Shake Shack Chapel Hill

1800 E Franklin St, Chapel Hill
(984) 309-4312

Recent Reviews

Glenda Emory

I was so excited to try Shake Shack for the first time. Man what a disappointment. The burger was raw and burnt in the same skinny patty. The shake was gritty. The Shack Sauce was weird and meaty. The fries were ok. The best thing was the cheese sauce and the yuzo lemonade.

Atmosphere: 3

Food: 1

Service: 3

Terry Brown

Love this location!! Such a treat each time. Quality is always amazing and ordering is fastVegetarian options: Veggie burger and they can leave the butter off the bun if you askDietary restrictions: Great gluten free and dairy free options

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

Vince LaForce

$6 for a plain hotdog, really$ burgers were smashed and sloppy. Chicken sandwich was equally as terrible. Again, plain hotdog is $6. No stars

Food: 1

Josh Dudenhausen

Had a slight hiccup with my order and the employee at the register and manager fixed the problem promptly and were extremely helpful and friendly. Also the manager on duty was out in the dining room cleaning and clearly working hard. The manager y'all have at this store is an exemplary employee for your company and should be compensated as such. He is integral to this location succeeding.

Atmosphere: 5

Food: 5

Service: 5

Joe Reiner

Cold food slow service obnoxious service

Atmosphere: 1

Food: 1

Service: 1

Angel Gomez

Our favorite burger place we travel sometimes 2 hrs ech way just to have it great ? job always diferent ? and always fresh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger and Fries, Shackburger

Linda Vorzimer

My main thrill is that they now have a gluten free bun and it is really really great!!!!Dietary restrictions: Gluten free and they had a gf bun!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger and Fries

Paul Pritchard

The staff often seem inconvenience when they have to take your order in person versus the iPad. Considering the prices are pretty expensive you’d think they’d be more attentive and courteous.Jane is very friendly!!!

Atmosphere: 3

Food: 4

Service: 2

Briana Azar

The best fast food burger - juicy, fresh and delicious. I love that you can order via kiosks and they take the time to make the food fresh and bring it to you.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries, Burger and Fries

Jeramy Long

Was passing through with a HS Baseball team and stopped in for a bite to eat. Service was good! The food came out fairly quickly. The burger I had was tasty. The dining room was clean & comfortable.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burger and Fries

Kay Bumgardner

We had the portobello mushroom burger, and it was amazingly good!!? We can't wait to return for more!!

Atmosphere: 5

Food: 5

Service: 5

Charlene F.

Food and service was quick. I went for a late afternoon lunch. Staff were friendly! Restaurant was clean and stocked with all the necessary condiments.

Nicole Robertson

The Avocado Bacon Burger was good, the regular fries were nice and crispy, but the 50/50 iced tea and lemonade was awful. Two-thirds weak lemonade, one-third weak tea, neither portion sweetened. Next time I'll just get a soda!

Atmosphere: 4

Food: 4

Service: 4

Q. Twins

Orders are cooked and ready but (just sitting there as you can see in the picture) no one packing them. That’s why everyone complaining here about the cold food. They’re just not capable of working systematically.

Atmosphere: 1

Food: 1

Service: 1

Chris Maqsoud

Horrible. Smashed, thin, and burnt burgers. Over rated shakes. All over priced.

Atmosphere: 1

Food: 1

Service: 1

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