McDonald's

409 W Franklin St, Chapel Hill
(919) 967-5788

Recent Reviews

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Wael Alzoubi

Best place for everything

Atmosphere: 5

Food: 5

Service: 5

Miguel Villasenor

No drive thru, minimal seating. Homeless hotspot but I don’t mind too much, just here to grab and go. They take significantly longer than other McDonald’s I’ve been to, and I once received a medium rare burger from here 😂. But hey, it’s McDonald’s

Atmosphere: 1

Food: 3

Service: 2

Jacklyn W

I ordered curbside, which had a number in front of your vehicle for staff to bring your food to you. I waited a very long time and no one brought me my food! I had to go inside and get my food for a curbside online order pick up. Also, when I dine in and I pick a number for my table, they never bring it to my table. I have to go pick it up from the front counter. What is the purpose in offering the services when they’re not going to do them?

Atmosphere: 2

Food: 3

Service: 1

Goodwyn Mattox

Completely messed up my order. Has happened multiple times recently at this same location. Workers are completely incompetent

Atmosphere: 1

Food: 1

Service: 1

Wanda Lewis

The food was good. The service (a young man ) was good the first time. After eating I went back and ordered some water to take my medicine with. I informed the lady I just ordered water. The second service (a young lady) made me wait over fifteen minutes for a small cup of water. She constantly handed out food that was ordered AFTER I had placed my order for water. I tried not to let it upset me because I was already dealing with a loved one in Cardiac Critical Care in UNC Medical Center. However, I was not satisfied with her service.

Food: 5

Service: 2

Chris Brazil

Food was like eating paper.

Atmosphere: 1

Food: 2

Service: 1

Ericsson Moncree

On multiple occasions I’ve been given regular soda when I ordered/requested diet. If it was a one time mistake, fine, but this is the only restaurant where it’s happened several times. Don’t order here.

Nicole Pistani

Update your hours! Y’all are not open til 2am.

Carolina M

My food was ready ,Yet lady at window didn't hand to me and had me waiting,I was doordashing .then I ordered a quarter pounder that came with no cheese.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Quarter Pounder Hamburger

Eric D

Service was great! Breakfast was great! Had oldies playing on the radio. Great experience!

Parking: Somewhat small parking lot. Large vehicle types can park in front.

Wheelchair accessibility: Few handicap parking spots. Wheelchair ramp but you have to open the door by yourself.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Mcmuffin with Egg

1jimboss

It's always a lobby full of homeless people arguing in the morning. Customer service is not that great

Atmosphere: 1

Food: 3

Service: 3

Ashlyn

Be careful! Even though you eat here, the owner will tow your vehicle leaving you and your small children out in the cold weather, at dark. I cannot express what I had to go through to get my two small children and myself to the tow truck facility, which is about 20 minutes away. First time eating here and I will NEVER go again.

R.M. Z.K

There are no cashiers.Kiosks Out of service 👎

Anna Padousis

It’s a McDonald’s

Parking: Parking

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: French Fries

Tate Johanek

The staff added ketchup to my bag without me asking. A small and kind action that made me feel appreciated as a customer, and they always make sure my Uber Eats order has everything in it for my delivery driver. Thank you!

Atmosphere: 5

Food: 5

Service: 5

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