Party of two. The host was quick and friendly. It did not take long to get seated and we were informed our server would be here to greet us and get us drinks. After about 5-10 mins of looking over the menu while we waited to be greeted a family of four was seated in the booth next to us. They were immediately greeted and had their drink order taken. We thought maybe she will turn around and ask us for our drinks too. Unfortunately that didn't happen. Instead the server went to get their drinks, after two minutes they received their drinks and were getting their order taken. The restaurant at the time wasn't even busy. We decided to just leave at that rate and go down the street instead where Applebee's had faster and friendlier service. I don't recommend this Chili's, the one located in Monroe is way better.
Atmosphere: 1
Food: 1
Service: 1
Jesse MG
No service sat 10 min another group sat and they got service after us
Linda Gray
Walked into Chili’s at 9:30pm and was rudely told they were closed, even though it says online they close at 11. Confused.
Atmosphere: 1
Service: 1
Swish Reese
For the most part really good consistent food, I always order triple dippers to go. Outside of them giving me the wrong dipping sauces at times, my order has always been correct, sometimes there's a younger male doing the to go orders and he's hardly ever around, usually another employee has to go get him to let him know there's someone in line, he's on his phone a lot and sometimes my order is ready but he never look, just staying on his phone, but the other service people I had experience with are really good
Atmosphere: 4
Food: 4
Service: 3
Jan Rosen
Had dinner tonight (Nov. 20, 2025) at the Sardis Road North (Charlotte, NC) location. WOW!! Excellent from the moment we entered the restaurant to the moment we left. Pleasant hostess and a nice two top for my sister and myself. We were promptly addressed by our waitress, Sasha, and her trainee, Charlie. They were perfectly paired and so happy and amenable. We actually felt like they were thrilled to see us! We each ordered the special. Sister ordered potato soup, a giant Spicy Crispy sandwich, fries & a fountain drink for $10.99. I had the $12.99 special and had the Old Timer Burger w/fries and a starter of chips & salsa and a drink. Huge portions. Absolutely delicious!! We can’t wait to go back!!
Atmosphere: 5
Food: 5
Service: 5
Angel Garcia
Hostess was rude and ignorant had to leave she ruin the mood to eat.
Service: 1
Robert Richardson
I will NEVER eat at Chili's again.
I purchased a burger meal on my way home for lunch. The burger had too much yellow mustard on it.
The worst part of my meal was that the chips were so salty until I was not able to eat them. They were horrible! I didn't eat the chips and had planned on returning them. I went to the bar and asked for the manager. The manager, Shania was doing something at the register. It took her 6-8 minutes before she finally showed up. She never acknowledged me. Shania came in my direction she was reading something on her cellular phone. She turned her back to me and continued to page through her cell phone while having a conversation with another employee.
She never greeted me. She asked what she could do for me. I told her about the chips, and she told me that Chili's policy didn't allow returns on food after the next day. Needless to say, the conversation went downhill very, very quickly.
I called back to find out that Chrissy was the Manager. She told me the same thing.
She explained food items had to be accounted for and that she would take a loss if she returned the salty chips. At that point I hung up.
I was a manager at the Chili's at the airport many years ago. I had never heard the policy about food being retuned.
The restaurant was almost empty on the Friday I went there for lunch. It looked like it wasn't clean either. I could tell there was something wrong. If Chrissy and Shania are managers, then I can see why it was NOT up to standard. No one in the kitchen had hair nets on.... There's no telling what the Sanitation score is????
I will never eat there again!
Corporate office complaints about Chili's often relate to poor management, inconsistent service, and issues with corporate support for employees and customers. Common themes in customer complaints include incorrect or cold food, long wait times for to-go orders, and rude or unresponsive staff, including managers. Employee complaints frequently mention poor management, lack of communication, favoritism, inconsistent schedules, and insufficient training. Customer complaints Order issues: Customers frequently report missing items, cold food, and incorrect orders for both dine-in and to-go. Inconsistent service: Long wait times for food and curbside pickup are common complaints, along with unhelpful or rude staff and managers. Lack of resolution: Some customers report managers being unhelpful in resolving issues, and one review mentioned being hung up on by a manager when trying to get contact information. Employee complaints Poor management: Reviews frequently cite poor management as a major issue, leading to disorganization, favoritism, and a lack of support. Lack of communication: Employees report a lack of communication between management and staff. Unfair scheduling and treatment: Complaints include managers not listening to availability, arbitrary schedule changes, and unfair termination. Inadequate training: Some employees feel the training process is insufficient and does not adequately prepare them for their roles. How to contact the corporate office Online contact form: Chili's offers a way to submit feedback through a form on its website, which is directed to the Guest Engagement Team. Better Business Bureau (BBB): The BBB handles complaints against Brinker International, the parent company of Chili's, which may involve the corporate office. Customer review sites: Customers and employees can also post reviews and complaints on sites like Yelp, Glassdoor, and Indeed, which may be seen by the corporate office.
Atmosphere: 1
Food: 1
Service: 1
Gabriel Vilchez Mauricio
I arrived at 1pm just for lunch, but no one ever came to give me a table, wait 20 min without being attended by anyone at the restaurant.
Atmosphere: 1
Service: 1
Fatima Fattaah
Great service. Tev is a server here and he is the BEST! He goes above and beyond and he's such a cool person 5/5 Stars.
Atmosphere: 5
Food: 5
Service: 5
MicroBeerReviews (MicroBeerReviews)
This Chilis is SLOW. If you are in a hurry or want your food in a timely manner, do not recommend. Food quality was fine.
Chicken sandwich was delicious! They forgot the plastic ware so have to something here at the hotel.
Atmosphere: 5
Food: 5
Service: 5
Merrenda Dean
Ordered a schedule delivery in which seafood arrived code and was missing several items
Food: 3
Service: 3
Tye Barr
Very poor service. I Ordered an appetizer and it didn’t come out til after our food which took an hour to come out and the restaurant wasn’t packed. I ordered the sizzling fajitas and they bought my food out without it sizzling like it was on a regular plate. So unsatisfied with my service Saturday night. Wasted $89 on food!!! I wouldn’t suggest NOONE TO pick this location!!
Party of two. The host was quick and friendly. It did not take long to get seated and we were informed our server would be here to greet us and get us drinks. After about 5-10 mins of looking over the menu while we waited to be greeted a family of four was seated in the booth next to us. They were immediately greeted and had their drink order taken. We thought maybe she will turn around and ask us for our drinks too. Unfortunately that didn't happen. Instead the server went to get their drinks, after two minutes they received their drinks and were getting their order taken. The restaurant at the time wasn't even busy. We decided to just leave at that rate and go down the street instead where Applebee's had faster and friendlier service. I don't recommend this Chili's, the one located in Monroe is way better.
Atmosphere: 1
Food: 1
Service: 1
No service sat 10 min another group sat and they got service after us
Walked into Chili’s at 9:30pm and was rudely told they were closed, even though it says online they close at 11. Confused.
Atmosphere: 1
Service: 1
For the most part really good consistent food, I always order triple dippers to go. Outside of them giving me the wrong dipping sauces at times, my order has always been correct, sometimes there's a younger male doing the to go orders and he's hardly ever around, usually another employee has to go get him to let him know there's someone in line, he's on his phone a lot and sometimes my order is ready but he never look, just staying on his phone, but the other service people I had experience with are really good
Atmosphere: 4
Food: 4
Service: 3
Had dinner tonight (Nov. 20, 2025) at the Sardis Road North (Charlotte, NC) location. WOW!! Excellent from the moment we entered the restaurant to the moment we left. Pleasant hostess and a nice two top for my sister and myself. We were promptly addressed by our waitress, Sasha, and her trainee, Charlie. They were perfectly paired and so happy and amenable. We actually felt like they were thrilled to see us! We each ordered the special. Sister ordered potato soup, a giant Spicy Crispy sandwich, fries & a fountain drink for $10.99. I had the $12.99 special and had the Old Timer Burger w/fries and a starter of chips & salsa and a drink. Huge portions. Absolutely delicious!! We can’t wait to go back!!
Atmosphere: 5
Food: 5
Service: 5
Hostess was rude and ignorant had to leave she ruin the mood to eat.
Service: 1
I will NEVER eat at Chili's again.
I purchased a burger meal on my way home for lunch. The burger had too much yellow mustard on it.
The worst part of my meal was that the chips were so salty until I was not able to eat them. They were horrible! I didn't eat the chips and had planned on returning them. I went to the bar and asked for the manager. The manager, Shania was doing something at the register. It took her 6-8 minutes before she finally showed up. She never acknowledged me. Shania came in my direction she was reading something on her cellular phone. She turned her back to me and continued to page through her cell phone while having a conversation with another employee.
She never greeted me. She asked what she could do for me. I told her about the chips, and she told me that Chili's policy didn't allow returns on food after the next day. Needless to say, the conversation went downhill very, very quickly.
I called back to find out that Chrissy was the Manager. She told me the same thing.
She explained food items had to be accounted for and that she would take a loss if she returned the salty chips. At that point I hung up.
I was a manager at the Chili's at the airport many years ago. I had never heard the policy about food being retuned.
The restaurant was almost empty on the Friday I went there for
lunch. It looked like it wasn't clean either. I could tell there was something wrong. If Chrissy and Shania are managers, then I can see why it was NOT up to standard. No one in the kitchen had hair nets on.... There's no telling what the Sanitation score is????
I will never eat there again!
Corporate office complaints about Chili's often relate to poor management, inconsistent service, and issues with corporate support for employees and customers. Common themes in customer complaints include incorrect or cold food, long wait times for to-go orders, and rude or unresponsive staff, including managers. Employee complaints frequently mention poor management, lack of communication, favoritism, inconsistent schedules, and insufficient training.
Customer complaints
Order issues: Customers frequently report missing items, cold food, and incorrect orders for both dine-in and to-go.
Inconsistent service: Long wait times for food and curbside pickup are common complaints, along with unhelpful or rude staff and managers.
Lack of resolution: Some customers report managers being unhelpful in resolving issues, and one review mentioned being hung up on by a manager when trying to get contact information.
Employee complaints
Poor management: Reviews frequently cite poor management as a major issue, leading to disorganization, favoritism, and a lack of support.
Lack of communication: Employees report a lack of communication between management and staff.
Unfair scheduling and treatment: Complaints include managers not listening to availability, arbitrary schedule changes, and unfair termination.
Inadequate training: Some employees feel the training process is insufficient and does not adequately prepare them for their roles.
How to contact the corporate office
Online contact form: Chili's offers a way to submit feedback through a form on its website, which is directed to the Guest Engagement Team.
Better Business Bureau (BBB): The BBB handles complaints against Brinker International, the parent company of Chili's, which may involve the corporate office.
Customer review sites: Customers and employees can also post reviews and complaints on sites like Yelp, Glassdoor, and Indeed, which may be seen by the corporate office.
Atmosphere: 1
Food: 1
Service: 1
I arrived at 1pm just for lunch, but no one ever came to give me a table, wait 20 min without being attended by anyone at the restaurant.
Atmosphere: 1
Service: 1
Great service. Tev is a server here and he is the BEST! He goes above and beyond and he's such a cool person 5/5 Stars.
Atmosphere: 5
Food: 5
Service: 5
This Chilis is SLOW. If you are in a hurry or want your food in a timely manner, do not recommend. Food quality was fine.
Food: 4
Service: 2
Restaurantji Recommends
Chicken sandwich was delicious! They forgot the plastic ware so have to something here at the hotel.
Atmosphere: 5
Food: 5
Service: 5
Ordered a schedule delivery in which seafood arrived code and was missing several items
Food: 3
Service: 3
Very poor service. I Ordered an appetizer and it didn’t come out til after our food which took an hour to come out and the restaurant wasn’t packed. I ordered the sizzling fajitas and they bought my food out without it sizzling like it was on a regular plate. So unsatisfied with my service Saturday night. Wasted $89 on food!!! I wouldn’t suggest NOONE TO pick this location!!
Triple dipper
Shout out to Tev he's an icon
Atmosphere: 5
Food: 5
Service: 5
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