Extremely slow drive thru!! ? No movement now for 5 solid minutes now, morning of Friday 11/8. The line is backing up at a standstill. Who is in charge???
I ended up parking and walking inside, only to face another 10 minute wait… Five or six employees running around behind the counter, but not one of them had the good customer service courtesy to say “hi, hello, we see you, thank you for your patience, will be with you in a moment”
When the cashier finally stepped up to address me, she was still talking to a previous customer at the same time. No kindness of courtesy. It seemed to be a free for all, no one in any assigned place, and you could see the drive-through timer was going way over the limit. Drive thru line was still missable since I had stepped inside.
Not trying to be a “Karen” but this was literally the worst Dunkin’ Donuts experience I have ever had unfortunately ?
Atmosphere: 1
Food: 2
Service: 1
Bill Schoonmaker
Just doesn't feel friendly. No one said a word to me until after handing me my food. It's donuts man, do better.
Atmosphere: 2
Food: 3
Service: 1
Alex Pritchard
Very slow service
Atmosphere: 2
Food: 2
Service: 1
Josalyn Newsom
I’m literally sitting in the drive through on a Saturday at 1130 where I’ve been for 25 minutes because it appear whoever is running the show is incompetent In successfully managing the speed in which food comes out. The slowest drive thru I’ve ever seen in my life.
Tytanna Barber
I came to Dunkin to pick up a quick breakfast and they were packed and although they were extremely busy Mena took the time out to make sure every one picking up an order was taken care of efficiently. She managed to keep a level head and a smile on her face. I appreciate her service! Again thank you so much!
Service: 5
Sahithi S
i have been visiting this dunkin for last few months, it's a very calm space to be, today when i checked with team member that i want pumpkin latte, which i never tried, and it was my first try, she was kind enough to give me small sample to taste it, that act really felt kind, she explained me a while how it's mixed actually as i had multiple doubts, Thank you for making it easier for me.
Atmosphere: 5
Food: 5
Service: 5
Aaron Cohen
Terrible experience. Ordered a bacon, egg and cheese bagel on the morning of Sunday, September 29th, no bacon on the sandwich when I get home. Calling the phone number reaches a number that has not been setup. Will never visit this location again.
Atmosphere: 1
Food: 1
Service: 1
Promise Sign Notary
My son placed an order simple doughnuts. We watched everyone that ordered after us receive there orders but still not ours. When I said we haven't gotten our order yet instead of acknowledging that a mistake was made with grace the two ladies decide to make side comments while I was watching at them. I guess they aren't old enough to understand how customer service works or people can actually see you when you talk?. When my son went to get his order keep in mind he has special needs he looked at the bag before taking it to make sure it was his. The young lady working the counter tells him it's his then turns her head and rolls her eyes. Excuse him for making sure he didn't take someone else order. What was a simple overlook by these employees turned into unnecessary attitude and all they needed to was say sorry and here is your doughnuts.
Service: 1
Joel & Alicia Webster
This location is the worst around. Honestly, just save yourself and go elsewhere. The product is NEVER filled to the top, it’s mostly ice and when you bring it up to them, they tell you maybe go to another location. Your hot drink won’t be hot either. If corporate knows better, they will fire their manager. This is really destructive behavior for a company. The manager said they don’t ever fill anything all the way to top and it might be half full because the foam goes down or they have to “limit their supplies”. So if you want to be gaslighted or disappointed then go here.
Good kolache and coffee, as well as polite workers.
Atmosphere: 5
Food: 5
Service: 5
Kyle Brown
They will stand around and actively ignore you rather than serve you. I'm writing this review as the first and only person in line. It's been about 15 minutes, I guess I'm leaving with nothing because I have to go work. Corporate needs to take over this location.
Atmosphere: 1
Food: 1
Service: 1
Pranav Patel (pkp)
There were a total of 7 employees on a Sunday morning. Took 15 minutes for a coffee and donut. Was told twice that I have to be patient. When I got the coffee it had no sugar as I had requested. The donut took 5 more minutes. Last time I visit this place. No self serve cream and sugar either
Michele Howell
My favorite! Excellent customer service, food, and drinks!
Atmosphere: 5
Food: 5
Service: 5
Bethany Norris
Coffee was watery with no flavor and my biscuit had cold cheese on it.
Extremely slow drive thru!! ? No movement now for 5 solid minutes now, morning of Friday 11/8. The line is backing up at a standstill. Who is in charge???
I ended up parking and walking inside, only to face another 10 minute wait… Five or six employees running around behind the counter, but not one of them had the good customer service courtesy to say “hi, hello, we see you, thank you for your patience, will be with you in a moment”
When the cashier finally stepped up to address me, she was still talking to a previous customer at the same time. No kindness of courtesy. It seemed to be a free for all, no one in any assigned place, and you could see the drive-through timer was going way over the limit. Drive thru line was still missable since I had stepped inside.
Not trying to be a “Karen” but this was literally the worst Dunkin’ Donuts experience I have ever had unfortunately ?
Atmosphere: 1
Food: 2
Service: 1
Just doesn't feel friendly. No one said a word to me until after handing me my food. It's donuts man, do better.
Atmosphere: 2
Food: 3
Service: 1
Very slow service
Atmosphere: 2
Food: 2
Service: 1
I’m literally sitting in the drive through on a Saturday at 1130 where I’ve been for 25 minutes because it appear whoever is running the show is incompetent In successfully managing the speed in which food comes out. The slowest drive thru I’ve ever seen in my life.
I came to Dunkin to pick up a quick breakfast and they were packed and although they were extremely busy Mena took the time out to make sure every one picking up an order was taken care of efficiently. She managed to keep a level head and a smile on her face. I appreciate her service! Again thank you so much!
Service: 5
i have been visiting this dunkin for last few months, it's a very calm space to be, today when i checked with team member that i want pumpkin latte, which i never tried, and it was my first try, she was kind enough to give me small sample to taste it, that act really felt kind, she explained me a while how it's mixed actually as i had multiple doubts, Thank you for making it easier for me.
Atmosphere: 5
Food: 5
Service: 5
Terrible experience. Ordered a bacon, egg and cheese bagel on the morning of Sunday, September 29th, no bacon on the sandwich when I get home. Calling the phone number reaches a number that has not been setup. Will never visit this location again.
Atmosphere: 1
Food: 1
Service: 1
My son placed an order simple doughnuts. We watched everyone that ordered after us receive there orders but still not ours. When I said we haven't gotten our order yet instead of acknowledging that a mistake was made with grace the two ladies decide to make side comments while I was watching at them. I guess they aren't old enough to understand how customer service works or people can actually see you when you talk?. When my son went to get his order keep in mind he has special needs he looked at the bag before taking it to make sure it was his. The young lady working the counter tells him it's his then turns her head and rolls her eyes. Excuse him for making sure he didn't take someone else order. What was a simple overlook by these employees turned into unnecessary attitude and all they needed to was say sorry and here is your doughnuts.
Service: 1
This location is the worst around. Honestly, just save yourself and go elsewhere. The product is NEVER filled to the top, it’s mostly ice and when you bring it up to them, they tell you maybe go to another location. Your hot drink won’t be hot either. If corporate knows better, they will fire their manager. This is really destructive behavior for a company. The manager said they don’t ever fill anything all the way to top and it might be half full because the foam goes down or they have to “limit their supplies”. So if you want to be gaslighted or disappointed then go here.
Atmosphere: 2
Food: 2
Service: 1
Great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nitro Cold Brew
Restaurantji Recommends
Good kolache and coffee, as well as polite workers.
Atmosphere: 5
Food: 5
Service: 5
They will stand around and actively ignore you rather than serve you. I'm writing this review as the first and only person in line. It's been about 15 minutes, I guess I'm leaving with nothing because I have to go work. Corporate needs to take over this location.
Atmosphere: 1
Food: 1
Service: 1
There were a total of 7 employees on a Sunday morning. Took 15 minutes for a coffee and donut.
Was told twice that I have to be patient. When I got the coffee it had no sugar as I had requested.
The donut took 5 more minutes.
Last time I visit this place.
No self serve cream and sugar either
My favorite! Excellent customer service, food, and drinks!
Atmosphere: 5
Food: 5
Service: 5
Coffee was watery with no flavor and my biscuit had cold cheese on it.
Atmosphere: 3
Food: 1
Service: 2
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