Didn’t get my order right n burgers are pink. Do not come to this location
Alijah
I come here often and my order has been wrong a few times. No big deal I usually go back around and they fix it. This time my order was wrong and i went back around and was told we had to walk up and get it fixed. It’s cold outside and neither of us in the car had the proper clothes on to stand outside in the cold. We went through the “DRIVE thru” for a reason. we went to the window anyways, not to argue, but to just explain that we were not properly dressed to stand in the cold. There weren’t any other cars, it’s not like we would’ve held up the line. and again, we usually get our food fixed in the drive thru so I’m not sure what was different today. i paid for the wrong food and I’m not happy with that.
Atmosphere: 5
Food: 2
Service: 1
Pedro Israel Gonzalez
soda without ice and without gas, I would have preferred to drink a damn water from the gas station
Food: 1
joseph morse
I dive a large truck. It is easier for me to go yo the second line for ordering becayse of manuvering the vehicle. Sat there for 15 minutes just for someone to finally yell to me from the serving windrow of the first line that the second line was not open. Waste of time and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Areiel Knight-Smith
If I could rate this location zero stars, I would. While I generally enjoy Cook Out and have had great experiences at many of their locations, this particular store is exceptionally disappointing. The communication is poor, and the customer service is unacceptable. The employees are consistently rude and lack attention to detail—confirming orders through the intercom but providing entirely different items at pickup. The disorganization and lack of professionalism are shocking for a brand I usually admire.
Atmosphere: 1
Food: 1
Service: 1
Eduardo Moreno
11/09/24 12am They have a bad attitude, I had thee different orders and the girl at the speaker had a bad attitude and cut off my order before I could finish saying my order, mc donde way better customer service
Tabitha B
Poor customer service
Atmosphere: 1
Service: 1
Cortez Cooper
The WORST burger I’ve ever had! Slimy onions….GROSS! Hope I don’t get sick tonight!!
Eugenia Brown
I never got any food customer service was Horrible! The thing that bothered me was I never had a bad experience here I lived up the street.... I moved but I came there just to get a better experience than Freedom location just as bad here I didn't get any food at all. The manager/ in charge very nasty she had the nerve to walk away from the Window because I asked for a Supervisor over here and told me no and then acted as if she don't speak English. I can't make this up it was intense I'm going to say just bad the owner's need to check in because I'm sure they don't know how these employees treat there customers? If I could give this location a -2 that's what it should be.!?
Atmosphere: 1
Food: 1
Service: 1
Rick Flow
THE place for corn dogs. Burgers are great. Chicken sandwiches are good.
Wtf is this. I ordered a chicken Sandwhich and y’all put a damn chicken tender on a bun. Seriously what the hell.
Atmosphere: 2
Food: 2
Service: 2
Maliyah Daniel
Food was really fresh!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Quesadilla
Jamie Sheppard
Got to love Cookout! Amazing my how they always get our order correct!
Atmosphere: 5
Food: 5
Service: 5
Randolph Clark
I love cook out but this particular cook out sucked the only good thing about was the food itself it's a drive through only and they rush you through no straws no paper towels only 2 packs of ketchup for 3 people didn't know the price of my order until I found the receipt in the bottom of the bag I'll never visit it again
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hamburger
Lisa Lerner
Just moved here from california.Have to say it's one of the best burgers.I've ever had
Didn’t get my order right n burgers are pink. Do not come to this location
I come here often and my order has been wrong a few times. No big deal I usually go back around and they fix it. This time my order was wrong and i went back around and was told we had to walk up and get it fixed. It’s cold outside and neither of us in the car had the proper clothes on to stand outside in the cold. We went through the “DRIVE thru” for a reason. we went to the window anyways, not to argue, but to just explain that we were not properly dressed to stand in the cold. There weren’t any other cars, it’s not like we would’ve held up the line. and again, we usually get our food fixed in the drive thru so I’m not sure what was different today. i paid for the wrong food and I’m not happy with that.
Atmosphere: 5
Food: 2
Service: 1
soda without ice and without gas, I would have preferred to drink a damn water from the gas station
Food: 1
I dive a large truck. It is easier for me to go yo the second line for ordering becayse of manuvering the vehicle. Sat there for 15 minutes just for someone to finally yell to me from the serving windrow of the first line that the second line was not open. Waste of time and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
If I could rate this location zero stars, I would. While I generally enjoy Cook Out and have had great experiences at many of their locations, this particular store is exceptionally disappointing. The communication is poor, and the customer service is unacceptable. The employees are consistently rude and lack attention to detail—confirming orders through the intercom but providing entirely different items at pickup. The disorganization and lack of professionalism are shocking for a brand I usually admire.
Atmosphere: 1
Food: 1
Service: 1
11/09/24 12am They have a bad attitude, I had thee different orders and the girl at the speaker had a bad attitude and cut off my order before I could finish saying my order, mc donde way better customer service
Poor customer service
Atmosphere: 1
Service: 1
The WORST burger I’ve ever had! Slimy onions….GROSS! Hope I don’t get sick tonight!!
I never got any food customer service was Horrible! The thing that bothered me was I never had a bad experience here I lived up the street.... I moved but I came there just to get a better experience than Freedom location just as bad here I didn't get any food at all. The manager/ in charge very nasty she had the nerve to walk away from the Window because I asked for a Supervisor over here and told me no and then acted as if she don't speak English. I can't make this up it was intense I'm going to say just bad the owner's need to check in because I'm sure they don't know how these employees treat there customers? If I could give this location a -2 that's what it should be.!?
Atmosphere: 1
Food: 1
Service: 1
THE place for corn dogs. Burgers are great. Chicken sandwiches are good.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Corn Dog, Hamburger, Onion Rings
Restaurantji Recommends
Wtf is this. I ordered a chicken Sandwhich and y’all put a damn chicken tender on a bun. Seriously what the hell.
Atmosphere: 2
Food: 2
Service: 2
Food was really fresh!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Quesadilla
Got to love Cookout! Amazing my how they always get our order correct!
Atmosphere: 5
Food: 5
Service: 5
I love cook out but this particular cook out sucked the only good thing about was the food itself it's a drive through only and they rush you through no straws no paper towels only 2 packs of ketchup for 3 people didn't know the price of my order until I found the receipt in the bottom of the bag I'll never visit it again
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hamburger
Just moved here from california.Have to say it's one of the best burgers.I've ever had
Atmosphere: 5
Food: 5
Service: 5
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