Cook Out
2540 Freedom Dr, Charlotte
(866) 547-0011
Recent Reviews
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really good employees! they’re were very kind and never got upset when people had mix ups!!
Could've been better
Atmosphere: 3
Food: 4
Service: 3
Always good ,fast and cheap....open late
Atmosphere: 3
Food: 5
Service: 3
I always look forward to visiting Cookout at this location because of the amazing service from Nirza. She’s the one taking my order every time, and her positive personality truly stands out. Nirza serves everyone with kindness and a beautiful smile, making the experience so much better. Customer service like hers is rare these days, and I hope the management recognizes and rewards people like her—she’s a gem! The food is great, but Nirza’s warmth is what keeps me coming back. Highly recommend!
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Big Double Burger, Fries
Tried CookOut for the first time. Drive thru line was quite fast. My grilled chicken sandwich was one of the tenderest i have ever had. I will be going back for sure! Atmosphere was only dinged because they obviously do not have any dine-in space so i cant rate
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Quesadilla, Cheese Bites, Sandwich
This place is dirty. The food was mid at best. The burger was good, bbq plate awful. The bathroom was disgusting, wouldn't lock. Wish we wouldn't have stopped.
Atmosphere: 1
Food: 3
Service: 1
Terrible attitudes at the drive-thru.
At this particular cookout they got our order completely wrong didn't include napkins or straws the milkshakes were incomplete it was a real disaster and I love eating at cookout.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. Employees were respectful, but I had ordered and paid for a tray with a double side of cheese bites. There were 5 cheese bites in my tray. They refused to give me more, and refused to give me another side in place of it. They would not let me order another side at the drive through window and wanted me to go to the walk up window to order. Did not get what I paid for. Not a great experience.
Great food!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
SOOO much fun! Love the new menu options like how they put the ingredients of your milkshake at the bottom of the cup so you get to mix it yourself! Also love the mystery of discovering what you got and if it matches your order! Why aren't any of the other Cookouts doing these things yet?
Atmosphere: 1
Food: 2
Service: 1
Quick and great like always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake, Quesadilla, BBQ, Cheese Bites, Sandwich, Coleslaw
Very rude customer service and why tf do I have to yell to place an order.
Atmosphere: 1
Food: 5
Service: 1
The experience with the cookout food is always up-and-down, depending on the cook, but every time that I have a problem, Mr. Ken has always corrected the problem. Thanks for your patience and leadership!
Atmosphere: 4
Food: 3
Service: 4
Can't beat that you want some fast food and it's good go there
Atmosphere: 4
Food: 4
Service: 4
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