Chipotle Mexican Grill

Go somewhere else. Rude staff. They give attitude like we are homeless people and asking for free food.
Poor serving size and bland food.

Atmosphere: 1

Food: 1

Service: 1

I had a very disappointing experience at this Chipotle. The white rice was extremely sticky, almost like mush, and definitely not the quality I expected. The portion given was very small, and when I politely asked for a little more, I was charged extra. The staff were also very rude, while I was trying to place my order, they were busy talking to each other and didn’t pay attention to me at all. I left really dissatisfied and I do not recommend anyone to visit the South Park location.

Atmosphere: 1

Food: 1

Service: 1

This was an extremely disappointing experience. At 3 PM, they didn’t even have basic items like spoons available. The Guacamole portion was far smaller than any other Chipotle, and when we asked about it even with comparison photos the manager dismissively said, “that’s all you get.”
We were also told they don’t provide water cups and that we had to pay for a soda cup just to drink water. The drink station was messy, the counter area was dirty.
Poor management, lack of basic supplies, and unprofessional customer service. Completely unacceptable for a Chipotle location.

Atmosphere: 1

Food: 3

Service: 1

I should rate everything a zero because the store manager “bry” or whoever she was has a very bad attitude and I I told her I wanted someone else to finish making my food she kept asking me what I wanted for my veggies and I kept repeating to her how I didn’t want her to make my food and she ignored me and told me that “she was the manager and how another employee “tj” couldn’t do it so what did I want “ then i told her im willing to wait till he wasn’t busy and she said “their always gonna be busy so what do you want “ so i told her i didn’t want the food anymore then i proceeded to asked another worker what was the managers name and she told me it was bry then as I walked off they proceeded to laugh not “tj”. So not only did i leave unsatisfied but the so called manager just laughed and gave me attitude.

Atmosphere: 1

Food: 1

Service: 1

Went to the South Park Mall location for lunch at 1:30. Only 1 person in front of me. I ordered three tacos. I was asked what protein I wanted. I answered 2 steak and 1 chicken. I was then informed they were out of steak and chicken. I turned and left.

Absolutely awful. Was given a measly portion of the bottom of the bin of the carne asada, when I asked for a double portion, I was told that was the double portion. $20 for this! Absolutely insane. No one should eat here, this place sucks!!!

Atmosphere: 1

Food: 1

Service: 1

I have been to the south park mall location in Charlotte several times and most of the people working there specially the cashier need training. The job is tough but they need to be nice to their guests. They seem bothered and mad at you just to give what you are asking for. Not going there anymore.

I came in today (9/27) around 6pm and unfortunately had a very disappointing experience. The woman with twists in a ponytail was rude and dismissive, making me feel uncomfortable for simply asking for a side of sour cream. Another employee at the register refused to give me her name when I asked, which added to the frustration. In addition, I ordered a veggie bowl with no protein, which comes with guacamole included. The portion given was very small, and when I politely asked for a little more, I was charged extra. I’ve been coming to Chipotle for over 10 years, and I’ve never once been charged extra for requesting a normal amount of guacamole on a veggie bowl. Instead of helping, I was given excuses, which felt unfair and unnecessary. I truly enjoy Chipotle and usually have great experiences, but the customer service at this location was unacceptable. I hope management addresses this, because guests should feel respected and treated with kindness.

Food: 4

Service: 1

Skimp of meat only 2 oz received. Chicken only covering half of bowl that they claim is standard portion

Atmosphere: 3

Food: 1

Service: 3

This Chipotle is what Chipotle used to be back in the day. All other Chipotles suck, this one is the best. Take notes, Matthews location.

Atmosphere: 5

Food: 5

Service: 5

3pm, on a Sunday out of food and telling customers they won’t be ready in about an hour

Atmosphere: 1

Food: 1

Service: 1

Ordered my food, I could feel from the employee that my presence was bothering him. Every time I asked for something he would stare at me like I just ruined his day. Was going to have steak but looked very old.

Atmosphere: 3

Food: 2

Service: 1

The staff was rude and not friendly at all. Also, the restaurant was dirty and the drink machine wasn’t working.

Atmosphere: 2

Food: 3

Service: 1

Friendly service and generous portions

Atmosphere: 3

Food: 5

Service: 5

Delicious and fresh.
Take a look at the folding technique here.
I shouldn’t have to bit through 4 layers of tortilla inside the wrap. Then be left at the end with a giant pocket of only cheese.
Burritos are long, not ball shaped

Atmosphere: 5

Food: 3

Service: 5