This is the second order I have had from this cava location that had multiple missing items. I called the store and reached a manager (a hispanic woman), I tried to explain what went on with my order and what was missing but the manager was instead dismissive of what I was saying and was not very helpful at all. Instead I felt even worse than when I called. I told her I just received the order and she said the order was placed two hours ago. I asked her if the order was placed at 4:47 how can you expect a delivery at the same time. I told her that I received the order at 6:13 and called 6:25pm. I have attached the receipt of when my order was ordered and when it was delivered. Then she tried to blame it on the driver eventhough the bag was sealed. I’m incredibly upset with this interaction and this is the worst customer service I’ve ever had in my entire life. I ‘m also incredibly upset and frustrated in regards to my order being incorrect and my items being missing.
Atmosphere: 1
Food: 2
Service: 1
Beauty Overload
I ordered my food online. What exactly how I wanted it the order was completely messed up from the beginning to the end. Talk to the manager. He keeps telling me. I gotta just pay for another dipping sauce I already paid $60 through the app. It’s ridiculous. Every time I come to this location is always something.
Adjhani Benbow
Nijay really knows the meaning of hospitality! Great service! Superb food as always.
Christine Matthews
That's spicy lamb & the new Sharma chicken is 10/ 10 thats sweet tea & pineapple mint lemonade is 100/100
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Lamb Meatballs
Anthony V. Tuppins II
Great place to eat always fresh food the team, Mia, Charles, and Gina did an amazing job very sweet people
Atmosphere: 5
Food: 5
Service: 5
J. Kershaw
Nijay was absolutely amazing wonderful service💯
Atmosphere: 5
Food: 5
Service: 5
Reginald Wright'
Nijay the manager is really nice and friendly and a good worker
Atmosphere: 5
Food: 5
Service: 5
Tamia Mcphatter
Nijay is great!
Atmosphere: 5
Food: 5
Service: 5
DeVaris Locket
Nijay is the other respectful young man and he is very patient l.
Atmosphere: 5
Food: 5
Service: 5
Jah Mari
Nijay one of the mangers , he is great very patient and helpful ,definitely will be coming back thanks.
Came in on Saturday and the line was long honestly . I got my food and received amazing service from Nijay and the younger man Dallas .i had no issues with the line it’s when I went to eat my food . I sat by the window booth in the corner I seen the manager his name being Jaylen wipping the lobby lights in the middle of there rush! And as I walked away to get something to drink he stood on the table in front of my food and started to clean the lights spraying blue liquid spray over my food. I asked him to move and he didn’t . So I walked away and went to the other younger man on the line Dallas . I told him what happened and he said he was sorry and go to the manger on cash Nijay being at the time . I told him what happened and Nijay stopped what he was doing and said he was sorry about that and made by bowl over and gave me free pita chips . I appreciate Nijay for helping during this time as I was frustrated . I feel like that manager spraying over food should learn about safety violations and how bad that is . And when I told him what he was doing was wrong he seemed to not care . On top of that when yk there’s a rush you shouldn’t leave two people on the line to struggle ! Go help them instead of spraying over peoples food . The only reason I have this review 3 stars and it one was because of Nijay’s amazing service and dedication to helping me through the line . Thanks again . !
This is the second order I have had from this cava location that had multiple missing items. I called the store and reached a manager (a hispanic woman), I tried to explain what went on with my order and what was missing but the manager was instead dismissive of what I was saying and was not very helpful at all. Instead I felt even worse than when I called. I told her I just received the order and she said the order was placed two hours ago. I asked her if the order was placed at 4:47 how can you expect a delivery at the same time. I told her that I received the order at 6:13 and called 6:25pm. I have attached the receipt of when my order was ordered and when it was delivered. Then she tried to blame it on the driver eventhough the bag was sealed. I’m incredibly upset with this interaction and this is the worst customer service I’ve ever had in my entire life. I ‘m also incredibly upset and frustrated in regards to my order being incorrect and my items being missing.
Atmosphere: 1
Food: 2
Service: 1
I ordered my food online. What exactly how I wanted it the order was completely messed up from the beginning to the end. Talk to the manager. He keeps telling me. I gotta just pay for another dipping sauce I already paid $60 through the app. It’s ridiculous. Every time I come to this location is always something.
Nijay really knows the meaning of hospitality! Great service! Superb food as always.
That's spicy lamb & the new Sharma chicken is 10/ 10 thats sweet tea & pineapple mint lemonade is 100/100
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Lamb Meatballs
Great place to eat always fresh food the team, Mia, Charles, and Gina did an amazing job very sweet people
Atmosphere: 5
Food: 5
Service: 5
Nijay was absolutely amazing wonderful service💯
Atmosphere: 5
Food: 5
Service: 5
Nijay the manager is really nice and friendly and a good worker
Atmosphere: 5
Food: 5
Service: 5
Nijay is great!
Atmosphere: 5
Food: 5
Service: 5
Nijay is the other respectful young man and he is very patient l.
Atmosphere: 5
Food: 5
Service: 5
Nijay one of the mangers , he is great very patient and helpful ,definitely will be coming back thanks.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice employees
Food: 4
Service: 5
We love cava!
Atmosphere: 5
Food: 5
Service: 5
So good and amazing service!
Atmosphere: 5
Food: 5
Service: 5
Kay is great!
Came in on Saturday and the line was long honestly . I got my food and received amazing service from Nijay and the younger man Dallas .i had no issues with the line it’s when I went to eat my food . I sat by the window booth in the corner I seen the manager his name being Jaylen wipping the lobby lights in the middle of there rush! And as I walked away to get something to drink he stood on the table in front of my food and started to clean the lights spraying blue liquid spray over my food. I asked him to move and he didn’t . So I walked away and went to the other younger man on the line Dallas . I told him what happened and he said he was sorry and go to the manger on cash Nijay being at the time . I told him what happened and Nijay stopped what he was doing and said he was sorry about that and made by bowl over and gave me free pita chips . I appreciate Nijay for helping during this time as I was frustrated . I feel like that manager spraying over food should learn about safety violations and how bad that is . And when I told him what he was doing was wrong he seemed to not care . On top of that when yk there’s a rush you shouldn’t leave two people on the line to struggle ! Go help them instead of spraying over peoples food . The only reason I have this review 3 stars and it one was because of Nijay’s amazing service and dedication to helping me through the line . Thanks again . !
Atmosphere: 1
Food: 1
Service: 4
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