Cinnabon

5501 Josh Birmingham Pkwy, Charlotte
(888) 288-7655

Recent Reviews

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Ezekiel

I think they reheat old cinnabons. It just tastes like old bread. Counterperson didn't give me the extra frosting I ordered and insisted that she didn't charge me for one. Make sure you get your receipt because it was on there. I ate the center part and the frosting and threw out the rest. Don't waste your time here.

Atmosphere: 2

Food: 1

Service: 1

Katrina Snow

What a waste of my money. I did not think to read reviews before I made a purchase at this location because every time I have gone to one I have been pleased. Worst location ever, I agree with the other reviews, they must use day old buns. Dried out and overpriced.

Atmosphere: 1

Food: 1

Service: 1

Ace Myrddin

Rude staff who refused to make more Cinnabons with 50 mins left to closing. Half the food looked stale as it was god forbid I asked for fresh food with almost an hour until posted closing. Do better.

Atmosphere: 1

Food: 1

Service: 1

Jen Lingo

I was excited to get a cinnabon after 5 years. I got to take 2 bites before my well creamered 6 total put in the coffee, burnt the top of my mouth and toung with 1 sip.
So i couldn't taste the bun anymore.
It should be illegal to serve coffee that hot. Ruined my breakfast and the next few days while my mouth heals.

Food: 1

Steve Barilovits

Go instead to the Cinnabon at A gates if you can. They bake them fresh there. At this location they serve old buns from prior day - especially early

Atmosphere: 4

Food: 1

Service: 4

Jennifer Lingo

I was excited to get a cinnabon after 5 years. I got to take 2 bites before my well creamered 6 total put in the coffee, burnt the top of my mouth and toung with 1 sip.
So i couldn't taste the bun anymore.
It should be illegal to serve coffee that hot. Ruined my breakfast and the next few days while my mouth heals.

Food: 1

Kari Fingerlow

I was so disappointed. I haven't been to one in a long time and when I opened up my cinnabon, I went straight the the ooey gooey warm center.....and it was cold and hard. Staff seemed inconvenienced by me placing the order as well.

Atmosphere: 1

Food: 1

Service: 1

jsourfamily32

I went to the Cinnabon near fat a10 and the employee was on her cellphone. I waited for nearly 5 minutes and she couldn’t seem to end her conversation to do her job so I walked out.

Candy Shannon

I purchased a cinnamon roll and a large iced tea tonight, 7/31/24, from this location. The woman who waited on me could probably tell I'd had a long day. She was so incredibly kind to me. And the roll was DELICIOUS.

Atmosphere: 3

Food: 5

Service: 5

Kenya Lee

Cinnabon was cold - our order had been stored in a case and dropped in the bag. The drink was also not what was advertised on those photos - will not return

Atmosphere: 4

Food: 1

Service: 4

marc delaflor

Rude cashier when I couldn't get my credit card out fast enough...decided not to tip...and when I had the audacity (lol) to ask for a bag to carry my purchase she threw the bag at me..
HORRIBLE customer service!!DEFINITELY not worth the inflated price!!

Atmosphere: 1

Food: 1

Service: 1

Tisha Pink

Horrible, my cinnabon was stale and old and hard with each bite. Such a disappointment & anyone reading this "DON'T DO IT" you will be "DISAPPOINTED."

Atmosphere: 1

Food: 1

Service: 2

Jason Eldridge

Was there at about 11:30 today and the woman behind the counter could not have been more miserable. I acknowledge that working food service isn't always easy but I also don't believe your misery needs to be shared. A job is, in many ways, what you make of it. Make the most of it.

Atmosphere: 3

Food: 3

Service: 1

Paul Laput

Good Food.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Classic Roll, Cinnamon Roll with Pecans, Caramel Pecan Bonbites

Mike Olson

Rude counter person got angry when I did not tip on credit card. My bride did not get money out of pocket book fast enough. When the waitress complained loudly. At that point, we did not tip. Cinnabon was not hot. Since when did it become mandatory to tip them! Makes you wonder if they are being paid. We saw the long line at Chick-fil-A and decided to try a bun. Big mistake, my Cinnabon days are over.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Classic Roll

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