Wrong drink twice, additionally forgot to give me the vanilla shake. Came back to get the shake and it had brown stuff inside the lid. Employee told me it was fine, likely just peanut butter... Hush puppies melted the foam container so we basically ate melted plastic. Not a good meal
Jim Carry
I never come back here. The worse store, employees extremely disrespectful and sounds like they act like a racism once they saw the foreigner and trying to make the most diss organize trays. Pure drinks like take it off the washing machine or just full of ice. I got a burger without any meat and they just put tomatoes and sauce. I did not open the package there I saw it once I got home after 15 miles at night. Never ever came back there again.
Atmosphere: 1
Food: 2
Service: 1
sina soleymani
I strongly urge everyone especially the store manager and Cook Out management to read this entire review carefully and understand exactly what happened.
This was one of the most humiliating, degrading, and disturbing experiences I have ever had at a fast food restaurant.
On January 4 at approximately 11:03 PM, I visited the drive-thru at 1815 Sardis Rd N, Charlotte, NC 28270. From the very beginning, I was treated with hostility, disrespect, and a complete lack of basic human decency.
A young male employee working at the drive-thru window repeatedly pretended not to understand my English while I was placing my order, asking me to repeat myself multiple times. This was especially degrading because I am a long time Cook Out customer and have ordered from this exact drive-thru many times without ever experiencing a communication problem. The way this was done felt intentional, dismissive, and deeply disrespectful, and it immediately made me feel singled out.
I clearly ordered four drinks, yet I was only given two. When I politely asked for a tray or cup holder, the employee avoided eye contact, showed visible irritation, and responded in a hostile and dismissive manner. When I explained again that I had ordered four drinks, he insisted that I had only ordered two. I then paid for the remaining two drinks just to move forward.
The additional drinks were handed to me in an extremely dirty, careless, and unsanitary condition (photos attached). When I calmly asked the employee whether he would personally accept drinks prepared and handed to him in that condition, he became visibly angry. He stood at the window, said nothing, reached out aggressively, took the drinks back, and returned them in an even worse condition this time without lids on the cups, which is a serious food-safety issue and completely unacceptable.
I also want to be absolutely clear about the food order. I explicitly stated exactly what should be on the burgers, including lettuce, pickles, and tomatoes. I emphasized that all orders were the same. The employee even asked me directly, “Are all the orders the same?” and I clearly responded, “Yes, please make all of them exactly the same.” Despite this clear confirmation, the food I received was completely wrong.
When I arrived home, I discovered that one burger had no hamburger patty at all, and the double burger was missing one of its patties. This was not a misunderstanding it was complete negligence and disregard for clearly confirmed instructions.
To be clear, this is not the first time I have received incorrect or incomplete orders from Cook Out. In the past, I have been given another customer’s food, had orders miscalculated, or even been charged for a completely different customer’s order. Each time, I chose not to pursue the issue and gave the benefit of the doubt. However, I have never experienced anything like what happened during this visit.
This incident went far beyond poor service. The behavior I experienced was deeply humiliating, degrading, and a direct insult to my dignity. The tone, body language, and treatment I received showed a complete disregard for basic human respect and crossed into demeaning and dehumanizing behavior. I left feeling belittled, disrespected, and personally violated. The way I was treated strongly came across as discriminatory, whether intentional or not.
Photos, exact date, time, and location are provided so management can review exactly what happened. I am taking this matter seriously, and this experience caused real emotional distress and a profound sense of disrespect toward my person.
Atmosphere: 1
Food: 1
Service: 1
John Warner
First off, the food from this Cook Out is good. We’ve eaten from this place a few times and had a relatively good experience with helpful staff and kind. This go-round, whoever they had working the drive-thru and kitchen was on something or maybe they weren’t (like their meds). How do you get told an order five plus times and then stop taking the order mid order with a looong pause, then ask can you take the order like you just started? Then when we get to the window to pay and get our food, they start handing you wrong sizes and then start complaining to some other staff like we were wrong? We could literally hear the dude complaining. Finally get the right size drinks and looks like they just poured the drinks from the smaller cups into the correct size ones (if I wanted a smaller amount of drink I would’ve ordered the smaller size). My biggest complaint being who they had in the drive thru (taking…peoples…orders?). It would’ve been easier to have a child work the drive thru than the guy they did. Then the complaining about HIMSELF getting the order wrong as though we didn’t state the order five plus times, not including at the window! I’d gladly change my review if they put someone competent when it comes to working face-to-face with customers.
Atmosphere: 1
Food: 4
Service: 2
Gloria Jones
Soooo Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Kristina Mora
Great deal for all the food you get
Atmosphere: 4
Food: 4
Service: 5
Keke Keke
Went in to order he didn't get the order correct ,and the chicken was not even cooked all the way made me just sick on my stomach ughhh...never coming back
Food: 1
Service: 1
MM
Saved my night! Our apartment complex (The Park at Ferentino) has had no running water for an extended period of time over this weekend. The staff was incredibly accommodating, allowing me to use the restroom, and the food was fresh and served quickly.
Atmosphere: 5
Food: 5
Service: 5
Renee Brainos
Living overseas, when we fly into Charlotte, Cookout is our first stop. And this location did not disappoint! Extremely clean, the food was fresh and hot, but the best part of the visit was Jaylen! One of the friendliest restaurant workers I have ever interacted with! Thanks so much for making our return to the USA start off on a high note!
Atmosphere: 5
Food: 5
Service: 5
Joseph A
This place is a fantastic budget option. They have a large menu selection and great food. My only complaint is they are extremely unpredictable! Sometimes I go and the food is a normal portion, well made and out together and other days they give you almost no food. Ive eaten the same meal here about 100 times and I can only go when the young man or blonde girl is working because service is so much better and portions are normal when they work. Other days i eat elsewhere because the portions are non existent. Ordering a side of jalapeno cheese fries should not have only 10 french fries for $5+ at an establishment that offers a full 3 piece meal+drink for $8. Sometimes it feels like a waste of money and other times the food is perfect and well priced since that's cool outs entire model. 50/50 chance to get the right meal. Still worth the go, I love that they are clean, respect and honest. They just need portion control consistentsy
The lady who took my order was very rude today. I asked for ranch and she threw it in the car. She handed me my peanut butter Oreo milkshake completely unmixed after I had asked her to mix it and it looks like a straight vanilla milkshake. Very unsatisfied! These people who come get food are paying your bills and you’re rude to them? Yall need to rethink who you have hired!
Atmosphere: 1
Food: 2
Service: 1
Ryan Bridges
Tiny nugget of a chicken sandwich. Looked like a bite had been taken out and it thrown back in the fryer. This location is trash. Not the first time I’ve been dissatisfied here. Avoid it.
Atmosphere: 2
Food: 1
Service: 4
ズリLynn
Where me and my Fiancé are from, the food here would be triple the price. Got a double burger tray with cheese curds and slaw and it was pretty good. For $7.99, you really can't beat it. Stop here for a quick meal even when it's busy! In and out in less than 10 minutes for our To-go order. On top of that, Christian music station was on. Loved it! Thanks :)
Atmosphere: 5
Food: 5
Service: 5
Yvonne Ogbueze
Quick & efficient staff 👌🏽
Atmosphere: 5
Food: 5
Service: 5
amy biaso
My friends and I stopped by Sardis Rd North on a busy Friday night in the drive thru and Brock took all three of our separate orders with a smile and much kindness! We just wanted to recognize him and say he deserves a raise!
Wrong drink twice, additionally forgot to give me the vanilla shake. Came back to get the shake and it had brown stuff inside the lid. Employee told me it was fine, likely just peanut butter... Hush puppies melted the foam container so we basically ate melted plastic. Not a good meal
I never come back here. The worse store, employees extremely disrespectful and sounds like they act like a racism once they saw the foreigner and trying to make the most diss organize trays. Pure drinks like take it off the washing machine or just full of ice. I got a burger without any meat and they just put tomatoes and sauce. I did not open the package there I saw it once I got home after 15 miles at night. Never ever came back there again.
Atmosphere: 1
Food: 2
Service: 1
I strongly urge everyone especially the store manager and Cook Out management to read this entire review carefully and understand exactly what happened.
This was one of the most humiliating, degrading, and disturbing experiences I have ever had at a fast food restaurant.
On January 4 at approximately 11:03 PM, I visited the drive-thru at 1815 Sardis Rd N, Charlotte, NC 28270. From the very beginning, I was treated with hostility, disrespect, and a complete lack of basic human decency.
A young male employee working at the drive-thru window repeatedly pretended not to understand my English while I was placing my order, asking me to repeat myself multiple times. This was especially degrading because I am a long time Cook Out customer and have ordered from this exact drive-thru many times without ever experiencing a communication problem. The way this was done felt intentional, dismissive, and deeply disrespectful, and it immediately made me feel singled out.
I clearly ordered four drinks, yet I was only given two. When I politely asked for a tray or cup holder, the employee avoided eye contact, showed visible irritation, and responded in a hostile and dismissive manner. When I explained again that I had ordered four drinks, he insisted that I had only ordered two. I then paid for the remaining two drinks just to move forward.
The additional drinks were handed to me in an extremely dirty, careless, and unsanitary condition (photos attached). When I calmly asked the employee whether he would personally accept drinks prepared and handed to him in that condition, he became visibly angry. He stood at the window, said nothing, reached out aggressively, took the drinks back, and returned them in an even worse condition this time without lids on the cups, which is a serious food-safety issue and completely unacceptable.
I also want to be absolutely clear about the food order. I explicitly stated exactly what should be on the burgers, including lettuce, pickles, and tomatoes. I emphasized that all orders were the same. The employee even asked me directly, “Are all the orders the same?” and I clearly responded, “Yes, please make all of them exactly the same.”
Despite this clear confirmation, the food I received was completely wrong.
When I arrived home, I discovered that one burger had no hamburger patty at all, and the double burger was missing one of its patties. This was not a misunderstanding it was complete negligence and disregard for clearly confirmed instructions.
To be clear, this is not the first time I have received incorrect or incomplete orders from Cook Out. In the past, I have been given another customer’s food, had orders miscalculated, or even been charged for a completely different customer’s order. Each time, I chose not to pursue the issue and gave the benefit of the doubt.
However, I have never experienced anything like what happened during this visit.
This incident went far beyond poor service. The behavior I experienced was deeply humiliating, degrading, and a direct insult to my dignity. The tone, body language, and treatment I received showed a complete disregard for basic human respect and crossed into demeaning and dehumanizing behavior. I left feeling belittled, disrespected, and personally violated. The way I was treated strongly came across as discriminatory, whether intentional or not.
Photos, exact date, time, and location are provided so management can review exactly what happened. I am taking this matter seriously, and this experience caused real emotional distress and a profound sense of disrespect toward my person.
Atmosphere: 1
Food: 1
Service: 1
First off, the food from this Cook Out is good. We’ve eaten from this place a few times and had a relatively good experience with helpful staff and kind. This go-round, whoever they had working the drive-thru and kitchen was on something or maybe they weren’t (like their meds). How do you get told an order five plus times and then stop taking the order mid order with a looong pause, then ask can you take the order like you just started? Then when we get to the window to pay and get our food, they start handing you wrong sizes and then start complaining to some other staff like we were wrong? We could literally hear the dude complaining. Finally get the right size drinks and looks like they just poured the drinks from the smaller cups into the correct size ones (if I wanted a smaller amount of drink I would’ve ordered the smaller size). My biggest complaint being who they had in the drive thru (taking…peoples…orders?). It would’ve been easier to have a child work the drive thru than the guy they did. Then the complaining about HIMSELF getting the order wrong as though we didn’t state the order five plus times, not including at the window! I’d gladly change my review if they put someone competent when it comes to working face-to-face with customers.
Atmosphere: 1
Food: 4
Service: 2
Soooo Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Great deal for all the food you get
Atmosphere: 4
Food: 4
Service: 5
Went in to order he didn't get the order correct ,and the chicken was not even cooked all the way made me just sick on my stomach ughhh...never coming back
Food: 1
Service: 1
Saved my night! Our apartment complex (The Park at Ferentino) has had no running water for an extended period of time over this weekend. The staff was incredibly accommodating, allowing me to use the restroom, and the food was fresh and served quickly.
Atmosphere: 5
Food: 5
Service: 5
Living overseas, when we fly into Charlotte, Cookout is our first stop. And this location did not disappoint! Extremely clean, the food was fresh and hot, but the best part of the visit was Jaylen! One of the friendliest restaurant workers I have ever interacted with! Thanks so much for making our return to the USA start off on a high note!
Atmosphere: 5
Food: 5
Service: 5
This place is a fantastic budget option. They have a large menu selection and great food. My only complaint is they are extremely unpredictable! Sometimes I go and the food is a normal portion, well made and out together and other days they give you almost no food. Ive eaten the same meal here about 100 times and I can only go when the young man or blonde girl is working because service is so much better and portions are normal when they work. Other days i eat elsewhere because the portions are non existent. Ordering a side of jalapeno cheese fries should not have only 10 french fries for $5+ at an establishment that offers a full 3 piece meal+drink for $8. Sometimes it feels like a waste of money and other times the food is perfect and well priced since that's cool outs entire model. 50/50 chance to get the right meal. Still worth the go, I love that they are clean, respect and honest. They just need portion control consistentsy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The lady who took my order was very rude today. I asked for ranch and she threw it in the car. She handed me my peanut butter Oreo milkshake completely unmixed after I had asked her to mix it and it looks like a straight vanilla milkshake. Very unsatisfied! These people who come get food are paying your bills and you’re rude to them? Yall need to rethink who you have hired!
Atmosphere: 1
Food: 2
Service: 1
Tiny nugget of a chicken sandwich. Looked like a bite had been taken out and it thrown back in the fryer. This location is trash. Not the first time I’ve been dissatisfied here. Avoid it.
Atmosphere: 2
Food: 1
Service: 4
Where me and my Fiancé are from, the food here would be triple the price. Got a double burger tray with cheese curds and slaw and it was pretty good. For $7.99, you really can't beat it. Stop here for a quick meal even when it's busy! In and out in less than 10 minutes for our To-go order. On top of that, Christian music station was on. Loved it! Thanks :)
Atmosphere: 5
Food: 5
Service: 5
Quick & efficient staff 👌🏽
Atmosphere: 5
Food: 5
Service: 5
My friends and I stopped by Sardis Rd North on a busy Friday night in the drive thru and Brock took all three of our separate orders with a smile and much kindness! We just wanted to recognize him and say he deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
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