Chili's Grill & Bar

9730 Rea Rd, Charlotte
(704) 543-5353

Recent Reviews

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Donella Richardson-Graham BS CAC MSW (Dee Dee)

Husband and I dropped by after work tonight. Carolina was a Great Hostess. She was professional, courteous, and funny. The food was hot and delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Chicken Fingers

jacqueline gunter

My takeout order was correct as ordered. Very friendly staff.

Food: 5

Service: 5

Recommended dishes: Molten Chocolate Cake, Chicken Fingers, Bone-In Wings, Side Salad, Cheesecake, Chips & Salsa, Hamburger

Heather Worley

Wow! Not the steak I’d expect from chilis, I just ate the best ribeye I e had in a while. Steakhouse quality. Perfect medium cook. Seasoned perfect. Our server Martin was super attentive , kept drinks full and so polite . Pleasantly surprised excellent job to this location

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Ehab Hejab

I always love to go eat at chili’s specially Smasher Burger 🍔 nice to hang out with friends eat and talk

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Great Ribeye Steak Dinner, Fries, Chips & Salsa

monish ravindra

The worst service you can expect.

One comes, keeps the plate and throws the spoon and goes back without even replacing it.

Ordered for cheese fries with no bacon, but still they added bacon 😂😂😂

You will find small hair in your food which you won’t even get to know

Don’t play the game. You will be charged 3$ 😂😂

Atmosphere: 3

Food: 2

Service: 1

kris

I went to chilis to get a chili and then the chili was bad

Atmosphere: 3

Food: 2

Service: 4

Justin Young

1st time at this location and we were not disappointed. It was my daughter's birthday and everything was great from the food to the service. Our server Carolina and Victoria were awesome. We will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Tracy King

This is the last time I come to this chilis, the 3 times I have gone they always leave me waiting for more than 30 minutes and they don't even offer me a menu to see what I'm waiting for, on my part the worst service I have ever received in any restaurant!!

Atmosphere: 1

Food: 1

Service: 1

Peter C

They have improved immensely since the last time I was here (several years ago). Good food. Good service. I will come back sooner than later.

Atmosphere: 5

Food: 5

Service: 5

Mohamed Cisse

Kayla was amazing great service helped us out a lot

Atmosphere: 5

Food: 5

Service: 5

Virginia Hickman

I enjoyed the food. The waiter was pretty good. ( But so busy, he had to do a lot at once.)

Atmosphere: 3

Food: 5

Service: 4

Morrie Frez

Kayla was my server and she really ateeee. I love Sunday night football and chilis so having good service on top of it really made my night! I would definitely be back for her!! She knows how to make a drink too!! :)

Atmosphere: 5

Food: 4

Service: 5

Jeff M

This is literally the worst run Chili’s I’ve ever been to. Today I came to the bar and sat for 10 minutes not one single person spoke to me and I finally just got up and left.

Atmosphere: 2

Food: 3

Service: 1

Jordan

I recently had a deeply disappointing experience at Chili's that I feel compelled to share. From the moment we arrived, the visit was marred by poor service. Our server did not introduce herself, making the interaction feel impersonal right from the start.

As she approached our table to take our drink orders, her demeanor was uninviting and downright rude. She carelessly threw the silverware onto the table, which clattered loudly, setting a negative tone for our visit. Rolling her eyes while speaking to us only added to the discomfort, and it was evident that she lacked the professionalism expected in a service role.

To make matters worse, while we waited for our drinks, we noticed our server sitting at the bar, seemingly indifferent to her responsibilities. In a rather shocking display, she asked another server to bring us our drinks instead of attending to us herself. This lack of attentiveness and care was incredibly frustrating and left us feeling neglected.

My niece ordered chocolate milk, and unfortunately, she instantly got sick after drinking it. This led to an unexpected emergency room visit that night, which was distressing for all of us. The combination of a rude server and the incident with my niece made for a very upsetting evening.

I firmly believe that such a nasty attitude has no place in any establishment, especially one that serves families. After receiving our drinks, we decided it was best to leave. We paid for our drinks and exited, feeling disappointed and worried about my niece's health. With so many restaurants in the area that prioritize customer service and safety, it’s hard to justify returning to a place where we felt so undervalued and where our experience turned so negative.

I would not recommend this Chili's location to anyone looking for a pleasant dining experience. There are certainly better options available, especially for families.

Atmosphere: 1

Service: 1

Austin Kettwich

Our Waitress Kayla was absolutely amazing. She had the best energy and vibes to offer and was nothing but the best. Always on top of everything and just made the whole experience a blast. 10/10

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Margherita, Fries, Texas Cheese Fries

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