Great food. Came to celebrate a friends bday. The entire bill was paid with one card. The server must have forgotten to add gratuity because she took it upon to write in the 20% gratuity after the card was ran. Removing our right to fill out the tip line. Not only is this unethical, it is ILLEGAL. Several of us are managers in the service industry and are very aware of policy. Instead of the manager being forthcoming about their mistake he supported the illegal actions of the server. We’ve reached out to him to simply ask the policy on filling out a customers receipt only to be dismissed and spoken down to in a condescending manner. If it were not for the lack of professionalism, I would have given 5 stars. However we left feeling racially profiled. I highly suggest extensive leadership training and/or new leadership.
Atmosphere: 3
Food: 5
Service: 1
JERMAINE MCDONALD
At the end of our dinner, the server took the luxury of filling out my ticket for me. Pretty much forcing me to pay what she thought the service was worth. Very strange I have never seen this before. It really sucks because I was actually planning to leave a much larger tip.
Atmosphere: 3
Food: 3
Service: 1
Andy D
Excellent in every way. Great service, food, atmosphere. I had the Bourbon filet mignon, which was served with fingerling potatoes and carrots. For starters, just their bread and butter alone was great, but also had the Charlotte salad. For dessert, we got the bananas foster. I had a chocolate martini, and loved it so much - I got 2. Everything was seasoned properly, had depth of flavor (surprising and unique), used spices and herbs properly, and felt like a real treat. Each bite was perfect and balanced and cooked how i ordered it. I'm dying to go back! I had a bite of my husband's lamb chop with mushroom risotto, and that was phenomenal as well.
Recommended dishes: Bourbon Filet Mignon
Shawnte Lawrence
Hello my name is Director Shawnte Lawrence. I currently reside in Atlanta, Ga and was excited to be asked to join my sister for a Bentley Dining experience for her birthday. Honestly, after looking over the website and menu it made me more eager to join. When arriving to the location we were instructed to sit at the bar until the rest of our party arrived. I found that to be strange but why ruin a great time, right! Cool we ordered drinks which I must add mines taste like lemon water but why ruin what is supposedly is about to be a great dinning experience once we can get approved to sit at table that has been reserved for weeks. We paid for our drinks and shortly got seated. Due to it being a party of 9 and us having been blessed to eat at fine dining resturant in many states we were aware of gratuity. My sister has worked in service many years so we are deep into tipping over 20% only the right thing to do when someone provides fine dining service, Right. The food was decent while everything else around was rushed so 2 people was not able to place order they got drinks instead. The young lady didn’t make it more of an experience that would be from an Apple Bees establishment. It was great that she brought a piece of frozen desert out for my sister not verifying if she had allergies or now. She lit the candle when she placed a Pre filled out Check on the table. We didn’t understand because never In the years of dining have I had experienced someone writing in legal line of a check to authorize a payment in their handwriting! At that very moment it dawned on me that the Waitress assumed because of the color of our skin she would not get tipped. This has me highly offended to the point I’m going to reach the stars to report this act of services. My entire family and friend attended were highly add ended and this act of racism is not acceptable and I advise every African American to rethink investing their funds into service such as this and treatment such as this. I will contacting news press in the area to investigate This because this seems to become a normal that needs to be stopped! I do not recommend this restaurant!!
Atmosphere: 2
Service: 1
raven Bernard
This week was my birthday I wanted to celebrate so instead of going to STK or steak 48 I decided to go to Bentley‘s. Everyone said they hadn’t been there and their menu looks delicious so I made a reservation for nine. We were told the reservation would require a 20% gratuity for the party size. Which is no problem because we’ve ate at plenty of fine dining establishments. Also, I work in service, so I know how to tip. On the day of the dinner only eight people arrived, we were asked to start at the bar while we waited for our party so we ordered drinks paid for them at the bar, and then moved to our table, which was right next to the bar. We was encouraged to order quickly because the kitchen stops taking orders at 9 PM so we ordered our food. We truly enjoyed our self and had a great time eating and dining. The check was almost $800 which is about right because we had eight people two in which did not eat they only ordered drinks because they came late when we received our printed check no gratuity was added which I thought was weird because most restaurants charge gratuity for parties of six or more. We paid on one card when we received our receipt the tip and total was hand written in by someone other than the card holder. And all my years of service and of dining I have never been to a restaurant where they filled out your receipt for you. We had planned to leave 2 to 300 for the tip but we didn’t even have a space to fill it in on the receipt because the staff had done it for us. If we wanted to leave more we would have had to ask for a whole new receipt. My whole table immediately was offended. Of course we are all BLACK/ AFRICAN AMERICAN. No one had ever seen a business fill out the customers receipt tip line and total for them. Everyone felt like they did that because we are black… it was so embarrassing and really disappointing after a night of laughs and fun!!! SMH so the next day I called to inquire about why wasn’t the gratuity calculated on the printed receipt and why did they sign it on our tip line…I receive a nasty attitude from the gentleman answering the phone refusing to put management on the phone also insisting that he told me the gratuity was 20% …like we was worried about gratuity or the price. Telling me my bank will clear the transaction in a few days!!! I never asked about the cost or my bank sir. I asked if your normal procedure was to prefill your customers merchant copy receipt. He was Clueless and unapologetic about stereotyping my party. We have ate at far better places with far better , food & service sir! The gratuity or price was not a problem … the problem came in when you decided to put on the tip line what you wanted.. the server Lost out on extra money and this business made a bad impression on the people who traveled from DC & Atlanta …Needless to say I won’t be back to this Resturant and I encourage black ppl to reconsider when making your Resturant choice!
Service: 1
CaNCaN
Very displeased in the SERVICE! The fact that there isn’t a Diversity, in staff lets me know all I need to know! The bill came, and okay add the gratuity for a party of six or more but get with the times! This place is way too fancy to write in tips, how are checks printed, but the server writes in her own tip? Someone donate this establishment with a POS system -PLEASE
Atmosphere: 5
Food: 5
Service: 1
Kim Stordeur
I went here with my husband and in laws. We had previously been to this restaurant when it was Bentley's on 27 in Uptown. This location is not as cool as the 27th floor but our was still very nice and in a great little area. Our food was amazing except for my father-in-law's dish which contained the shells of the crab served with his fish. When the waiter was told, he had said he would discuss it with the manager. That is the last we heard of it. No one came over to apologize and nothing was taken off the bill. It's unfortunate that such a wonderful night and dinner is now tainted by the lack of service for a poorly made dish.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Diver Scallops
Jennifer Bentley
A quick visit to the bar for pre-dinner drinks in the area and we can’t wait to go back and try for dinner. Huge wine list and delicious cocktails. Bar service was great!
Atmosphere: 5
Service: 5
RickNO
Everything was great. Service may have been a bit slower than usual, but not enough to complain about. The only thing I could possibly say that was negative - you gotta fix the flickering light. It was EXTREMELY ANNOYING AND DISTRACTING - and MEMORABLE!!!
Keith Kerr
If you don’t mind waiting for 2 hours for your food this is the restaurant for you. I would have given this place 1 star except for the fact that the food was decent. I am from Atlanta, and was in Charlotte to celebrate my wife’s birthday with some friends and family, the reviews on Bently’s were decent and the menu had something for everyone. Our reservations were for a party of 6 at 5:30pm, we wanted to eat before a show at the Middle C Jazz club. The hostess seated us immediately and things started out ok. Within the first 15 mins the wait staff had taken our drink, appetizers and entre orders. Drinks and appetizers came out soon after and then we waited, 6:00pm, 6:15, 6:30, 6:45, 7:00 still no food and as I looked around no one had food, not even the people who arrived before us. No communication from restaurant management or staff. Thinks happen, equipment breaks, staff calls out I understand that, however communicate with your customs just don’t leave them hanging. If it was my restaurant every table would have had a bottle of wine on it as an apology, it might have been a bottle of Beringer but it would have been something.We were about to walkout around 7:15 when our food arrives 5 correct orders 1 incorrect, my friend who also owns a restaurant asked to speak to the manager, they sent out some guy who was another waiter he was rude and talked over my friend. These people have the nerve to add a 20% gratuity to the bill when there’s a party of 6 or more and management doesn’t have the decency to come and speak with their customers. Never again will I eat at this place and if I were you, I would find a restaurant where management cares about their customers.
Bentleys is a fine dining establishment where the service, atmosphere and food are all great. It's well worth a visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Diver Scallops
The food and service were excellent. Highly recommend! Wine selection is excellent, but I felt it was a little overpriced, especially by the glass. Also, would recommend to request a table away from the windows, which are adjacent to a sidewalk, so you don't spend the meal with people you me eat as I did. Dress for dinner and make it special. It's worth it!
GentlemaninStreetClothes
The Food was amazing the Owner took our order, Although it was kind of annoying with the staff and manager forcing those black things the silverware lays on into our laps and reaching over us arranging forks, spoons and knives but, it's probably just something I'm not use too cause it was our 1st time. We had 3 people helping us the women server felt unwelcoming everyone else was wonderful and towards the end she seem to get better! It was probably just a misunderstandings this is a Great place to Go!
LakeCityFoodie86
Absolutely outstanding! Amazing food and top notch service. The staff really work together to make sure you always have exactly what you need before you know you need it! The filets are phenomenal and the wine selection was on point. The grand finale was the bananas foster, which was incredible and done with such flair! We both felt special and pampered by the experience and can't wait to come back and bring friends! Thank you so much for a wonderful dining experience!
DJJr
Don't get me wrong very good dinner; however, at this price point I would have expected a level of service, menu creation, and just overall culinary experience that goes beyond what was offered.
Great food. Came to celebrate a friends bday. The entire bill was paid with one card. The server must have forgotten to add gratuity because she took it upon to write in the 20% gratuity after the card was ran. Removing our right to fill out the tip line. Not only is this unethical, it is ILLEGAL. Several of us are managers in the service industry and are very aware of policy. Instead of the manager being forthcoming about their mistake he supported the illegal actions of the server. We’ve reached out to him to simply ask the policy on filling out a customers receipt only to be dismissed and spoken down to in a condescending manner. If it were not for the lack of professionalism, I would have given 5 stars. However we left feeling racially profiled. I highly suggest extensive leadership training and/or new leadership.
Atmosphere: 3
Food: 5
Service: 1
At the end of our dinner, the server took the luxury of filling out my ticket for me. Pretty much forcing me to pay what she thought the service was worth. Very strange I have never seen this before. It really sucks because I was actually planning to leave a much larger tip.
Atmosphere: 3
Food: 3
Service: 1
Excellent in every way. Great service, food, atmosphere. I had the Bourbon filet mignon, which was served with fingerling potatoes and carrots. For starters, just their bread and butter alone was great, but also had the Charlotte salad. For dessert, we got the bananas foster. I had a chocolate martini, and loved it so much - I got 2. Everything was seasoned properly, had depth of flavor (surprising and unique), used spices and herbs properly, and felt like a real treat. Each bite was perfect and balanced and cooked how i ordered it. I'm dying to go back! I had a bite of my husband's lamb chop with mushroom risotto, and that was phenomenal as well.
Recommended dishes: Bourbon Filet Mignon
Hello my name is Director Shawnte Lawrence. I currently reside in Atlanta, Ga and was excited to be asked to join my sister for a Bentley Dining experience for her birthday. Honestly, after looking over the website and menu it made me more eager to join. When arriving to the location we were instructed to sit at the bar until the rest of our party arrived. I found that to be strange but why ruin a great time, right! Cool we ordered drinks which I must add mines taste like lemon water but why ruin what is supposedly is about to be a great dinning experience once we can get approved to sit at table that has been reserved for weeks. We paid for our drinks and shortly got seated. Due to it being a party of 9 and us having been blessed to eat at fine dining resturant in many states we were aware of gratuity. My sister has worked in service many years so we are deep into tipping over 20% only the right thing to do when someone provides fine dining service, Right. The food was decent while everything else around was rushed so 2 people was not able to place order they got drinks instead. The young lady didn’t make it more of an experience that would be from an Apple Bees establishment. It was great that she brought a piece of frozen desert out for my sister not verifying if she had allergies or now. She lit the candle when she placed a Pre filled out Check on the table. We didn’t understand because never In the years of dining have I had experienced someone writing in legal line of a check to authorize a payment in their handwriting! At that very moment it dawned on me that the Waitress assumed because of the color of our skin she would not get tipped. This has me highly offended to the point I’m going to reach the stars to report this act of services. My entire family and friend attended were highly add ended and this act of racism is not acceptable and I advise every African American to rethink investing their funds into service such as this and treatment such as this. I will contacting news press in the area to investigate This because this seems to become a normal that needs to be stopped! I do not recommend this restaurant!!
Atmosphere: 2
Service: 1
This week was my birthday I wanted to celebrate so instead of going to STK or steak 48 I decided to go to Bentley‘s. Everyone said they hadn’t been there and their menu looks delicious so I made a reservation for nine. We were told the reservation would require a 20% gratuity for the party size. Which is no problem because we’ve ate at plenty of fine dining establishments. Also, I work in service, so I know how to tip. On the day of the dinner only eight people arrived, we were asked to start at the bar while we waited for our party so we ordered drinks paid for them at the bar, and then moved to our table, which was right next to the bar. We was encouraged to order quickly because the kitchen stops taking orders at 9 PM so we ordered our food. We truly enjoyed our self and had a great time eating and dining. The check was almost $800 which is about right because we had eight people two in which did not eat they only ordered drinks because they came late when we received our printed check no gratuity was added which I thought was weird because most restaurants charge gratuity for parties of six or more. We paid on one card when we received our receipt the tip and total was hand written in by someone other than the card holder. And all my years of service and of dining I have never been to a restaurant where they filled out your receipt for you. We had planned to leave 2 to 300 for the tip but we didn’t even have a space to fill it in on the receipt because the staff had done it for us. If we wanted to leave more we would have had to ask for a whole new receipt. My whole table immediately was offended. Of course we are all BLACK/ AFRICAN AMERICAN. No one had ever seen a business fill out the customers receipt tip line and total for them. Everyone felt like they did that because we are black… it was so embarrassing and really disappointing after a night of laughs and fun!!! SMH so the next day I called to inquire about why wasn’t the gratuity calculated on the printed receipt and why did they sign it on our tip line…I receive a nasty attitude from the gentleman answering the phone refusing to put management on the phone also insisting that he told me the gratuity was 20% …like we was worried about gratuity or the price. Telling me my bank will clear the transaction in a few days!!! I never asked about the cost or my bank sir. I asked if your normal procedure was to prefill your customers merchant copy receipt. He was Clueless and unapologetic about stereotyping my party. We have ate at far better places with far better , food & service sir! The gratuity or price was not a problem … the problem came in when you decided to put on the tip line what you wanted.. the server Lost out on extra money and this business made a bad impression on the people who traveled from DC & Atlanta …Needless to say I won’t be back to this Resturant and I encourage black ppl to reconsider when making your Resturant choice!
Service: 1
Very displeased in the SERVICE! The fact that there isn’t a Diversity, in staff lets me know all I need to know! The bill came, and okay add the gratuity for a party of six or more but get with the times! This place is way too fancy to write in tips, how are checks printed, but the server writes in her own tip? Someone donate this establishment with a POS system -PLEASE
Atmosphere: 5
Food: 5
Service: 1
I went here with my husband and in laws. We had previously been to this restaurant when it was Bentley's on 27 in Uptown. This location is not as cool as the 27th floor but our was still very nice and in a great little area. Our food was amazing except for my father-in-law's dish which contained the shells of the crab served with his fish. When the waiter was told, he had said he would discuss it with the manager. That is the last we heard of it. No one came over to apologize and nothing was taken off the bill. It's unfortunate that such a wonderful night and dinner is now tainted by the lack of service for a poorly made dish.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Diver Scallops
A quick visit to the bar for pre-dinner drinks in the area and we can’t wait to go back and try for dinner. Huge wine list and delicious cocktails. Bar service was great!
Atmosphere: 5
Service: 5
Everything was great. Service may have been a bit slower than usual, but not enough to complain about. The only thing I could possibly say that was negative - you gotta fix the flickering light. It was EXTREMELY ANNOYING AND DISTRACTING - and MEMORABLE!!!
If you don’t mind waiting for 2 hours for your food this is the restaurant for you. I would have given this place 1 star except for the fact that the food was decent. I am from Atlanta, and was in Charlotte to celebrate my wife’s birthday with some friends and family, the reviews on Bently’s were decent and the menu had something for everyone. Our reservations were for a party of 6 at 5:30pm, we wanted to eat before a show at the Middle C Jazz club. The hostess seated us immediately and things started out ok. Within the first 15 mins the wait staff had taken our drink, appetizers and entre orders. Drinks and appetizers came out soon after and then we waited, 6:00pm, 6:15, 6:30, 6:45, 7:00 still no food and as I looked around no one had food, not even the people who arrived before us. No communication from restaurant management or staff. Thinks happen, equipment breaks, staff calls out I understand that, however communicate with your customs just don’t leave them hanging. If it was my restaurant every table would have had a bottle of wine on it as an apology, it might have been a bottle of Beringer but it would have been something.We were about to walkout around 7:15 when our food arrives 5 correct orders 1 incorrect, my friend who also owns a restaurant asked to speak to the manager, they sent out some guy who was another waiter he was rude and talked over my friend. These people have the nerve to add a 20% gratuity to the bill when there’s a party of 6 or more and management doesn’t have the decency to come and speak with their customers. Never again will I eat at this place and if I were you, I would find a restaurant where management cares about their customers.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Bentleys is a fine dining establishment where the service, atmosphere and food are all great. It's well worth a visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Diver Scallops
The food and service were excellent. Highly recommend! Wine selection is excellent, but I felt it was a little overpriced, especially by the glass. Also, would recommend to request a table away from the windows, which are adjacent to a sidewalk, so you don't spend the meal with people you me eat as I did. Dress for dinner and make it special. It's worth it!
The Food was amazing the Owner took our order, Although it was kind of annoying with the staff and manager forcing those black things the silverware lays on into our laps and reaching over us arranging forks, spoons and knives but, it's probably just something I'm not use too cause it was our 1st time. We had 3 people helping us the women server felt unwelcoming everyone else was wonderful and towards the end she seem to get better! It was probably just a misunderstandings this is a Great place to Go!
Absolutely outstanding! Amazing food and top notch service. The staff really work together to make sure you always have exactly what you need before you know you need it! The filets are phenomenal and the wine selection was on point. The grand finale was the bananas foster, which was incredible and done with such flair! We both felt special and pampered by the experience and can't wait to come back and bring friends! Thank you so much for a wonderful dining experience!
Don't get me wrong very good dinner; however, at this price point I would have expected a level of service, menu creation, and just overall culinary experience that goes beyond what was offered.