Guy was very mad when I ordered didn’t want to order anything that I wanted because of feeling like I was burdening him. And he only filled my ice cream pack basically half way wasted my money don’t go to this location.
Yuqi Yu
It takes 20min to make a drink. Everyone who comes after me getting their ice cream before me.
Atmosphere: 1
Service: 1
Alexis S
The manager was super nice! I witnessed him checking in with a less fortunate customer, offering him a cold drink and just interacting with him kindly. Made my day!
Atmosphere: 5
Food: 5
Service: 5
Stacey Green
we went to the Dunkin’ Donuts/Baskin Robbins located on S Tryon & Sandy Porter Road first we tried to go in the doors were locked. She told us to go through the drive-through. There were three employees one was out front smoking a cigarette sitting on the ground, a young lady that was doing the drive-through & somebody out of uniform was pulling the trash as we go through the drive-through to order & she does not have the item that was order and the fact that they were closing in 20 minutes Baskin Robbins was closed. I’m not understanding how that’s possible. not sure if you’re gonna be closing this location that you have on duty is working their way towards that store being closed. also, why direct us to go to drive-through to tell me you cannot make a milkshake because you close in 20 minutes. help me us to understand why we should Consider you in the future. please don’t tell me that this is a franchise that does not excuse anything because they carry your brand so please help me to rectify this situation. I am not happy and neither is my wife.
Atmosphere: 1
Food: 1
Service: 1
Vinay Saraswat
Cant give 0 stars, they deserve negative though. Should hire employees who know what they are doing, bunch of clueless folks standing idle doing nothing.
Natalie Nicewicz
Ordered an ice cream cake 4 days in advance. Showed up on the correct day and time but was told that my order was missed by the cake maker and they couldn't make a new one. Offered me a cake out of the freezer for same or greater price but didn't have a lot of options.
Atmosphere: 3
Food: 4
Service: 2
Alexa Mesa
I loved it
Eric Escobar
Despite the reviews; I went to try them out. They didn't even have ice cream cones. I should've went somewhere else.
Jessi Harper
This store works their tail off no matter how many crew members they have working. They're always worth the wait! Super polite, kind employees and more consistently on target to my order than any other fast food location I've visited nearby (looking at you Starbucks).
Coach Emanuel McRae
I ordered an ice cream photo cake from this location for my son’s 5th birthday. As a former General Manager for Dunkin didn’t even hesitate to look at the reviews. I get called late even the day before pick up(less than 24hours) to be told that the cake decorator was going to be busy at another store and they wouldn’t be able to do my cake. So I asked for a refund to be told, call the support line. Almost ruined my son’s birthday party, LUCKY for me I still have contacts within Dunkin and was able to get another franchise group to do a last min cake order for me. THIS location will NEVER get my business again.
These people are rude don’t care about nothing never have anything in the store especially bananas even though they’re right across from a grocery store.
Gerald Snyder
Excellent variety both hand packed and prepackaged.
Lorraine Harris
My first time at this location. The server was very friendly- yet professional. The double chocolate and glazed doughnuts were really fresh, and the ice cream was so good. #cravingsatisfied?
Luke Lavorato
Wish I could give zero stars. Not open during advertised hours
Guy was very mad when I ordered didn’t want to order anything that I wanted because of feeling like I was burdening him. And he only filled my ice cream pack basically half way wasted my money don’t go to this location.
It takes 20min to make a drink. Everyone who comes after me getting their ice cream before me.
Atmosphere: 1
Service: 1
The manager was super nice! I witnessed him checking in with a less fortunate customer, offering him a cold drink and just interacting with him kindly. Made my day!
Atmosphere: 5
Food: 5
Service: 5
we went to the Dunkin’ Donuts/Baskin Robbins located on S Tryon & Sandy Porter Road first we tried to go in the doors were locked. She told us to go through the drive-through. There were three employees one was out front smoking a cigarette sitting on the ground, a young lady that was doing the drive-through & somebody out of uniform was pulling the trash as we go through the drive-through to order & she does not have the item that was order and the fact that they were closing in 20 minutes Baskin Robbins was closed. I’m not understanding how that’s possible. not sure if you’re gonna be closing this location that you have on duty is working their way towards that store being closed. also, why direct us to go to drive-through to tell me you cannot make a milkshake because you close in 20 minutes. help me us to understand why we should Consider you in the future. please don’t tell me that this is a franchise that does not excuse anything because they carry your brand so please help me to rectify this situation. I am not happy and neither is my wife.
Atmosphere: 1
Food: 1
Service: 1
Cant give 0 stars, they deserve negative though. Should hire employees who know what they are doing, bunch of clueless folks standing idle doing nothing.
Ordered an ice cream cake 4 days in advance. Showed up on the correct day and time but was told that my order was missed by the cake maker and they couldn't make a new one. Offered me a cake out of the freezer for same or greater price but didn't have a lot of options.
Atmosphere: 3
Food: 4
Service: 2
I loved it
Despite the reviews; I went to try them out. They didn't even have ice cream cones. I should've went somewhere else.
This store works their tail off no matter how many crew members they have working. They're always worth the wait! Super polite, kind employees and more consistently on target to my order than any other fast food location I've visited nearby (looking at you Starbucks).
I ordered an ice cream photo cake from this location for my son’s 5th birthday. As a former General Manager for Dunkin didn’t even hesitate to look at the reviews. I get called late even the day before pick up(less than 24hours) to be told that the cake decorator was going to be busy at another store and they wouldn’t be able to do my cake. So I asked for a refund to be told, call the support line. Almost ruined my son’s birthday party, LUCKY for me I still have contacts within Dunkin and was able to get another franchise group to do a last min cake order for me. THIS location will NEVER get my business again.
Restaurantji Recommends
These people are rude don’t care about nothing never have anything in the store especially bananas even though they’re right across from a grocery store.
Excellent variety both hand packed and prepackaged.
My first time at this location.
The server was very friendly- yet professional. The double chocolate and glazed doughnuts were really fresh, and the ice cream was so good.
#cravingsatisfied?
Wish I could give zero stars. Not open during advertised hours
My experience was horrible
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