Firehouse Subs Ram\'s Plaza

My visit was very lengthy due to the fact that there was only one employee taking orders and preparing the food. While customers waited, it was clear that a manager was present in the back but unwilling to assist the associate who was handling everything on their own.

Although the wait time was disappointing, I want to commend Mark for his perseverance, dedication, and patience. He ensured every customer was served properly and that orders were made correctly, despite the overwhelming workload. His effort deserves recognition.

Recommendation to Firehouse Subs: Please provide better support for your staff. No employee should be left to manage the front alone, especially when managers are available and capable of helping. Supporting your team is essential to both employee morale and customer satisfaction.

Atmosphere: 2

Food: 5

Service: 1

Great place

Atmosphere: 4

Food: 5

Service: 4

Wanted to try firehouse subs after reading about it online, and saw that they had a really good meatball sub from what people were raving about.
Boy- were they right. From the first bite of the meatball sub w/ pepperoni I could tell that i was going to love the sandwich. Flavor profile and seasoning of everything was great. Took me back to the old days when I was young and would get a subway meatball( when they were actually good😔)
If you miss having a good meatball sub, definitely give this place a try.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball Combo

Food, service and atmosphere is what you would expect from a sub shop.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Firehouse Hero Sub, Chips

Consistent and easy

Atmosphere: 3

Food: 5

Service: 5

Great food all the time! I love this place.

Atmosphere: 5

Food: 5

Service: 5

Closed during posted hours. No sign, not a holiday, so must just be poorly managed.

Edit: 48% of response is AI generated, everything above the stock signoff.
Business doesn't care enough to be open on time and can't be bothered to type up a response themselves.

The service was great and so was my sub!!!!!

The service was fast and friendly and the location is always nice and clean!

Bread was very soggy. And the sandwich was very wet. Also, i did not get my pickle for both sandwich orders.

This place is amazing! I go here every month, and I am never let down! It is in a very good location aswell.

Nothing but yummy! Ready fast and so delicious! Love Firehouse

My family and I have been going to this location for quite some time. This time, my son-in-law found a long black hair stuck to the meat of the sub. If you look at the picture, that is a piece of meat hanging off the hair. We called and informed the manager. In addition, we asked for a credit on the sub for next time. The manager stated we needed to bring the sub in so he could look at it. Again, we have been regulars at this location for years. Now, I'm angry. I didn't have time for this and just wanted a simple resolution. Now, we have to leave our lunch and deal with this. I met with the manager and showed him the sub. They seemed annoyed with us, like this is our fault. So, now I asked them to refund the entire lunch since everything was cold and inedible...not to mention we had lost our appetites. They took the contaminated sub from us and would only refund the 1 sub. We lost money on the other 2 subs and our lunch was ruined. It was disgusting and we will not be eating there again. There are too many more reliable options for ordering out.

Great food, make food in good timing. And the tables are usually clean. My only issue is the self serve fountain drink machine. It's always dirty and has tons of hand prints on it and the inside where you place your drink isn't too clean either. I just wished they clean that same as they clean their tables. Multiple times throughout the day. I asked how often do they clean the machine. They said twice a week. To me that was alarming. Other than that. The place has a good atmosphere and great service.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Submarine Sandwich, Firehouse Chili

Good food, served quickly by friendly people. What more would you want?

Atmosphere: 5

Food: 5

Service: 5