Auntie Anne's

After multiple opportunities/visits, I can confidently give it a 1 star. They (both in Charlotte airport) need to work on their pretzels. Compared to other locations these are lacking. And please, quit selling stale/hard pretzels. I gave service a 3 stars because it depends on who’s behind that counter. It’s inconsistent. Some behave like one is a bother. They forget, no customers… no job.

I ordered a pretzel, handed worked $7... Cash ... I don't have a card..The woman behind the counter said, I can't make change, therefore no pretzel!!! Rude rude.... Not my fault they couldn't make change...

The store hours that are posted are incorrect. I arrived at 0630hrs and was informed they don’t open until 0700hrs on a Saturday morning.

I just walked by your fine establishment as your workers were cleaning. There was a girl in crocs standing on the countertop wiping down the wall. Directly under her feet was the diagram that you used to lay out raw pretzel dough to make your pretzels. She did not have any type of protective cover under her feet. So literally everyone’s piss must be your secret ingredient.

Lemonade expensive but weak and full of ice.
Pretzel was cold despite paying full price

With an A star sanitary rating I have to say the service and quality of the pretzel was a good size and fresh. Adrian said he takes pride in that. He made my day is a very friendly nice young gentleman even with a long line. Thank you. Destiny

I was in a terrible mood from baggage mishaps (American airlines) and they asked how I was doing. I must have been wearing my mood on my face because they were extremely kind to me and I'm very grateful for what they did. The receipt mentions Tiffany, thank you Tiffany and others.

Charlotte airport location. Poor fast food service ever, did not take cash and did not bother to put a post around the cashier for notification. Long line up but staffs kept chit chatting and not helping the customers.

Atmosphere: 1

Food: 2

Service: 1

Closed even though they are making pretzels with two employees present.

Atmosphere: 1

Food: 5

Service: 1

Charlotte Airport location. Ordered a pretzel she brought it out. Handed over the cash and was told they don't take cash. Cards only. If cash doesn't mean anything then they don't need my business. And yes I do have cameras. It's the principal. What if I was homeless and only had cash. Sorry Mr homeless hungry person. If you don't have a card then you don't eat! I used to like Anti Anne's. But they lost my business. But it will take more than me toprove a point against going cashless. Maybe after enough of you have had your accounts hacked and all your money taken will you see the light. Sorry,,, TOO LATE, by then. Think about it!

Atmosphere: 1

Food: 1

Service: 1

There were very rude to me just because of my accent I said lemonade and she goes “huh” and the other one started laughing right on my face. I felt some type of way, it’s not my fault and you are limited to speak one language your whole life 🤷🏾‍♀️

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Original

There are only a few choices for pretzels. We ordered the pepperoni and original pretzels. The pepperoni pretzel tasted like pizza but sweeter. There is no seating at the restaurant. The service was decent and we did not wait long for our order. It is a nice place for a quick snack.

Atmosphere: 3

Food: 4

Service: 4

Got a pretzel today when I asked for pretzel nuggets. The young lady who took my order looked at me like I was either Bigfoot or an idiot.

Yikes girl.

Atmosphere: 1

Food: 3

Service: 1

Fast service. Nice team of people. Limited seating due to airport but overall good experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Pretzel Nuggets, Cheese Dip

Close at 1:52 due to staff shortage. Management needs to do better.

Atmosphere: 1

Food: 1

Service: 1