So apparently they ran out of cheese and therefore can't make anything that requires shredded cheese like the quesadillas I wanted or the fajitas that my brother-in-law ordered š¤¦āāļøsmdh...how do you run out of cheese at a place like this?? I'll update at the end how the food was.
Atmosphere: 4
Food: 2
Service: 3
Jewel Thompson
It was not great food wasn't out in a timely matter and the service sucks
Atmosphere: 5
Food: 1
Service: 1
Reema Totlani
Who gets cut off from chillis? Applebees would never. Went to Chiliās for a late night dinner and some drinks after a really bad day- wouldnāt suggest that. Jeremiah will make sure you donāt get more than 2 drinks and not bring your last round. Heāll even take his time bringing you boxes. The food is overrated and not worth the price. Would not suggest this place ever
Atmosphere: 1
Food: 2
Service: 1
B T
Cancelled my order after an hour and a half of waiting because they got "busy" and decided to stopped taking orders on Uber Eats. Waste of time, took my business else where.
Joshua Sweeney
Save your money, horrible customer service, food was mediocre but made me sick. Go to a different Chilis, this one is not a good experience.
Atmosphere: 1
Food: 2
Service: 1
The Dude
Food was blah most of the food was cold or unappetizing the chicken was good but thats about it the tortillas were definitely not fresh already started to get crispy around the edges the carry out person was professional but not super cheery or warm but that could just be cause she was tired but who knows im more concerned with the disappointing food oh got the chicken fajitas
Atmosphere: 3
Food: 1
Service: 3
Jade
I decided to go to Chilis since Iām staying in the hotel next door. First night I went and got seated immediately but no one came to give me silverware or drinks for about 20 mins. A gentleman saw me sitting alone and came and asked me if I had been helped and I told him no. He expressed genuine concern and apologized, comped a portion of my meal/drinks and I left him a great tip for his service. Unfortunately I didnāt get his name but he was an amazing employee. Tonight I decided to DoorDash my order because itās gotten a little late BUT I received my order with no fries and the wrong tenders. I called the restaurant just to be told YES they did forget my fries and they asked if I could come and get them š. I walked over to the restaurant, about a 5-10 min walk, and they gave me fries and the right tenders. My issue is with the management AND the hostess up front. She was the host both night and while customers are needing attention, sheās in the far right corner of the restaurant eating food and chatting with her associates who obviously are young and could use her guidance that she isnāt giving. This is not the time nor the place but I wouldnāt even give 2 FISH KNUCKLES about that if my food wouldāve been correct. As far as the management, please do better, this is all I can ask of you. Please people do better. WE are already the butt of continuous jokes and youāre feeding right into the insanity. Please, please.. do betterā¦. For US!
Ugh, unfortunately I am disappointed but I am willing to come back for the sake of my dine in experience with the server I had.
For context.. I got the egg rolls and trio fajita the first night and honey chipotle tenders and double fries second night.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Sides, Fajita Trio
Brittney Dawson
The steak was cooked and seasoned perfectly(a very fatty cut but thatās of no consequence to the cook), which is all the managers seemed to care about. My asparagus came out burnt and my rice was cold and crunchy. When the manager came and I told him of the issues, he admitted that he had received several complaints of the asparagus and the rice. I asked for macaroni and cheese instead, and when the manager brought it to me, he said that he didnāt know why the portion was so small, but I never even mentioned it so he knew that it was not right. He could have comped a portion of the meal but he didnāt. I paid full price.. very dissatisfied with my $46 spent in their establishment. Darren the server on the other hand was lovely.
Atmosphere: 2
Food: 1
Service: 3
Clay Mason
Food was okay, suspect it would be a touch better if the service was better. Everyone super nice but absolutely no sense of urgency in this QSR. My server never brought me anything I ordered beside a drink, the kitchen had to bring it out themselves.
If you order take out dont sit and wait on the text to let you know it's ready. They'll leave it sitting on the counter . Been waiting for someone to give me my order for 10 min .20 min after it was supposed to be done
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Fried Mozzarella - Shareable
Jared Ingram
After visiting several Chilis in the area I may have found the last competent franchise in Charlotte. It felt good to finally be greeted and sat in a reasonable time. The waitress was kind and did overall a great job. So you donāt waste money on it please DO NOT get the espresso martini. It was an unpleasant mixture of crude oil and cat pee. Save ya dollars and get the skinny marg. As far as the food went it definitely beat my expectations. Steak was good and everything tasted fresh! I did ask for corn tortillas and got flour which since Iām gluten free did upset me but I didnāt need the extra calories anyways.
Atmosphere: 4
Food: 4
Service: 4
Ally F
Really poor service, they never refilled our drinks and we waited over 45 minutes for our food. The meal was mid, and I had to bring it home and reheat it and add lots of sauce to make it taste better.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Steak and Mashed Potatoes with Broccoli
Adam M.
I've been to this place about 5-6 times, and tonight was the last! There is always a very extended wait whenever there are hardly no customers in the building, no matter if you come early, mid or late.
Tonight, I came in at 7:10PM, and I was really looking forward to having dinner here after work. The host sat me at a high-top in the bar with the menu, and I waited around at the table for 10 minutes before getting up and leaving.
No one spoke, no one said "we'll be right with you," and all of the staff were just doing their own little thing. The bartender looked like she was fixing one beverage, there was a lady with keys on her hip cleaning off a table, and another one just standing beside the kiosk right at the kitchen entry.
Avoid this location if you don't want any attitudes or problems. Nothing but divas and high-school drop-outs here. Go to the one in Northlake! Much better!!
Atmosphere: 1
Food: 1
Service: 1
Tiya McD
The food was good as always, the service was ok (maybe busy for lunch or maybe she was new), and the atmosphere well it was ok except for the lady that kept on staring at us while we ate. Cheers! Hope you enjoyed the view.
So apparently they ran out of cheese and therefore can't make anything that requires shredded cheese like the quesadillas I wanted or the fajitas that my brother-in-law ordered š¤¦āāļøsmdh...how do you run out of cheese at a place like this?? I'll update at the end how the food was.
Atmosphere: 4
Food: 2
Service: 3
It was not great food wasn't out in a timely matter and the service sucks
Atmosphere: 5
Food: 1
Service: 1
Who gets cut off from chillis? Applebees would never. Went to Chiliās for a late night dinner and some drinks after a really bad day- wouldnāt suggest that. Jeremiah will make sure you donāt get more than 2 drinks and not bring your last round. Heāll even take his time bringing you boxes. The food is overrated and not worth the price. Would not suggest this place ever
Atmosphere: 1
Food: 2
Service: 1
Cancelled my order after an hour and a half of waiting because they got "busy" and decided to stopped taking orders on Uber Eats. Waste of time, took my business else where.
Save your money, horrible customer service, food was mediocre but made me sick. Go to a different Chilis, this one is not a good experience.
Atmosphere: 1
Food: 2
Service: 1
Food was blah most of the food was cold or unappetizing the chicken was good but thats about it the tortillas were definitely not fresh already started to get crispy around the edges the carry out person was professional but not super cheery or warm but that could just be cause she was tired but who knows im more concerned with the disappointing food oh got the chicken fajitas
Atmosphere: 3
Food: 1
Service: 3
I decided to go to Chilis since Iām staying in the hotel next door. First night I went and got seated immediately but no one came to give me silverware or drinks for about 20 mins. A gentleman saw me sitting alone and came and asked me if I had been helped and I told him no. He expressed genuine concern and apologized, comped a portion of my meal/drinks and I left him a great tip for his service. Unfortunately I didnāt get his name but he was an amazing employee. Tonight I decided to DoorDash my order because itās gotten a little late BUT I received my order with no fries and the wrong tenders. I called the restaurant just to be told YES they did forget my fries and they asked if I could come and get them š. I walked over to the restaurant, about a 5-10 min walk, and they gave me fries and the right tenders. My issue is with the management AND the hostess up front. She was the host both night and while customers are needing attention, sheās in the far right corner of the restaurant eating food and chatting with her associates who obviously are young and could use her guidance that she isnāt giving. This is not the time nor the place but I wouldnāt even give 2 FISH KNUCKLES about that if my food wouldāve been correct. As far as the management, please do better, this is all I can ask of you. Please people do better. WE are already the butt of continuous jokes and youāre feeding right into the insanity. Please, please.. do betterā¦. For US!
Ugh, unfortunately I am disappointed but I am willing to come back for the sake of my dine in experience with the server I had.
For context.. I got the egg rolls and trio fajita the first night and honey chipotle tenders and double fries second night.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Sides, Fajita Trio
The steak was cooked and seasoned perfectly(a very fatty cut but thatās of no consequence to the cook), which is all the managers seemed to care about. My asparagus came out burnt and my rice was cold and crunchy. When the manager came and I told him of the issues, he admitted that he had received several complaints of the asparagus and the rice. I asked for macaroni and cheese instead, and when the manager brought it to me, he said that he didnāt know why the portion was so small, but I never even mentioned it so he knew that it was not right. He could have comped a portion of the meal but he didnāt. I paid full price.. very dissatisfied with my $46 spent in their establishment. Darren the server on the other hand was lovely.
Atmosphere: 2
Food: 1
Service: 3
Food was okay, suspect it would be a touch better if the service was better. Everyone super nice but absolutely no sense of urgency in this QSR. My server never brought me anything I ordered beside a drink, the kitchen had to bring it out themselves.
Don't tolerate mediocrity from your servers.
Service depends on the day and whoās working
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
If you order take out dont sit and wait on the text to let you know it's ready. They'll leave it sitting on the counter . Been waiting for someone to give me my order for 10 min .20 min after it was supposed to be done
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Fried Mozzarella - Shareable
After visiting several Chilis in the area I may have found the last competent franchise in Charlotte. It felt good to finally be greeted and sat in a reasonable time. The waitress was kind and did overall a great job. So you donāt waste money on it please DO NOT get the espresso martini. It was an unpleasant mixture of crude oil and cat pee. Save ya dollars and get the skinny marg. As far as the food went it definitely beat my expectations. Steak was good and everything tasted fresh! I did ask for corn tortillas and got flour which since Iām gluten free did upset me but I didnāt need the extra calories anyways.
Atmosphere: 4
Food: 4
Service: 4
Really poor service, they never refilled our drinks and we waited over 45 minutes for our food. The meal was mid, and I had to bring it home and reheat it and add lots of sauce to make it taste better.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Steak and Mashed Potatoes with Broccoli
I've been to this place about 5-6 times, and tonight was the last! There is always a very extended wait whenever there are hardly no customers in the building, no matter if you come early, mid or late.
Tonight, I came in at 7:10PM, and I was really looking forward to having dinner here after work. The host sat me at a high-top in the bar with the menu, and I waited around at the table for 10 minutes before getting up and leaving.
No one spoke, no one said "we'll be right with you," and all of the staff were just doing their own little thing. The bartender looked like she was fixing one beverage, there was a lady with keys on her hip cleaning off a table, and another one just standing beside the kiosk right at the kitchen entry.
Avoid this location if you don't want any attitudes or problems. Nothing but divas and high-school drop-outs here. Go to the one in Northlake! Much better!!
Atmosphere: 1
Food: 1
Service: 1
The food was good as always, the service was ok (maybe busy for lunch or maybe she was new), and the atmosphere well it was ok except for the lady that kept on staring at us while we ate. Cheers! Hope you enjoyed the view.
Atmosphere: 4
Food: 4
Service: 4
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