Big Tanks Soulfull Kitchen

My daughter and I visited for the 1st time for lunch on a Friday afternoon. They were already out of Oxtails, but it was only 12:30PM. The food is cooked to order, so there was a bit of a wait. The pork chops were seasoned and fried perfectly. The collards were on the salty side and the Mac & Cheese was bland.The star of the show for me was the cornbread. It was the absolute best that I've EVER had from a Charlotte restaurant. I'd probably go back just for the cornbread and the Arnold Palmer!!

Amazing food. Meats cooked to order, family operated, clean & friendly service. Yams, mac & cheese, & collards are must try sides.

Listen, my wife and I for the first time ate at Big Tanks Soul Food Kitchen on Oct 31 2020 around 4:30pm. I ordered the wings with sweet potatoes and collards, my wife had the pork chops with Mac and cheese and cabbage. After we ate we both put our pajamas on and took a nap. People the amount of food and the quality of food is second to none. We will continue to support this establishment and recommend it to all our friends and family. Being a retired Marine, I will recommend to all my veteran friend. They will see us once a week.

I was at Concord Mills and was looking for somewhere different to eat so I found this place. I ordered the 10 piece wing meal. This was my first time here I didn't know they forgot my cornbread till I got home and looked at the to go menu and it tells you everything your supposed to get. So they lost a star for that especially when I was the only customer in the place when I got there. The wings were the star of the show they were good and a nice size I added BBQ sauce to mines. I also got the yams and the broccoli casserole which was ok. I would stop here again. Make sure you include my cornbread next time. Lol

Food was awful. Staff didn't have on masks (owners). My first order was Oxtails. After ordering a few minutes later I was informed they didn't have Oxtails. After selecting another item I was told because they didn't have Oxtails they didn't have any gravy for the rice. One of the owners (female) came out and apologized for the service I was receiving. After I took my order home the food was poorly seasoned. The name of the Business , Big Tank Soul Food meant I wanted some seasoned food. Also I made the decision when I was there this was going to be my first and last visit. I lost money because I had to go and get something to eat from somewhere else.

No oxtails on Sunday's, no ribs at all ?...I was told by the girl at the front that the menu online was incorrect, so I asked her what do you sell besides chicken?..she was unable to tell me she scrambled for a menu that she couldn't seem to find ..so we just left without anything. Word of advice get some menus, update your menu online, or better yet inform your front staff of what's on the menu

Even with bad reviews I wanted to give this place a try. I’ve been craving Mac n cheese and DIDNT want to drive far for a soul food restaurant and decided to give this place a try.I tried to order but the cashier was extremely rude to the point that I put the menu down and left. The menu online is different from the in store menu. Several things are written in and there is no indication on what has sides/what doesn’t and if something can be purchased individually. I wanted the pork chops which is listed under entree but also wanted to add bread. So I asked if I could add bread and the cashier said “it’s not a sandwich” which is why I asked if I CAN add bread to it. This was the third rude comment that was made so I decided to leave. Not a good first impression and I will not return or recommend this place to anyone. I’d 100% prefer to drive 40 minutes to La’Wans

Poor management and poor quality of food. Lots of stuff on the menu are not available. The menu is printed poorly on normal printing paper so keeping the menu up to date should be a breeze. The food is below average. Some items salty to the point it's not edible, meat was tough and dry. There are plenty of comfort food places that are cheaper and better.

I love good food and I understand things are different under Covid19. Bad service ruins the experience. It should not take 45 minutes to serve your customers. Especially when they are on their lunch break.

They were out of greens and yams. They need to perfect the Mac n cheese and use better quality ingredients. First time ever getting soul food and I did not eat the Mac and cheese nor the broccoli cheese casserole which was not good. The sides were not hot at all, it was 45 minutes to closing but still. I won't be back...but gave it a try. I did not taste care and love in preparation of food. I was also talked out of what I desired because they said it would take 20 minutes& they went on to tell me what they didn't have as opposed to what they did & I hadn't even looked at menu.

Probably the best soul food I’ve had in Charlotte! The chicken was so good nothings better than hot food togo! ?

The staff was very nonchalant about my hour and 1/2 wait for over seasoned food and a very rude staff.

I’m going one star because the cashier was pleasant. I ordered a Veggie plate with Cabbage, greens, mac and cheese and yams. Let start with the cabbage disgusting it was brown and flavor less, the greens were so salty they seemed hot, mac was ok but no seasoning and my yams were I’m going to assume we’re mashed sweet potato’s. I’m no stranger to soulful food as a daughter of parents from Alabama that can burn. This experience with Big Tank wasn’t soulful at all.

I wanted to try a new soul food experience I got up this afternoon and headed to Big tank. Website said they closed at 7. I arrived at 6:15 I was asked numerous times if I ordered already or if ordered online I said no they then shared with me that they close at 7 and don’t want to cook past 7.. huh? They repeated this twice. Also said no orders after 6:30.. but who would know that? Plus it’s 6:15. I’m still hungry! I really wanted to support and try them out but horribly saddened at the message and lack of customer service. Shouldn’t be this way. Businesses need to do better

The prices in the restaurant are more expensive than those listed online. I walked in to order some beef ribs and even though it was listed online and in store on the menu I was told they are no longer selling it. They are very expensive. Sides cost $6 and oxtail for large is $25. The feel of the restaurant is one of a fast food place so it definitely does not match the cost. Also I don't consider many of the things on the menu to be soul food like peanut butter and jelly sandwich, bologna sandwiches, wings, burgers and hot dogs. I walked out .