This is first and last time I will be visiting this location. The line was super long, it took me 25 minutes to get to the front of the line. My biggest complaint was the sanitation of the restaurant. All the trash cans were overflowing and there was trash on the ground. There were barely any of the fresh drinks left and there was trash all over the drink counter. After I got my food I had to ask for napkins and a drink lid because there weren’t any. They were not happy when I asked for a drink lid. The employee huffed and didn’t say a word to me. I wanted to eat inside but there weren’t any clean tables either. I’m talking about visible streaks on each one. Actually ordering my food was a fine experience. Not surprising they were very low on almost all the ingredients. I was given the brown guac at the bottom of the bowl. My bowl was alright, the portion was good but not the best one I’ve ever had. I hope this location can hire more staff to ensure a better experience in the future. Until then I will stick to the Waverly location.
Atmosphere: 1
Food: 2
Service: 1
danny day
Water was poured into a to go order.
Atmosphere: 3
Food: 1
Service: 3
Richard Stone
The lady who rolled my burrito completely ruined it. I even went light on everything so it would be easier. - Dear Lady, you ruined my day, I paid 17$ for you to destroy my food. Please don’t do that to people I was having a bad day and you made it worse.
Atmosphere: 1
Food: 1
Service: 1
Spencer Shumway
Love me a Chipotle. Solid chicken burrito. The music was a little weird, and for that I had to knock the vibes a couple stars, but all in all a stellar $11 lunch experience.
Also, saw a famous celebrity there, so the 5 star rating goes without saying.
Atmosphere: 3
Food: 5
Service: 5
Gwen Downing
I ordered online today, and when I got home I couldn't believe what little food I got. I know I've been hearing around about chipotle skimpy on food, but dang ! This is ridiculous! Please look at my bowl... I didn't eat at thing, I only stirred the food around. I'm still in disbelief. $13.70 for a few pieces of steak, veggies, salsa, and cheese. Smh
Atmosphere: 2
Food: 2
Service: 2
Zach Philip
So, I saw the ads about Carne Asada & Chimichurri sauce. The meat was so hard that I had to spit out every piece. The chimichurri sauce was a unknown blob in oil. Disappointed in the food. Service was friendly. Dining area tables needed cleaning.
Atmosphere: 3
Food: 2
Service: 5
mona lucynski
The worst customer experience ever. I came here with my daughter and one of the ladies putting the toppings on my food was extremely rude. She started putting toppings on our bowl without us telling her to. Once we asked what she was doing, she got upset with us. We asked for mild salsa, not knowing what it looked like. One of the toppings she put on the mistaken order was mild salsa which sent her over the edge. She kept complaining about how it was already on the food, being incredibly rude while also looking at the manager next to her making snarky comments about us. He did nothing and let her act like that. Will never be coming back!!!!!!
Atmosphere: 1
Service: 1
Andrew Brownfield
So I’ve never been a fan of chipotle and tonight is one more reason! I placed an order online for nearly $80. My daughter wanted a side of rice which you could not order on the site so I ordered it when I got there. The “side of rice“ was more of a sample size and for the money I could have bought enough rice to feed a small village. Then as I’m leaving I check the receipt and see my other daughter ordered chips and queso - I looked in the bad….no chips. I went back in and was told they were out of chips. So I said, so no one was going to tell me you were out of chips and you just charged me anyway?!?! The manager came over and said sorry they forgot to mark them unavailable on the site. I said that fine but why would you charge a no one tell me? He said well You will have to call the 800 # to request a refund. Really?!? And in regard to atmosphere- the place was filthy!!
Atmosphere: 1
Food: 3
Service: 1
K Mayes
Guacamole was $3-4for a half scoop. Got it for my son and didn’t realize until after I left. I paid almost $30 for 2 bowls. Not worth it
Atmosphere: 4
Food: 3
Service: 3
G Bryant
Chicken Burrito had 4 small chunks of chicken and had no fajita vegetables as ordered
The chicken burrito is really good but they have a mess in the dining area!
Atmosphere: 3
Food: 4
Service: 3
Jackie M
Sunday afternoon 4 people working slow business but nobody cleans this store is so dirty, floor, tables no wonder they have 97 in sanitation. A bowl full of rice, three beans no worth it
Atmosphere: 1
Food: 1
Service: 2
Dan Haggerty
Wait til you hear what happened here! It was a salty experience, to say the least…
So I spent $40 for a bowl and a burrito, two fountain drinks, and “chips and salsa”.
As I was paying, I asked for salt because I remembered they don’t have salt shakers at the tables and the takeout station guy (TSG) next to the cashier tells him “you can’t give him salt” and he says “what?” and he says “you can’t give out individual ingredients, remember?” and I politely interjected, “they usually just give it to me in a little plastic ramekin.”
TSG says “Sorry, we can’t give out individual ingredients” and I say, “Okay then, perhaps I just buy some salt?” And he replied, “We just can’t.”
I replied, “Well I just paid you $40 for dinner; is there someone I could speak with to escalate this salt request?” So the cashier goes back and the manager emerges with a dirty look and a ramekin of salt.
THEN… I get to the table and my “chips and salsa” are just chips. So I go back to the counter and say “I assume I know the answer to this one, but can I get salsa for my chips, since I ordered chips and salsa?” and he looks at me and says “I’m sorry, but I guess I cant…” and I said “Can I buy some salsa please?”
So he charges me $1.75 for some salsa, bringing my grand total to $41.75 + tax for a bowl and burrito, two fountain drinks, a bag of chips, a plastic cup of salt, and salsa.
We decided to keep the salt to use for special occasions. Please promise me you will ask for salt if you visit this Chipotles.
Atmosphere: 2
Food: 3
Service: 1
Matthew Green
I have been going to chipotle for over 10 years now. This location has consistently been out of dressing and the area where they put bowls together is very dirty. It is unfortunate, but I feel the quality of the food and the overall atmosphere is not very high.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl, Chips
Q B
Associate named Elizabeth, did not have delivery orders ready. She stopped to converse with another associate while drivers are waiting for orders. She hands me the order. I said I need you put the tamper proof sticker on the order. She points to the sticker with the customer's name as if I don't know what I'm talking about. I said no! You have to put the tamper proof sticker on so the customer who ordered this knows that their food was not tampered with. She was clearly mad because she had to do her job. I told her that she has a very nasty attitude. She is clearly unhappy with her job and needs to find another one.Also this location always looks like hell. They definitely don't clean frequently.
This is first and last time I will be visiting this location. The line was super long, it took me 25 minutes to get to the front of the line. My biggest complaint was the sanitation of the restaurant. All the trash cans were overflowing and there was trash on the ground. There were barely any of the fresh drinks left and there was trash all over the drink counter. After I got my food I had to ask for napkins and a drink lid because there weren’t any. They were not happy when I asked for a drink lid. The employee huffed and didn’t say a word to me. I wanted to eat inside but there weren’t any clean tables either. I’m talking about visible streaks on each one. Actually ordering my food was a fine experience. Not surprising they were very low on almost all the ingredients. I was given the brown guac at the bottom of the bowl. My bowl was alright, the portion was good but not the best one I’ve ever had. I hope this location can hire more staff to ensure a better experience in the future. Until then I will stick to the Waverly location.
Atmosphere: 1
Food: 2
Service: 1
Water was poured into a to go order.
Atmosphere: 3
Food: 1
Service: 3
The lady who rolled my burrito completely ruined it. I even went light on everything so it would be easier. - Dear Lady, you ruined my day, I paid 17$ for you to destroy my food. Please don’t do that to people I was having a bad day and you made it worse.
Atmosphere: 1
Food: 1
Service: 1
Love me a Chipotle. Solid chicken burrito. The music was a little weird, and for that I had to knock the vibes a couple stars, but all in all a stellar $11 lunch experience.
Also, saw a famous celebrity there, so the 5 star rating goes without saying.
Atmosphere: 3
Food: 5
Service: 5
I ordered online today, and when I got home I couldn't believe what little food I got. I know I've been hearing around about chipotle skimpy on food, but dang ! This is ridiculous! Please look at my bowl... I didn't eat at thing, I only stirred the food around. I'm still in disbelief. $13.70 for a few pieces of steak, veggies, salsa, and cheese. Smh
Atmosphere: 2
Food: 2
Service: 2
So, I saw the ads about Carne Asada & Chimichurri sauce. The meat was so hard that I had to spit out every piece. The chimichurri sauce was a unknown blob in oil. Disappointed in the food. Service was friendly. Dining area tables needed cleaning.
Atmosphere: 3
Food: 2
Service: 5
The worst customer experience ever. I came here with my daughter and one of the ladies putting the toppings on my food was extremely rude. She started putting toppings on our bowl without us telling her to. Once we asked what she was doing, she got upset with us. We asked for mild salsa, not knowing what it looked like. One of the toppings she put on the mistaken order was mild salsa which sent her over the edge. She kept complaining about how it was already on the food, being incredibly rude while also looking at the manager next to her making snarky comments about us. He did nothing and let her act like that. Will never be coming back!!!!!!
Atmosphere: 1
Service: 1
So I’ve never been a fan of chipotle and tonight is one more reason! I placed an order online for nearly $80. My daughter wanted a side of rice which you could not order on the site so I ordered it when I got there. The “side of rice“ was more of a sample size and for the money I could have bought enough rice to feed a small village. Then as I’m leaving I check the receipt and see my other daughter ordered chips and queso - I looked in the bad….no chips. I went back in and was told they were out of chips. So I said, so no one was going to tell me you were out of chips and you just charged me anyway?!?! The manager came over and said sorry they forgot to mark them unavailable on the site. I said that fine but why would you charge a no one tell me? He said well
You will have to call the 800 # to request a refund. Really?!? And in regard to atmosphere- the place was filthy!!
Atmosphere: 1
Food: 3
Service: 1
Guacamole was $3-4for a half scoop. Got it for my son and didn’t realize until after I left. I paid almost $30 for 2 bowls. Not worth it
Atmosphere: 4
Food: 3
Service: 3
Chicken Burrito had 4 small chunks of chicken and had no fajita vegetables as ordered
Food: 1
Restaurantji Recommends
The chicken burrito is really good but they have a mess in the dining area!
Atmosphere: 3
Food: 4
Service: 3
Sunday afternoon 4 people working slow business but nobody cleans this store is so dirty, floor, tables no wonder they have 97 in sanitation.
A bowl full of rice, three beans no worth it
Atmosphere: 1
Food: 1
Service: 2
Wait til you hear what happened here! It was a salty experience, to say the least…
So I spent $40 for a bowl and a burrito, two fountain drinks, and “chips and salsa”.
As I was paying, I asked for salt because I remembered they don’t have salt shakers at the tables and the takeout station guy (TSG) next to the cashier tells him “you can’t give him salt” and he says “what?” and he says “you can’t give out individual ingredients, remember?” and I politely interjected, “they usually just give it to me in a little plastic ramekin.”
TSG says “Sorry, we can’t give out individual ingredients” and I say, “Okay then, perhaps I just buy some salt?” And he replied, “We just can’t.”
I replied, “Well I just paid you $40 for dinner; is there someone I could speak with to escalate this salt request?” So the cashier goes back and the manager emerges with a dirty look and a ramekin of salt.
THEN… I get to the table and my “chips and salsa” are just chips. So I go back to the counter and say “I assume I know the answer to this one, but can I get salsa for my chips, since I ordered chips and salsa?” and he looks at me and says “I’m sorry, but I guess I cant…” and I said “Can I buy some salsa please?”
So he charges me $1.75 for some salsa, bringing my grand total to $41.75 + tax for a bowl and burrito, two fountain drinks, a bag of chips, a plastic cup of salt, and salsa.
We decided to keep the salt to use for special occasions. Please promise me you will ask for salt if you visit this Chipotles.
Atmosphere: 2
Food: 3
Service: 1
I have been going to chipotle for over 10 years now. This location has consistently been out of dressing and the area where they put bowls together is very dirty. It is unfortunate, but I feel the quality of the food and the overall atmosphere is not very high.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl, Chips
Associate named Elizabeth, did not have delivery orders ready. She stopped to converse with another associate while drivers are waiting for orders. She hands me the order. I said I need you put the tamper proof sticker on the order. She points to the sticker with the customer's name as if I don't know what I'm talking about. I said no! You have to put the tamper proof sticker on so the customer who ordered this knows that their food was not tampered with. She was clearly mad because she had to do her job. I told her that she has a very nasty attitude. She is clearly unhappy with her job and needs to find another one.Also this location always looks like hell. They definitely don't clean frequently.
Atmosphere: 1
Service: 1
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