Bonefish Grill

A great lunch spot between Greenville SC and Raleigh. Nice atmosphere and excellent service. The fish we had was fresh.

Atmosphere: 5

Food: 3

Service: 5

We celebrated with my grandchildren for Christmas. The service was very slow, it was lunch time on Saturday. The food was tasty however the desert was unforgiving. I ordered my favorite Key Lime Cake to go. The icing was loose which was a indication it wasn't fresh. I allowed for it to become room temperature and it was crumbly and dry. I have never experienced that type of issue. I have ordered this numerous times. Very disappointed.

Atmosphere: 4

Food: 1

Service: 3

Loved it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bang Bang Shrimp Appetizer

After revisiting the restaurant I found the SHRIMP 🦐 outstanding everything was as advertised this trip

Atmosphere: 4

Food: 5

Service: 5

The customer service was great as well as the food! The servers were great and attentive! Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

I loveeeeeee Andrew and his staff my bestie and I come here for our date night. We don’t go to any other locations but Pineville. I always feel welcomed and honored to be here, the food is tip top tier , Bianca (the chief ) on the paring dinners nights is just supercalifragilisticexpialidocious!! Give em all a raise!

Atmosphere: 5

Food: 5

Service: 5

I enjoyed my meal on Veterans Day!
I have not been in years but I will be going back soon.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bang Bang Shrimp Appetizer, Fish

This is absolutely disgusting. Ordered tuna sashimi and brussel sprouts, brussel sprouts are burned into mush but the tuna sashimi has literal gray slime growing on it. I order the same thing often from different bonefish locations and this is the first time I have seen something like this. I’ve submitted the safety issue to Uber Eats with photos, they told me I could not get a refund. I am blown away by how bad the quality of this is. Absolutely disgusting if anyone from bonefish sees this and wants to reach out to me feel free, but I am just appalled. I don’t think I’ve ever had food that was this messed up in terms of safety from a restaurant.

Food: 1

Took.a friend there for her bday. I had the salmon with lemon butter and capers. Two words..... THE BEST!!!!!!!!!! I think our servers name is Austin. He was wonderful too. I definitely recommend

Atmosphere: 5

Food: 5

Service: 5

Always great. Period.

Atmosphere: 5

Food: 5

Service: 5

First time back here in about 10 years, and it's not been for the better. Shrimp was undercooked, fish was overcooked, and a super small portion of garlic mashed potatoes. It did have Bookers Bourbon, so that was a great way to get over it.

Atmosphere: 4

Food: 3

Service: 5

I arrived on October 11th at 5:42 and was seated immediately. It was before the dinner rush and not full at all. There were a lot of staff members standing around. However, after waiting over 15 minutes we still had not been acknowledged. No one came to take our drinks or our order. A couple arrived after us and was seated in the booth behind us. They were served immediately. We left after 20 minutes. I told the hostess why we were leaving and she offered to get the manager, but we were hungry and didn't want to wait. This was my first time trying this chain and I definitely won't return. This poor service was completely unacceptable.

Service: 1

Let me just tell you. We just had the best brunch. FABULOUS cocktails. Delicious bites and truly phenomenal service. Big thanks to Andrew Troppoli.

Atmosphere: 5

Food: 5

Service: 5

Amazing brunch event. 4 cocktails 4 plates. Everything was delicious. Andrew was a great host.

Atmosphere: 5

Food: 5

Service: 5

So disappointed in how my lunch ended. I ordered the Imperial Cod lunch special. The bartender, Alisa, was attentive overall and everything came out with no issues. The food was excellent! My problem was the cost when I received my check and the way Andrew, the managing partner, handled my concern. My meal came with two sides, I requested Roasted Potatoes and Brussel Sprouts. Alisa notified me that those were premium sides and there would be an up-charge. I told her that was okay… now usually when I eat out, an up-charge is the difference between the cost of a regular side and the premium side.. usually a few cents or a dollar or $2 more AT MOST. However, Bone Fish Premium side upgrade is an additional $3.90 PER SIDE so $7.80 additional on top of the cost of the entree. Now, I take responsibility because I didn’t ask how much the up-charge was, nor did Alisa provide that information, but I was completely caught off-guard when I seen an additional $7.80 on my check. Keep in mind, regular sides are like mashed potatoes, broccoli, etc.. and I upgraded to roasted potatoes and Brussels sprouts.. nothing fancy! I politely asked Alisa about the charge and she stated that’s how their system works but offered to have the manager come over. When Andrew came over, I acknowledged that Alisa notified me of the up-charge, but not the price and I took accountability that I did not ask either. However, Andrew used this situation as a “teaching” moment and a time to be-little me rather than find a resolution. After going back and forth in discussion while in front of other dining guest for almost 10 minutes, I couldn’t believe that as the guest, I had to tell Andrew that I was no longer going to continue the conversation over something so simple and requested to check out, and pay the up-charges, so I can go. He then says, “well I was going to take care of one of the $3.90 charges for you”… I guess it was more important for Andrew to assert his power and privilege in this situation rather than resolve the problem immediately. And despite being offended by Andrew’s nice-nasty comments and him constantly over-talking me, I remained as professional as possible. I gave 2 stars because of the food.. otherwise, I won’t be returning to this location.

Atmosphere: 4

Food: 5

Service: 1