Ordered a Chicken Ceaser Wrap for pick up- as I started eating I realized there was no chicken- called the restaurant to check why and the answer I was given was a simple "yeah we do not have any chicken"....When I then asked if there was not an option to sub out the item since I just received a wrap with lettuce and sauce I was told "no there was no option to sub it out sorry for the inconvenience" and the was the end of the discussionI spent $11 for a less then adequate lunch item- It would been nice to be given a call a substitute the order for something of equal or lesser value ....needless to say I will not be ordering from this location again which is sad as they are within walking distance to me. The response I received was disappointing to say the least.
Food: 1
Service: 1
Cannon Stoen
I was excited to try the new açaí bowls, but I received no granola on my bowl even though I ordered a regular açaí bowl. There was also no signage about the fact that they only accept exact change for cash payments. That made it very frustrating when I had to pay and I’m sure it is frustrating for others that want to pay with cash. Please have signage about that next time.
Atmosphere: 3
Food: 4
Service: 2
Jay
The bathrooms were literally DISGUSTING! Crap splattered all over in both, no paper towels or toilet paper was a lovely cherry on top, they were out of all açaí bowls, not to mention the employee was rude. I get maybe having a bad day but she didn’t make eye contact or look up at us once and the smoothies were so overpriced for what they ended up tasting like. We waited about 35 minutes to get 2 big smoothies and a child’s smoothie. I will probably never be back. Purple bowl is a local spot and it’s right down the road.3/10
Johnny C.
I have never had a good experience here. Every time I go to the Tropical Smoothie on Franklin St. something is wrong. My food takes an excessive amount of time to be made and I am waiting even when I online order. Today I online order and I go into the store and the worker has to leave because he is doing a delivery and is the only one there so the store has to be closed. It is under staffed and should not be open.
The Art of Being Female
I went in to order a smoothie and there register card machine wasn't working and so I couldn't get service when I told them I had no cash. Bad service, should have offered something else. Considering how they said in front of me that they compted the last person's order.
Mithat Kara
Janeen was great! Thank you!
Kristen Bathe
Quick and friendly team!! Such a great addition to Franklin St! Shoutout to Adrianna who got me to try something new today instead of my usual!
Derrick C.
The service suck. I went into order a smoothie and he wouldn't let me order and kick me out said they close in six minutes. He cleaned up and he ain't making nothing black dude with short dreads.
Andy Young
This is a place you must visit. If you're looking for a great bite to eat or a spectacular smoothie, this is the place to go. I had the pleasure of meeting the owner who is just a great individual! Do yourself a favor and give it a try!
Rowan Bush
I absolutely love the flavors here but the management is poor.
The staff is very kind and the smoothies are good!
Alisha DeLoatch
Ordered chicken and cheese quesadilla that was supposed to come with salsa on it and on the side. Literally got a CHEESE quesadilla with no sauce. Called and they said there’s nothing we can do and hung up. Never again.
Kyle R.
I went in the early morning before a road trip and the service was wonderful. Very friendly, in and out with my smoothie, and the smoothie was delicious as well. Would definitely go again due to the convenient location, decent price, and good service.
Kenneth Parker
Tasty food and friendly service. Was a bit busy.Features: Masks were used.
Jessenia Gomez
Came to tropical smoothie 10 minutes before closing time which could of been my fault but found PLASTIC at the bottom of my cup. These are things I hear about, never thought this would happen to me. Expected better from this location.
Ordered a Chicken Ceaser Wrap for pick up- as I started eating I realized there was no chicken- called the restaurant to check why and the answer I was given was a simple "yeah we do not have any chicken"....When I then asked if there was not an option to sub out the item since I just received a wrap with lettuce and sauce I was told "no there was no option to sub it out sorry for the inconvenience" and the was the end of the discussionI spent $11 for a less then adequate lunch item- It would been nice to be given a call a substitute the order for something of equal or lesser value ....needless to say I will not be ordering from this location again which is sad as they are within walking distance to me. The response I received was disappointing to say the least.
Food: 1
Service: 1
I was excited to try the new açaí bowls, but I received no granola on my bowl even though I ordered a regular açaí bowl. There was also no signage about the fact that they only accept exact change for cash payments. That made it very frustrating when I had to pay and I’m sure it is frustrating for others that want to pay with cash. Please have signage about that next time.
Atmosphere: 3
Food: 4
Service: 2
The bathrooms were literally DISGUSTING! Crap splattered all over in both, no paper towels or toilet paper was a lovely cherry on top, they were out of all açaí bowls, not to mention the employee was rude. I get maybe having a bad day but she didn’t make eye contact or look up at us once and the smoothies were so overpriced for what they ended up tasting like. We waited about 35 minutes to get 2 big smoothies and a child’s smoothie. I will probably never be back. Purple bowl is a local spot and it’s right down the road.3/10
I have never had a good experience here. Every time I go to the Tropical Smoothie on Franklin St. something is wrong. My food takes an excessive amount of time to be made and I am waiting even when I online order. Today I online order and I go into the store and the worker has to leave because he is doing a delivery and is the only one there so the store has to be closed. It is under staffed and should not be open.
I went in to order a smoothie and there register card machine wasn't working and so I couldn't get service when I told them I had no cash. Bad service, should have offered something else. Considering how they said in front of me that they compted the last person's order.
Janeen was great! Thank you!
Quick and friendly team!! Such a great addition to Franklin St! Shoutout to Adrianna who got me to try something new today instead of my usual!
The service suck. I went into order a smoothie and he wouldn't let me order and kick me out said they close in six minutes. He cleaned up and he ain't making nothing black dude with short dreads.
This is a place you must visit. If you're looking for a great bite to eat or a spectacular smoothie, this is the place to go. I had the pleasure of meeting the owner who is just a great individual! Do yourself a favor and give it a try!
I absolutely love the flavors here but the management is poor.
Restaurantji Recommends
The staff is very kind and the smoothies are good!
Ordered chicken and cheese quesadilla that was supposed to come with salsa on it and on the side. Literally got a CHEESE quesadilla with no sauce. Called and they said there’s nothing we can do and hung up. Never again.
I went in the early morning before a road trip and the service was wonderful. Very friendly, in and out with my smoothie, and the smoothie was delicious as well. Would definitely go again due to the convenient location, decent price, and good service.
Tasty food and friendly service. Was a bit busy.Features: Masks were used.
Came to tropical smoothie 10 minutes before closing time which could of been my fault but found PLASTIC at the bottom of my cup. These are things I hear about, never thought this would happen to me. Expected better from this location.