My sandwich was cold. This was the 1st location I've ever been at that served cold food.
Atmosphere: 5
Food: 3
Service: 5
Tina McCrary
This Chick-fil-A was the fastest one I have ever been too. Very friendly staff and prompt service. The atmosphere was very welcoming. I'm just .ighr make it a habit of going here every week just for my spicy chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
emma honeycutt
very very good customer service and fresh food
Atmosphere: 5
Food: 5
Service: 5
A. J.
Update: August 28, 2025
Thank YOU Jada (team lead who took my payment and gave my food at the window).
Jada, I was in a bad mood this morning and I have to say you were AWESOME. You asked me how my day was going and had such a sweet attitude. Other employees at your location can learn from YOUR graceful and elegant behavior.
Please tell Jada (younger female) congratulations if you see her while at Rivergate Chick Fil A!!
Thank you Ethan (team lead) for your outstanding and excellent help today. I had a very bad experience that was NOT resolved. However, Ethan did his best to assist. Ethan, you put a smile on my face despite a very bad experience with this Chick Fil A today. I will NOT be returning to this Chick Fil A……ever again!! There is ALWAYS a problem and bad attitudes from the workers….. ugghhh!!! Thank you again Ethan for doing the best you could.
Atmosphere: 5
Food: 1
Service: 1
Megan Webb
The worst drive thru ever!!!! So slow
Atmosphere: 5
Food: 5
Service: 2
Glen Warren
Wasnt the best experience....had a really long wait and my order was incorrect. I was in the dining room so I noticed and pointed out the mistake and it was quickly and politely corrected. Food was tasty and the resturant was clean.
Atmosphere: 5
Food: 5
Service: 4
London McNeil
I had ordered just before I had got there and waited for about 3 cars in front of me to pull around. My friend who ordered after me had already got her food and I was still waiting for mine. They didn’t even acknowledge us for a good 10 minutes around that time I got my soup which was cold. And they forgot my drink so I had to wait even longer for that and it wasn’t even what I asked for. Worst chick fil an experience ever!!!! Not satisfied at all!
Atmosphere: 1
Food: 1
Service: 1
Maria Love
I always get the hot frys, the food is great.
Atmosphere: 5
Food: 5
Service: 5
Lajoyce Hampton (LJ Hamp)
I usually have pretty good service at my local Chick-fil-A (store 14111) but the last two days my orders were incorrect. Yesterday I ordered a pineapple dragon fruit sweet tea and received a regular sun joy. This morning I wanted to take advantage of my rewards to receive a free chicken biscuit but I didn't want the bread. I asked can I get them separately. The person taking my order said yes. I also ordered a side of bacon and side of eggs. The eggs were not in my bag so I had to go inside. I addressed the eggs not being in my bag as well as the sandwich not being separated. The lady took my sandwich and told the cook to put the chicken in a bowl. I was ok until I saw bread still on it. I didn't want the bread because I don't eat it. Very disappointed.
Atmosphere: 5
Food: 3
Service: 3
K
One of the teenage cashiers overcharges people so he can pocket the money.
Went thru the drive thru on a Saturday night at 9:30 and ordered 2 salads and some chicken strips. When I got home there was no salad dressings, no salad toppings, no dipping sauces (they were on the reciept ) and no forks. As you pay a premium for this fast food attention to detail should be there.
Atmosphere: 3
Food: 3
Service: 1
Oliver Smalls
My visit a few days ago was excellent! The restaurant was spotless, my order came out quickly, and the staff was very welcoming. A team member named Rayeef went above and beyond to help me. The young man greeted me with a smile, answered my questions, and even checked to make sure I was happy with everything. That kind of service makes all the difference. I will be coming back.
Atmosphere: 5
Food: 5
Service: 5
tyler potts
Second tike as I’ve been here in the recent months and my food is not what I got everyone, not sure what’s going on, unfortunate!!
Food: 4
Service: 4
Jana Sanders
Owner needs to sell. It just doesn’t live up to Chick Fil A’s standards.
Lopi
“White folks everywhere” is what was just said by an employee walking past me handing out food, if the roles were reversed it wouldn’t be just a one star google review it would be a call to corporate. Hire better people.
My sandwich was cold. This was the 1st location I've ever been at that served cold food.
Atmosphere: 5
Food: 3
Service: 5
This Chick-fil-A was the fastest one I have ever been too. Very friendly staff and prompt service. The atmosphere was very welcoming. I'm just .ighr make it a habit of going here every week just for my spicy chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
very very good customer service and fresh food
Atmosphere: 5
Food: 5
Service: 5
Update: August 28, 2025
Thank YOU Jada (team lead who took my payment and gave my food at the window).
Jada, I was in a bad mood this morning and I have to say you were AWESOME. You asked me how my day was going and had such a sweet attitude. Other employees at your location can learn from YOUR graceful and elegant behavior.
Please tell Jada (younger female) congratulations if you see her while at Rivergate Chick Fil A!!
Thank you Ethan (team lead) for your outstanding and excellent help today. I had a very bad experience that was NOT resolved. However, Ethan did his best to assist. Ethan, you put a smile on my face despite a very bad experience with this Chick Fil A today.
I will NOT be returning to this Chick Fil A……ever again!! There is ALWAYS a problem and bad attitudes from the workers….. ugghhh!!!
Thank you again Ethan for doing the best you could.
Atmosphere: 5
Food: 1
Service: 1
The worst drive thru ever!!!! So slow
Atmosphere: 5
Food: 5
Service: 2
Wasnt the best experience....had a really long wait and my order was incorrect. I was in the dining room so I noticed and pointed out the mistake and it was quickly and politely corrected. Food was tasty and the resturant was clean.
Atmosphere: 5
Food: 5
Service: 4
I had ordered just before I had got there and waited for about 3 cars in front of me to pull around. My friend who ordered after me had already got her food and I was still waiting for mine. They didn’t even acknowledge us for a good 10 minutes around that time I got my soup which was cold. And they forgot my drink so I had to wait even longer for that and it wasn’t even what I asked for. Worst chick fil an experience ever!!!! Not satisfied at all!
Atmosphere: 1
Food: 1
Service: 1
I always get the hot frys, the food is great.
Atmosphere: 5
Food: 5
Service: 5
I usually have pretty good service at my local Chick-fil-A (store 14111) but the last two days my orders were incorrect. Yesterday I ordered a pineapple dragon fruit sweet tea and received a regular sun joy. This morning I wanted to take advantage of my rewards to receive a free chicken biscuit but I didn't want the bread. I asked can I get them separately. The person taking my order said yes. I also ordered a side of bacon and side of eggs. The eggs were not in my bag so I had to go inside. I addressed the eggs not being in my bag as well as the sandwich not being separated. The lady took my sandwich and told the cook to put the chicken in a bowl. I was ok until I saw bread still on it. I didn't want the bread because I don't eat it. Very disappointed.
Atmosphere: 5
Food: 3
Service: 3
One of the teenage cashiers overcharges people so he can pocket the money.
Restaurantji Recommends
Went thru the drive thru on a Saturday night at 9:30 and ordered 2 salads and some chicken strips. When I got home there was no salad dressings, no salad toppings, no dipping sauces (they were on the reciept ) and no forks. As you pay a premium for this fast food attention to detail should be there.
Atmosphere: 3
Food: 3
Service: 1
My visit a few days ago was excellent! The restaurant was spotless, my order came out quickly, and the staff was very welcoming. A team member named Rayeef went above and beyond to help me. The young man greeted me with a smile, answered my questions, and even checked to make sure I was happy with everything. That kind of service makes all the difference. I will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Second tike as I’ve been here in the recent months and my food is not what I got everyone, not sure what’s going on, unfortunate!!
Food: 4
Service: 4
Owner needs to sell. It just doesn’t live up to Chick Fil A’s standards.
“White folks everywhere” is what was just said by an employee walking past me handing out food, if the roles were reversed it wouldn’t be just a one star google review it would be a call to corporate. Hire better people.
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