Papa Johns Pizza

1. The some toppings ended up on the wrong pizzas
2. I paid for garlic parm crust and it was not put in there
3. The toppings on the pizzas were all thrown on one area, there were slices with almost no toppings
4. The pizzas were barely cut. Had to cut them myself
5. The garlic knots had almost no garlic on them what so ever

Very disappointed with the quality of the food.
Will not be ordering from this location again

Atmosphere: 1

Food: 1

Service: 4

The pizza was okay.

Atmosphere: 4

Food: 4

Service: 5

Everything was pleasant

Atmosphere: 3

Food: 5

Service: 4

I waited until 5 minutes AFTER my pickup time to go inside, so they had more time. I walk in and see a pizza on the edge of the oven. told the employee the name for the order, and she tells me to wait as she continues to count the money in the drawer. 3-5 minutes go by and she finally walks back there and then she comes back to me and says it’s going to be another 5-10 minutes because the pizzas fell. Should be more professional and attentive to the oven and customers needs, though I understand counting the drawer is important, the other employee should have been paying attention. This order would have been 15-20 minutes late because of them.

Atmosphere: 1

Food: 1

Service: 1

Is this store permanently closed?!?!

Atmosphere: 2

Food: 2

Service: 2

Worst experience ever. I had placed an online order for my son's birthday party for a large number of pizzas, and I called a few days ago to confirm and was told all was set for my Saturday morning delivery. This morning while setting up for the party at 10:00, I called just to double check on my 11:15 order, and they were closed! My father in law drove over to investigate, and no one was there. I couldn't believe it! In a panic, I called the Papa Johns at New Hope Commons and Rodney over there was AMAZING and put the order together for me quickly, saving the day (thanks Rodney!) But I will never order from the Franklin St one again, and I certainly would avoid them if planning a large party order. Just terrible.

Atmosphere: 1

Food: 1

Service: 1

My order was sent to a store in Greensboro and the delivery person called and said she was not able to come to my address in Carrboro. I called the local store and the Manager Ashley in the Chapel Hill store was so kind and understanding she made it right for me and got my family our pizza. I highly recommend this store for great customer service

Atmosphere: 5

Food: 5

Service: 5

0 stars

Atmosphere: 1

Food: 1

Service: 1

they always put less sauce when i ask them too and are always fast ❤️

Atmosphere: 5

Food: 5

Service: 5

Loyal customer of 3 years here. It is hit or miss with the same order each time. Most of the time pizza is great but the last time the dough was raw on the sides. The personnel smokes pot behind the building and the smell is strong inside. Do not recommend the place.

Atmosphere: 1

Food: 3

Service: 1

We love getting our pizza here! Always fresh, warm, and tasty! They are super nice too!

Atmosphere: 5

Food: 5

Service: 5

Solid.

Atmosphere: 2

Food: 5

Service: 5

I pick up doordash orders from this papa johns frequently. The other night doordash gps pins were glitched and sending dashers to the wrong addresses. Before i was even aware of the issue a staff member named Jessie informed me of it and helped to make sure my delivery went to the correct address. This was 100% above and beyond.

Atmosphere: 5

Food: 5

Service: 5

Jessi is always super friendly & helpful whenever I go in for pickup, after work!

Atmosphere: 5

Food: 5

Service: 5

The food was great, was greeted by Jessi and she gave awesome customer service and my pie was delicious and came out super fast! Definitely recommended 👍

Atmosphere: 5

Food: 5

Service: 5