a beautiful, historic hotel and the food is incredible. So many great dishes - pimento cheese app, burrata salad, biscuits, oysters - it’s all amazing. The halibut dinner was absolutely delicious. I cannot wait to visit again.

Atmosphere: 5

Food: 5

Service: 5

Weekday lunch was exceedingly noisy
Slow service

Atmosphere: 1

Food: 2

Service: 1

I find this location is underrated with 4.1. the quality of the food is really good. We had breakfast and went for a dessert after our dinner. We also had cocktails.
We found the staff extremely nice. And the food was of highest quality.

Atmosphere: 4

Food: 5

Service: 5

Went in for a quick nightcap, ended up staying til close. Thank you Ethan for making us want to stay out with great conversation (and thanks to his amazing espresso martinis for their help!). His bar manager (forgot to ask his name) also made our night very memorable. Great staff at the bar Friday nights!

Great food, fun bar area, and friendly service throughout.

Atmosphere: 5

Food: 5

Service: 5

We decided to go to Crossroads for our anniversary dinner. The food and service was excellent. The red snapper and she crab soup was a hit. The seasonal grilled peach and bourbon ice cream was outstanding. We had a wonderful dinner. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

If you’re familiar with the Sunday brunch Crossroads served years ago that was fabulous, you’ll be sorely disappointed. Nothing out of the ordinary offered here - egg, bacon, lumpy grits, some basic salads, breads, and dessert. Gone are the carving stations, the unique and superbly delicious desserts, the innovative side items, the fabulous salads. In addition, the food ranges from ok - bad. After the second year of this we’ll be moving our annual family brunch elsewhere.

The experience here was fantastic! Such a classic location and the food is so good!

All of the hospitality and charm of Chapel Hill come together in this restaurant on the beautiful Carolina Inn property. It’s casual, yet sophisticated. If you’re new to Chapel Hill, and perhaps visiting your student, make sure you dine at crossroads and try some of the south’s delicacies including the pimento cheese and deviled eggs. You will not be disappointed!

If you are not staying at the hotel, don't bother. Mediocre food. Slow service.

I love this place. Reservation recommended.

We had a nice dinner with attentive service in attractive surroundings. The She Crab Soup was delicious, however the filet proved to be tough. All in all it was a good meal.

It was really pretty, paid $40 pp for the brunch buffet. It would’ve been worth it if we felt like the items available were good. Waffles were hard as a rock, I think they sat underneath the heat lamp too long. A lot of the baked goods were hard and dry, it wasn’t easy to get a moist muffin. I ordered 2 mimosas and definitely did not expected them to cost $16 each, they were in the tiniest glass. Also it took forever for someone to greet us, the hostess was a mess. I probably sound picky but I swear I’m not, it was my first time here and we spent $140 for that. I left feeling horrible that I just dropped that much money and was left unsatisfied. I wouldn’t go back nor would I recommend.

Wonderful and tasty Sunday brunches buffet. This is our favorite for Sunday brunches but especially during the holidays with decorations and additional breakfast and treats, must try if you are visiting Chapel Hill.

I recently stayed at the Carolina Inn for work and had the opportunity to dine at their on-site restaurant, Crossroads. Upon arriving late at 7:45 PM, the front desk staff informed me that the restaurant was open until 9 PM, with room service available until 10 PM.

First impressions were disappointing. The front desk staff and the restaurant's host both lacked the customer service skills expected of a high-caliber, expensive hotel. The restaurant host appeared overwhelmed, simultaneously managing phone calls and my order without clear communication. This indicated a need for better training to handle multiple tasks efficiently.

I placed a to-go order for the vegetarian slider and the pimento mac and cheese. The host didn't inform me of the wait time, and I had to ask twice. It took about 10 minutes for my order to be ready. When I received my bag, it lacked ketchup for the sliders. When I requested some, the host sighed, saying it was already in the bag—which it was not. She eventually retrieved it but I could tell that my request was an inconvenience. During this time the restaurant was virtually empty, with no other guests or ringing phones at this point, making her behavior even more perplexing. While I understand the pressures of being a host, better customer service is expected, especially given the hotel's standing and pricing.

Back in my room, the vegetarian slider was dry and lacking in flavor. The pimento mac and cheese was mediocre at best. Surprisingly, the highlight of my dining experience was the complimentary cookie from the front desk.

Overall, the experience at Crossroads was underwhelming, with poor customer service and subpar food quality. Management should invest in staff training to elevate the dining experience to match the hotel's prestigious reputation.

Atmosphere: 4

Food: 2

Service: 2