Cold Stone Creamery

I always have a good experience here. Relatively close to my home. Shania and Chris are great employees with a cheerful and helpful demeanor.

I had an incredible experience at Goldstone in Rivergate, thanks to Owen B! From the moment I walked in, Owen provided exceptional service—friendly, knowledgeable, and truly attentive to every detail. He made the entire experience seamless and enjoyable, offering expert recommendations and ensuring I found exactly what I was looking for. His professionalism and genuine enthusiasm set him apart, making me feel like a valued customer. If you're looking for top-tier service, Owen is the one to see! Highly recommend Goldstone and will definitely be back!

Very slow service in store and failed to complete an online order placed in advance. They were out of lots of items and ingredients. Definitely put a damper on birthday plans.

Decided to try to order from coldstone for birthday cupcakes. Ordered 48hrs before picking up, and prepaid. When I came right on time for my pick up, they said they only had 2 boxes instead of the 3 I had ordered. They took almost an hour to even help me even though there wasn't anyone else in the store at the time. They offered for me to purchase a cake that was already made. Then made a phone call to their manager because I refused to purchase something when they should have had my order ready or at least called me earlier to notify me that it was incorrect. They told me they didn't have the materials to make them either.

Then they said they would make them even after lying and saying they couldn't. While they made them, they left the other 2 boxes out of the freezer for 35+ minutes so they melted..

Terrible experience. Specifically Laura was very unhelpful and lied. I would appreciate a follow up on my experience.

Terrible place, awful customer connections. If you’re thinking about coming here don’t.

Atmosphere: 1

Food: 5

Service: 1

Employee was friendly & served me with smile & ask me all questions regarding my 9der like if I like whipcream on my milkshake which I always do. I wish I had treated same @ myterbeach location but still i do thank to BRIAN , store manager for contact me & try to talk to me.
Thanks
Have a nice day

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

Typical cold stone, delicious.

Atmosphere: 5

Food: 5

Service: 5

Not filled all the way. Paid 23 for less than 75%.

Atmosphere: 3

Food: 1

Service: 1

I ordered online with Cold stone. A surprise birthday cake for my God daughter. Well we received the unexpected surprise. The cake was never delivered April 22, 2024. We're still waiting for a birthday cake delivery as of June 25, 2024. Cold stone is waiting to hear back from they're vendor Door Dash. Yes it's showing delivered unfortunately not to my God's daughter address. I even showed door dash communication regarding the delivery. Left on deaf ears. Maybe they'll hear from door dash even though cold stone received the money. Customer retention as well as customer gaining plays a major part in business.

Atmosphere: 1

Food: 1

Service: 1

I’ve been wanting to check out this location for a while, so I finally went. It wasn’t too busy, however it took forever to get my order. The card reader kept declining my card so I called my bank, the issue was the card reader. I guess they don’t accept Discover. Also, one of the employees was having a few issues and I got the impression she was new as the manager had to keep helping her, but he was polite and so was she. All in all, it’s a one and done for me.

Atmosphere: 3

Food: 3

Service: 4

I got what I asked for, but was overcharged. Just a simple ice cream with one mix-in, but was charged for the specialty one.
And even that wasn’t ’mixed-in’ very well at all.
Would have tipped you, dude, but you overcharged me $1.20 for ice cream. You gave the store your tip.

Atmosphere: 3

Food: 4

Service: 2

I always like coming here very nice atmosphere and food.

Atmosphere: 5

Food: 5

Service: 5

Order a medium they put it in a small container and put the container in a medium to make look like that’s what I got. Order cookie dough and didn’t get that. I called the store to speak to the manger had to call a couple of times to get someone to pick up but when I got a hold of a manager they said I have to request the cookie dough even tho that’s what I ordered and the container was that they probably gave me a medium and put it in a large. I don’t feel this is the case. The manger did not seem worried about my concern at all and made zero effort to make it right. Will not be back at this location this is not the first time we have had an issue.

Atmosphere: 1

Food: 1

Service: 1

Xavier was excellent super hospital and knowledgeable made the environment so welcoming

Atmosphere: 5

Food: 5

Service: 5

Came in to get some ice cream to-go. Employees seem aggravated and was speaking about frustration. They never said hi or welcome. Then I was giving my ice cream in a cup over flowing with lids. I tryed to clean it up in front of the Employee, but felt like they should have done it before giving it to me that way. She did say sorry about the mess before sliding it to me... By the time i got to the car it was starting to drip again and made a mess in my car. I just left the wash from having it detailed, Have a little common curiosity for your Customer or better Customer service.

Atmosphere: 2

Food: 2

Service: 1