I went with my friend to this Costco to grab a few things because where I live we don't have a Costco. As we were checking out, the app wasn't working for us and an employee came over and started yelling at us and asking my friend if she was actually a member and she is so she said yes. The employee then told her to pull her card out and she didn't have it because she has the app and he sent her to his superior and she continued to get hassled for not having her card and using the app. I have never been treated like this in a Costco of all places. Needless to say I won't be coming back to this Costco to be harassed.
Kel G.
The selection at this Costco is limited. I usually go to wholesale stores for baby needs and or cleaning supplies. They only had their brand of baby wipes, two brands of diapers/pull ups (Huggies and Kirkland), two brand of kids vitamins (the one with the bear and Smarty pants). On this particular day I was also looking for seaweed, and I only found 1 brand. Not to mention it was really hard to locate anything here as none of their aisles are labeled. And one major point to address, the reason people shop wholesale is to save money for buying bulk. Costco's prices seem like regular prices at any ordinary grocery store. Example: Huggies little movers size 6 priced at about $55 for a box but at Sam's club it's only $45. $10 markup for the same diapers. Only perk to shopping here than Sam's is distance for me.
George S.
I have had two bad experiences with Costco appliances. The first was a new refrigerator I purchased for delivery. When the delivery service arrived to get the new double door refrigerator into the house the delivery team had me remove the railing on the back stairs and both of the sliding glass doors into the kitchen due to the width of the refrigerator. Only after the delivery team left and I had reassembled my house did I have the time to read in the refrigerator manual supplied with the new refrigerator that the doors on the refrigerator were EASILY removable for ease of installation. I purchased a new Christmas built in microwave for a family member in Fayetteville NC. The sales documents clearly stated that installation WAS included. After waiting almost a month the new microwave was delivered but not installed. After trying unsuccessfully to resolve this online, I drove to Charlotte to the store I order from and spoke to a service representative at the member services desk. He confirmed that the sales document clearly stated that installation WAS included. He subsequently put me on the phone with the customer service team that resolves Premium member issues. Those wonderful folks spent the next 1 hour and 40 minutes telling me that I didn't read the sales document that states that installation was not included. Often during this conversation both the initial contact and subsequently her supervisor very condescendingly implied that my reading skills were sadly deficient. I explained that had I had any inclination that installation would not be available, I would have purchased a microwave from Lowe's or Home Depot both of which offer installation services for similar devices. The supervisor then carefully explained that they would pick up the microwave and when Costco securely had the appliance back in their distribution center they would refund my purchase. When I pointed out that I paid for this on the 14th of December in 2023, and the repayment would be returned to me after a 7-10 day scheduling period and the transit time to get the microwave back to their distribution center and after a few days to process the refund I should have the money refunded to the card that I used to pay for the initial transaction in mid December in February of 2024. The Supervisor then went on to say that I was wrong and then gave me a detailed explanation of the uncertainty of each of the three steps (scheduling pick-up, transit time, and processing time for the refund) and as this was the 15th of January certainly the refund would not be made sooner than February. I did not make a formal complaint about the refrigerator fiasco as occasionally the delivery teams are not on their game. After this experience with the Microwave purchase, I have come to the justifiable conclusion that buying anything I can't carry out of Costco personally is a massive error and one I will not make in the future. As I noticed in the news last week that at least one location of the Costco system has unionized, it certainly appears that management at Costco not only doesn't listen to their employees but they have no abiding interest in customer satisfaction either. LG 2.0 cu. ft. Smart Wi-Fi Enabled Over-the-Range Microwave Oven with EasyClean, Stainless Steel Item 1675079 $399.99 Quantity 1 George Survant
Rosemary S.
After having a really poor experience , I received a phone call apology and a welcome to please come back. That they are working on training and please give them another chance
Raquel S.
A friend gave me a gift card so I came on a Sunday morning to check it out. I found a few items I wanted to buy so I thought it would be faster to do self checkout. I got all the way to the self checkout line breakout only to be told I have to go to a regular line because I don't have a membership. WTH is up with the line situation at this Costco?! That in itself makes me want to go to a different location. There are 3 main (super long) lines you queue up in only then to have to scramble to get into another line for a cashier. Other than the stupid line process, the store is clean and well stocked. Prices are clearly labeled. Grocery items, health and beauty, and cleaning and pet supplies, are on the left and housewares are on the right. In the middle is snacks, furniture, clothing. In the back is paper goods, frozen food, meat, the bakery, produce, and wine. Go early or late to avoid the crowds and long lines.
Yolanda W.
What's not to love or enjoy when shopping at Costco? One of a kind knick knacks, computers, tvs, huge seafood collection (a King Crab that looks like he arrived straight from the ocean floor) all types of wine, bakery etc. But today, their salad called me, and I answered. It's a rotisserie chicken salad on romaine lettuce with shredded cheese and Caesar salad dressing included. Heavenly!. Needed some croutons and maybe a boiled egg. It was good nonetheless
Sarah M.
I'm a big fan of Costco in general, great prices on bulk items, fun items you may not have even know you wanted and their food court... the ice cream, the pizza, it's all good. I had never been to this location before and we decided to try it on a Sunday afternoon, which I know is probably one of their busiest times. Compared to other Costcos I've been to, their parking lot was large and very easy to manage. The store was clean and well stocked. Our new go-to location!
Susan B.
It was usual. Once I got into the parking lot, it was completely STUFFED!! Literally no parking whatsoever and you literally have to wait on someone to get a parking spot and legit follow them to the car. It's like being on a waiting list for a really bad hair product that you're only going to use once but, you only use it because they sponsored you. Second, very rude customers. Once I was shopping in an aisle and someone comes storming into the aisle and shoves their cart into mine when mine is literally off to the side, NOT in the middle of the aisle. They quickly scurry off to grab the product they desire off the shelf, while their cart is still shoved into mine and then go back to retrieve their cart just as if nothing happened! UGH! They didn't even apologize. The products are at reasonable prices and come in nice sizes and are good for bulk buys. The food court is reasonable but, eating on the picnic tables in the establishment is never a good option. It's just like 50 people shoved onto one bus. I always take my food on the go. I give this establishment a 2.5.
Mateo M.
Costco is fantastic. I came at 10am and it was smooth shopping and an easy checkout. They have everything from toilet paper to couches and pumpkin pie. If you buy groceries, especially meat and dairy, this is worth the membership!
Na'Shota L.
I usually get gas from Costco. I also like getting my steps in by walking around the whole store. Yes, some prices have gone up, but some have stayed the same. Today's trip did have me pick up a couple of things that was not expecting to, but I didn't go overboard. Did you know outside is free air? Literally lol there are 2 pumps for filling tires with air. All locations are different. Last time I went to the location in Matthews, I did not see air pumps.
Great store with amazing deals. This is my new favorite spot. You can get food, home items, personal or hygiene essentials, Travel deals, an auto body shop, clothes, and more here. There is a huge parking lot that is not shaded many times even if you come in the morning the crowd has started. The gas is cheaper here. You can get shop on the app as a member and get free shipping regardless of how much you spend. The online store has different items then the in store and sometimes prices are different to online. They give you boxes but you can bring your own bags here. I recommend and will return. It has become popular so again you may have a wait at the check out or to leave the store. They count your items purchased. Hope you enjoy this place as much as I do!
Brandon S.
Had been hesitant to join over the years...but I'm glad I did. Pretty great place. Prices vary from item to item compared to Sam's. Some cheaper, some more. But I love the cash back thing they do
Britanny T.
I was in dire need of more protein shakes and it was supposed to be just a quick visit but per usual going to Costco is never a quick one to three visit you have to be fully prepared for this process they are getting better with the lines I will say that this time around I wasn't in a long line for 20 minutes it was all moving rather quickly. also the organization factor has been improving as well over the years I've noticed they're doing a lot better at putting certain items in specific places more efficiently. and as usual my highlight of the entire visit at Costco is my friend Ronnie at the door.
Sharon M.
I like everything about this place you have a little bit of everything you could dream of to choose from
Zachary H.
I travel this country constantly for work and I have NEVER been to a Costco that couldn't load a "Costco shop card" anywhere besides the regular registers!? When you have long lines of costumers who have 20-60 items and you're telling me that I have to wait in line for a 30 second transaction that's absolutely ridiculous! Not only that not a single worker wanted to help me and the few I talked to treated me like an inconvenience. I'll be sure to never stop here again and I recommend you don't spend your money at a place with such horrible customer service. Worst Costco I have EVER visited. Been to well over 50 of them all around the country. This one had the rudest workers I've ever encountered. Wouldn't be surprised if this all sparks from the manger since that's typically what causes workers to be so rude and angry themselves.
I went with my friend to this Costco to grab a few things because where I live we don't have a Costco. As we were checking out, the app wasn't working for us and an employee came over and started yelling at us and asking my friend if she was actually a member and she is so she said yes. The employee then told her to pull her card out and she didn't have it because she has the app and he sent her to his superior and she continued to get hassled for not having her card and using the app. I have never been treated like this in a Costco of all places. Needless to say I won't be coming back to this Costco to be harassed.
The selection at this Costco is limited. I usually go to wholesale stores for baby needs and or cleaning supplies. They only had their brand of baby wipes, two brands of diapers/pull ups (Huggies and Kirkland), two brand of kids vitamins (the one with the bear and Smarty pants). On this particular day I was also looking for seaweed, and I only found 1 brand. Not to mention it was really hard to locate anything here as none of their aisles are labeled. And one major point to address, the reason people shop wholesale is to save money for buying bulk. Costco's prices seem like regular prices at any ordinary grocery store. Example: Huggies little movers size 6 priced at about $55 for a box but at Sam's club it's only $45. $10 markup for the same diapers. Only perk to shopping here than Sam's is distance for me.
I have had two bad experiences with Costco appliances. The first was a new refrigerator I purchased for delivery. When the delivery service arrived to get the new double door refrigerator into the house the delivery team had me remove the railing on the back stairs and both of the sliding glass doors into the kitchen due to the width of the refrigerator. Only after the delivery team left and I had reassembled my house did I have the time to read in the refrigerator manual supplied with the new refrigerator that the doors on the refrigerator were EASILY removable for ease of installation. I purchased a new Christmas built in microwave for a family member in Fayetteville NC. The sales documents clearly stated that installation WAS included. After waiting almost a month the new microwave was delivered but not installed. After trying unsuccessfully to resolve this online, I drove to Charlotte to the store I order from and spoke to a service representative at the member services desk. He confirmed that the sales document clearly stated that installation WAS included. He subsequently put me on the phone with the customer service team that resolves Premium member issues. Those wonderful folks spent the next 1 hour and 40 minutes telling me that I didn't read the sales document that states that installation was not included. Often during this conversation both the initial contact and subsequently her supervisor very condescendingly implied that my reading skills were sadly deficient. I explained that had I had any inclination that installation would not be available, I would have purchased a microwave from Lowe's or Home Depot both of which offer installation services for similar devices. The supervisor then carefully explained that they would pick up the microwave and when Costco securely had the appliance back in their distribution center they would refund my purchase. When I pointed out that I paid for this on the 14th of December in 2023, and the repayment would be returned to me after a 7-10 day scheduling period and the transit time to get the microwave back to their distribution center and after a few days to process the refund I should have the money refunded to the card that I used to pay for the initial transaction in mid December in February of 2024. The Supervisor then went on to say that I was wrong and then gave me a detailed explanation of the uncertainty of each of the three steps (scheduling pick-up, transit time, and processing time for the refund) and as this was the 15th of January certainly the refund would not be made sooner than February. I did not make a formal complaint about the refrigerator fiasco as occasionally the delivery teams are not on their game. After this experience with the Microwave purchase, I have come to the justifiable conclusion that buying anything I can't carry out of Costco personally is a massive error and one I will not make in the future. As I noticed in the news last week that at least one location of the Costco system has unionized, it certainly appears that management at Costco not only doesn't listen to their employees but they have no abiding interest in customer satisfaction either. LG 2.0 cu. ft. Smart Wi-Fi Enabled Over-the-Range Microwave Oven with EasyClean, Stainless Steel Item 1675079 $399.99 Quantity 1 George Survant
After having a really poor experience , I received a phone call apology and a welcome to please come back. That they are working on training and please give them another chance
A friend gave me a gift card so I came on a Sunday morning to check it out. I found a few items I wanted to buy so I thought it would be faster to do self checkout. I got all the way to the self checkout line breakout only to be told I have to go to a regular line because I don't have a membership. WTH is up with the line situation at this Costco?! That in itself makes me want to go to a different location. There are 3 main (super long) lines you queue up in only then to have to scramble to get into another line for a cashier. Other than the stupid line process, the store is clean and well stocked. Prices are clearly labeled. Grocery items, health and beauty, and cleaning and pet supplies, are on the left and housewares are on the right. In the middle is snacks, furniture, clothing. In the back is paper goods, frozen food, meat, the bakery, produce, and wine. Go early or late to avoid the crowds and long lines.
What's not to love or enjoy when shopping at Costco? One of a kind knick knacks, computers, tvs, huge seafood collection (a King Crab that looks like he arrived straight from the ocean floor) all types of wine, bakery etc. But today, their salad called me, and I answered. It's a rotisserie chicken salad on romaine lettuce with shredded cheese and Caesar salad dressing included. Heavenly!. Needed some croutons and maybe a boiled egg. It was good nonetheless
I'm a big fan of Costco in general, great prices on bulk items, fun items you may not have even know you wanted and their food court... the ice cream, the pizza, it's all good. I had never been to this location before and we decided to try it on a Sunday afternoon, which I know is probably one of their busiest times. Compared to other Costcos I've been to, their parking lot was large and very easy to manage. The store was clean and well stocked. Our new go-to location!
It was usual. Once I got into the parking lot, it was completely STUFFED!! Literally no parking whatsoever and you literally have to wait on someone to get a parking spot and legit follow them to the car. It's like being on a waiting list for a really bad hair product that you're only going to use once but, you only use it because they sponsored you. Second, very rude customers. Once I was shopping in an aisle and someone comes storming into the aisle and shoves their cart into mine when mine is literally off to the side, NOT in the middle of the aisle. They quickly scurry off to grab the product they desire off the shelf, while their cart is still shoved into mine and then go back to retrieve their cart just as if nothing happened! UGH! They didn't even apologize. The products are at reasonable prices and come in nice sizes and are good for bulk buys. The food court is reasonable but, eating on the picnic tables in the establishment is never a good option. It's just like 50 people shoved onto one bus. I always take my food on the go. I give this establishment a 2.5.
Costco is fantastic. I came at 10am and it was smooth shopping and an easy checkout. They have everything from toilet paper to couches and pumpkin pie. If you buy groceries, especially meat and dairy, this is worth the membership!
I usually get gas from Costco. I also like getting my steps in by walking around the whole store. Yes, some prices have gone up, but some have stayed the same. Today's trip did have me pick up a couple of things that was not expecting to, but I didn't go overboard. Did you know outside is free air? Literally lol there are 2 pumps for filling tires with air. All locations are different. Last time I went to the location in Matthews, I did not see air pumps.
Restaurantji Recommends
Great store with amazing deals. This is my new favorite spot. You can get food, home items, personal or hygiene essentials, Travel deals, an auto body shop, clothes, and more here. There is a huge parking lot that is not shaded many times even if you come in the morning the crowd has started. The gas is cheaper here. You can get shop on the app as a member and get free shipping regardless of how much you spend. The online store has different items then the in store and sometimes prices are different to online. They give you boxes but you can bring your own bags here. I recommend and will return. It has become popular so again you may have a wait at the check out or to leave the store. They count your items purchased. Hope you enjoy this place as much as I do!
Had been hesitant to join over the years...but I'm glad I did. Pretty great place. Prices vary from item to item compared to Sam's. Some cheaper, some more. But I love the cash back thing they do
I was in dire need of more protein shakes and it was supposed to be just a quick visit but per usual going to Costco is never a quick one to three visit you have to be fully prepared for this process they are getting better with the lines I will say that this time around I wasn't in a long line for 20 minutes it was all moving rather quickly. also the organization factor has been improving as well over the years I've noticed they're doing a lot better at putting certain items in specific places more efficiently. and as usual my highlight of the entire visit at Costco is my friend Ronnie at the door.
I like everything about this place you have a little bit of everything you could dream of to choose from
I travel this country constantly for work and I have NEVER been to a Costco that couldn't load a "Costco shop card" anywhere besides the regular registers!? When you have long lines of costumers who have 20-60 items and you're telling me that I have to wait in line for a 30 second transaction that's absolutely ridiculous! Not only that not a single worker wanted to help me and the few I talked to treated me like an inconvenience. I'll be sure to never stop here again and I recommend you don't spend your money at a place with such horrible customer service. Worst Costco I have EVER visited. Been to well over 50 of them all around the country. This one had the rudest workers I've ever encountered. Wouldn't be surprised if this all sparks from the manger since that's typically what causes workers to be so rude and angry themselves.