Chipotle Mexican Grill

Food was great I was able to get all the ingredients I wanted for my food. But the chips were very salty not enjoyable

Atmosphere: 4

Food: 4

Service: 5

I come in with my friend and her son to this chipotle about 3 times a week. This is a busy spot with generally friendly staff. We go out of our way to come here because of the staff. Then there is JAHIR. Twice in the past 4 months Jahir has gone out of his way to be rude to my friend. As I went through the line Jahir topped asked me if I needed extra cheese. No charge of course. My friend stepped up ordered their meal and asked for extra cilantro. He was told her the cilantro is already mixed in. So I stepped back noting that there was a guy chopping the cilantro behind him so it couldn’t be mixed in. He said well no she can’t have it. This is new. She has gets extra cilantro here each time. So I asked another employee on the line. Who said well he’s the manager. So I quietly asked his name. The other guy was in told me. As I was checking out my friend asked me for his name. Jahir snapped at her and said do you want me to write it down. Surprised she said ok. He rudely came over smirking and hand her a paper. This set me off. I looked around the restaurant. It was filthy. It wasn’t busy. I let her sit with her son to eat. I walked over to the other manager Todd. Todd took the time to explain the cilantro process. Cool. Todd then stepped up to the line and began to help. Meanwhile Jahir stayed up on the line doing nothing. I watched as Todd cleaned, worked, washed his hands, greated a new employee and began training. Jahir stayed on the line doing NOTHING. I took some photos and posted them below. Guess who Jahir is. Hint he is doing NOTHING. There was no need for him to be on the line. He could have been cleaning. He never asked her is she was eating in. He didn’t mark her food. I watched her unwrap their burritos because they were unmarked. I am hoping Jahir is not being rude to her because they are black. I would love to hear from a GM on this.

Atmosphere: 1

Service: 1

Not one to usually do this but at this point you have to. Ordered online pick up. It says 7:40 time and I give an additional 5 min. Then the app says it’s ready but it’s not on the pick up shelf. After waiting 10 more minutes and watching others get their food I ask for mine and it’s not even made or being worked on. Then I get home and open up the tacos to find they are missing ingredients and are just thrown in there. I’ve worked in the food service industry and this is a low point. If I wasn’t home already after waiting 25 min I would walk back in and just drop this in the trash it’s that disappointing.

Food: 1

Service: 1

Ordered 4 bowls and 1 burrito for take-out. 4 out of 5 orders were incorrect. $65 total.

Update:
One of my children had a steak burrito bowl (steak, white rice, black beans, sour cream, and cheese) and 8 hours later in the middle of the night was on the toilet with some serious diarrhea. It may or may not have been related to this burrito bowl.

Original post:
Before I left the restaurant, I checked the labels on each of the items. 4 were correct, but one of the bowls (for one child) had a label “DoorDash meal.” I went back to the take-out area to ask that it be remade for the missing bowl. I watched him make it and the new one was correct.

When I got home, another child opened their bowl, which while correctly labeled on the outside, was completely not what was ordered (wrong meat, no cheese or salsa, added guac).

I went back to the restaurant (10 mins away) and asked for the manager. I explained what happened and showed him the erroneous bowl; he immediately made me a new bowl. I also expressed frustration that I had to come back for this correction (20 mins roundtrip) while my own bowl was at home getting cold. There was no acknowledgement from the manager whatsoever of the hassle of getting this bowl corrected. No refund offered, no future promo code, not even an apology. Nothing. He said I should take the incorrect bowl home with me.

When I got home to my now-cold bowl, I found it had fajita veggies (which I did not order) and the carne asada was large and chunky, not tender at all, and one large piece was actually 50% gristle. I also learned that my wife’s burrito was incorrect; the carne asada burrito contained zero carne. How any of us could have checked the burrito’s contents before eating is beyond me.

There is a notice above the take-out prep station to “double check every order” (in all caps). It might be designed for the customers, who should open their take-out meals to double check before leaving the restaurant.

This is an unfortunate experience because I’m sure the person making the take-out orders was trying hard to do his job. He may have been overwhelmed with a dinner rush. But management should help with additional staffing, either to help with the order volume or to do actual quality control, or both.

Atmosphere: 1

Food: 1

Service: 1

Friendly, clean, quick service.

Atmosphere: 5

Food: 5

Service: 5

Take out yes. Dine in No. Tables are never cleaned. It mess all the time. Not at par with typical Chipotle.

Atmosphere: 1

Food: 4

Service: 1

We were at this place as we usually get
Chipotle bowl and kids meal.
So they skimped on the meal and charged us for
Extra chicken and no lettuce etc.
The staff are grumpy about the food
Service and don’t care for customer service.

Atmosphere: 1

Food: 1

Service: 1

Good food

Atmosphere: 5

Food: 5

Service: 5

This location used to be good, but I just went in and was treated very rudely by one of the employees. Not only was the burrito he made me very skimpy on all the ingredients. I got to the end and ask for lettuce and he said that he was out. So I looked around and saw a big tub a lettuce right next to him and said could I have some of that lettuce. Without hesitation hes said no you cannot with a very aggressive attitude. If a manager gets to read this he was a tall light-skinned black guy with dreads and definitely need to be retrained or let go.

Food: 1

Service: 1

Horrible location. Ordered delivery, paid extra $7 for the meat. Only to receive rice bowl with like 3 pieces of steak. Rest was rice. Ridiculous.

Atmosphere: 1

Food: 1

Service: 1

I had a very concerning experience at this Chipotle location. I witnessed a server remove a glove and then dig in her nose. What made it worse was that she proceeded to dig in her nose again without a glove, and did not wash her hands before putting on a new glove to serve customers. This is a serious hygiene issue and a health risk. I expect food service workers to follow basic sanitation protocols, especially when handling food. Very disappointing and unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Avoid at all costs. The amount of protein they put in these bowls is ridiculous. Will never visit this location again.

Atmosphere: 2

Food: 2

Service: 3

I love chipotle. you love chipotle. we all love chipotle 🫶

Atmosphere: 5

Food: 5

Service: 5

i ordered my free entree bowl and half of it was gone lol. i feel like it’s just because i had a free entree coupon

Atmosphere: 5

Food: 1

Service: 1

No Veggies on a Veggie Bowl, They an out of many ingredients more than 60min before closing and they wouldn’t even make more…..on a Saturday night when they still get lots of customers. Crew is lazy. Managers are absent.