Customers` Favorites
Customers` Favorites
“So my experience tonight was the picture of customer service excellence.Let me preface this with the fact that I, alongside two random passerbys, was the ahole customer that walks in 10 minutes before close.I entered behind the two passerbys and watch the conversing employees end their talk and get into work mode. Their promptness was wasted, though, as the two ghouls that shambled off the street ahead of me acted as though they were going to wait until closing time to order.If this bothered the cold stone employees, I could not tell. As a matter of fact, I felt that I was more visibly bothered by the duo's languor than either of the three associates.Two of the associates set to task indefinitely once the gents could figure out their order, all the while the third associate cleaned until it was my turn to order. She was a pleasure to work with; it was service with... well, the sound of a smile, as they still have to wear masks on the job.Nevertheless, they wished us all a good night and I regret not asking for their names so I could commend them all individually here.I have only had positive experiences here recently and I believe this spot will be hard pressed to replace these three when they're gone.“
Customers` Favorites
“I'm from out of town and ordered a cake in advance of coming to the area for a conference. I asked for a sophisticated birthday cake for a high-up person in the group attending the conference. I regret not getting a picture, but it was lovely! White buttercream frosting with classic black piping and gold dragees. So beautiful, and it was also v. yummy.
Also, I ate an amazing cookie here for my breakfast while the finishing touches were going on the cake. Mmm.
Finally - so easy to order over the phone and the people who helped me out were very friendly. Thank you!“
Customers` Favorites
“I have had a design for my future wedding cake picked out for YEARS. This weekend, I finally saw my vision come to life. Ro created the most beautiful cake I have ever laid eyes on. It tasted delicious, she was accommodating with communication, and even helped with a request to add an extra layer. I cannot recommend Ro Cake Studio enough. Thank you so much for making our day that much better!“
Customers` Favorites
“DELICIOUS 😋 I had the Red Velvet.! #yestheyremoist“
Customers` Favorites
“I am gluten free and my husband had planned ahead and knew that Smallcakes did GF cupcakes. When we went to order on Door Dash it wasn't an option but we called and the sweet girl working was SO helpful. Excellent custom service! She made getting my birthday cupcake possible! :) She walked us through our options, instructed us to order and then call and she would make sure to do the right ones GF. There's an up-charge for the gluten free, like everywhere else, but she was able to just take the difference for us over the phone. Cupcakes were so delicious! Thank you cupcake girl! We'll be back!“
Customers` Favorites
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“Sure! Here’s a glowing review for Tonya’s Cookies:
If you haven’t tried Tonya’s Cookies yet, you’re seriously missing out! These are hands down some of the best cookies I’ve ever had—perfectly balanced between crispy and chewy, with just the right amount of sweetness.
Not only are the cookies amazing, but the customer service is top-notch. Whether you’re grabbing a bag for yourself or sending a gift, you can tell that every batch is made with care. Highly recommend for anyone who loves high-quality, handcrafted treats!“