McDonald's
409 W Franklin St, Chapel Hill
(919) 967-5788
Recent Reviews
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Best place for everything
Atmosphere: 5
Food: 5
Service: 5
No drive thru, minimal seating. Homeless hotspot but I don’t mind too much, just here to grab and go. They take significantly longer than other McDonald’s I’ve been to, and I once received a medium rare burger from here 😂. But hey, it’s McDonald’s
Atmosphere: 1
Food: 3
Service: 2
I ordered curbside, which had a number in front of your vehicle for staff to bring your food to you. I waited a very long time and no one brought me my food! I had to go inside and get my food for a curbside online order pick up. Also, when I dine in and I pick a number for my table, they never bring it to my table. I have to go pick it up from the front counter. What is the purpose in offering the services when they’re not going to do them?
Atmosphere: 2
Food: 3
Service: 1
Completely messed up my order. Has happened multiple times recently at this same location. Workers are completely incompetent
Atmosphere: 1
Food: 1
Service: 1
The food was good. The service (a young man ) was good the first time. After eating I went back and ordered some water to take my medicine with. I informed the lady I just ordered water. The second service (a young lady) made me wait over fifteen minutes for a small cup of water. She constantly handed out food that was ordered AFTER I had placed my order for water. I tried not to let it upset me because I was already dealing with a loved one in Cardiac Critical Care in UNC Medical Center. However, I was not satisfied with her service.
Food: 5
Service: 2
Food was like eating paper.
Atmosphere: 1
Food: 2
Service: 1
On multiple occasions I’ve been given regular soda when I ordered/requested diet. If it was a one time mistake, fine, but this is the only restaurant where it’s happened several times. Don’t order here.
Update your hours! Y’all are not open til 2am.
My food was ready ,Yet lady at window didn't hand to me and had me waiting,I was doordashing .then I ordered a quarter pounder that came with no cheese.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quarter Pounder Hamburger
Service was great! Breakfast was great! Had oldies playing on the radio. Great experience!
Parking: Somewhat small parking lot. Large vehicle types can park in front.
Wheelchair accessibility: Few handicap parking spots. Wheelchair ramp but you have to open the door by yourself.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Mcmuffin with Egg
Restaurantji Recommends
It's always a lobby full of homeless people arguing in the morning. Customer service is not that great
Atmosphere: 1
Food: 3
Service: 3
Be careful! Even though you eat here, the owner will tow your vehicle leaving you and your small children out in the cold weather, at dark. I cannot express what I had to go through to get my two small children and myself to the tow truck facility, which is about 20 minutes away. First time eating here and I will NEVER go again.
There are no cashiers.Kiosks Out of service 👎
It’s a McDonald’s
Parking: Parking
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: French Fries
The staff added ketchup to my bag without me asking. A small and kind action that made me feel appreciated as a customer, and they always make sure my Uber Eats order has everything in it for my delivery driver. Thank you!
Atmosphere: 5
Food: 5
Service: 5
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