Super nice quality and super quick with my online orders
Jefferson Zamora
Amazing
Miguel Angel
The desserts look great
Funny One
I’m just here for the cookies. Yummy in my tummy!
ShaQhonda Hopkins
Work very diligently and the cookies are very good
Kristin Smith
Ordered a dozen cookies and milk for a birthday. The cookies arrived wrong and no milk. The cookies and cream cookie was hard and you could bang it on the table. (Wonder if that was yesterday's cookie). Called this location to tell them my order was all wrong and no milk arrived. The employees were kind but unable to do anything about the situation. They advised me that the manager of this location requires you to take photos and email her the issues due to people lying about incorrect orders.(This makes sense). I asked if the manager was there, they said no. I asked what time would she be in, they said they didn't know, but I would hear something by tomorrow for sure. I advised them that this is a now issue not a tomorrow issue. These are expensive and wrong. Birthday today, not tomorrow. I asked if they could call the manager. They did. I waited about 10 mins. No call back. I called back and asked if they spoke to the manager, the employee said she said to email her and she will respond. When the manager responded to my email (keep in mind we are a couple hours into this). Asking for pictures, last 4 of my credit card and if I would like a replacement or refund. I advised the pictures were attached to my original email, gave credit card info, and said I would like a refund. I was given my refund. I also mentioned that NC sales tax is 7.25% and they charged 8.25%. I was told that is a corporate thing, they have no control over.
I'm not sure if this is all Crumbl locations service but I would not recommend the Midtown location at all. I do not blame the employees, this is a manager issue. Employees make mistakes but not being at your location and not giving your employees the ability to service customers when an issue arises is poor management.
Food: 1
Service: 1
Jack Hayes
Great experience
Matthew Dennis (DennisMc)
The location has been kind and the ingredients are always good.
Dee Eth
The professionalism is great. My cookies are always cooked well. Definitely recommend.
It is Great the service is great and I love the cookies
Danny Landrum
Cookies good service bad!
Carmen Clark
Love crumb cookies
John Mullis
This visit to the Midtown Charlotte Crumbl was a bit disappointing. The front door was boarded up from broken glass, which made for a rough first impression. The atmosphere inside didn’t feel like the usual Crumbl vibe—only one employee was friendly, while the rest seemed indifferent and not very welcoming.
The cookies overall were still great, but the chocolate lava cookie was hard and tasted stale, which was surprising since Crumbl is usually spot on with quality.
I’ll definitely give them another chance, but this visit didn’t live up to the usual Crumbl experience I’ve had at other locations.
Excellent cookies
Super nice quality and super quick with my online orders
Amazing
The desserts look great
I’m just here for the cookies. Yummy in my tummy!
Work very diligently and the cookies are very good
Ordered a dozen cookies and milk for a birthday. The cookies arrived wrong and no milk. The cookies and cream cookie was hard and you could bang it on the table. (Wonder if that was yesterday's cookie). Called this location to tell them my order was all wrong and no milk arrived. The employees were kind but unable to do anything about the situation. They advised me that the manager of this location requires you to take photos and email her the issues due to people lying about incorrect orders.(This makes sense). I asked if the manager was there, they said no. I asked what time would she be in, they said they didn't know, but I would hear something by tomorrow for sure. I advised them that this is a now issue not a tomorrow issue. These are expensive and wrong. Birthday today, not tomorrow. I asked if they could call the manager. They did. I waited about 10 mins. No call back. I called back and asked if they spoke to the manager, the employee said she said to email her and she will respond. When the manager responded to my email (keep in mind we are a couple hours into this). Asking for pictures, last 4 of my credit card and if I would like a replacement or refund. I advised the pictures were attached to my original email, gave credit card info, and said I would like a refund. I was given my refund. I also mentioned that NC sales tax is 7.25% and they charged 8.25%. I was told that is a corporate thing, they have no control over.
I'm not sure if this is all Crumbl locations service but I would not recommend the Midtown location at all. I do not blame the employees, this is a manager issue. Employees make mistakes but not being at your location and not giving your employees the ability to service customers when an issue arises is poor management.
Food: 1
Service: 1
Great experience
The location has been kind and the ingredients are always good.
The professionalism is great. My cookies are always cooked well. Definitely recommend.
Restaurantji Recommends
It is Great the service is great and I love the cookies
Cookies good service bad!
Love crumb cookies
This visit to the Midtown Charlotte Crumbl was a bit disappointing. The front door was boarded up from broken glass, which made for a rough first impression. The atmosphere inside didn’t feel like the usual Crumbl vibe—only one employee was friendly, while the rest seemed indifferent and not very welcoming.
The cookies overall were still great, but the chocolate lava cookie was hard and tasted stale, which was surprising since Crumbl is usually spot on with quality.
I’ll definitely give them another chance, but this visit didn’t live up to the usual Crumbl experience I’ve had at other locations.
Good store good cookies
Loading...