Dunkin'
1308 The Plaza, Charlotte
(704) 723-1351
Recent Reviews
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The staff here are the best!! They always have a great attitude and great service!! My latte’s never miss! Love their energy.
Wanted to use the restroom. They would not allow me to do literally paid $2 for a donut I didn't take (because your food is disgusting Dunkin). Perhaps be of better service. Shouldn't have to PAY to use the restroom. Never will I ever give Dunkin another penny.
Atmosphere: 1
Food: 1
Service: 1
The avocado toast was soóoo soggy, and the upcharge for bacon was a bit too much when they only added half a slice that was barely cooked.
Atmosphere: 5
Food: 2
Service: 5
Stopped into Dunkin’ today to treat myself and was instantly greeted by the lovely Kat! She made sure my order was spot-on without missing a beat. The good vibes didn’t stop there—Cory and Jason brought so much energy, laughter, and positivity to the whole experience. My drink came out quickly and tasted amazing, and I’m already excited to dig into these ham sliders. Great service, great team (dream team) & a great day!
Thank you!
Atmosphere: 5
Service: 5
The staff is kinda rude. They are always playing loud obvious music . I ordered a small black coffee. The lady said “ I assume that’s hot “ ok that’s fine, maybe I could have confirmed that . I scanned my rewards, but the scan didn’t take. She said “ it’s too dark, brighten it” , ok I brighten my screen. Lastly , I paid for my coffee. She asked , do you want your receipt? I said yes , she said “ take it” as she is standing there with her hands folded leaned up against a machine . It’s 8:00 in the morning, like geesh. What happened to basic customer service skills ? I’m sure nobody made her work at Dunkin. I will be happy when AI completely takes over 🤣🤣
Atmosphere: 2
Food: 2
Service: 2
These people are awesome. Such a great attitude and atmosphere every time I come in. They got it down here at plaza.
Atmosphere: 5
Food: 5
Service: 5
This Dunkin has the best staff! Seriously, everyone is always friendly, in a good mood, and happy to help. There’s always sufficient staffing, they run the store well, and the food and drinks always come out the same way.
Atmosphere: 5
Food: 5
Service: 5
Went here on the first day of national nurses week and despite national free coffee at Dunkin Donuts for nurses, this location did not want to honor this.
Atmosphere: 1
Food: 1
Service: 1
Fun fast and friendly!!! Great service makes the coffee and food taste better!!!
Atmosphere: 5
Food: 5
Service: 5
My friend had gotten a cup of cold brew coffee with foam from here yesterday, and ever since then she’s been having experiencing food poisoning symptoms.
I am upset because I had to hear about her complaining all day about it. DO BETTER
Restaurantji Recommends
Friendly staff. I ordered the new Brown Shaken Expresso and it was made perfectly!!!
Atmosphere: 5
Food: 5
Service: 5
They had ghetto music blastingggg
Service: 1
This Dunkin' Donuts is my favorite location to visit! The staff are so welcoming, and Corey always goes above and beyond with his excellent customer service! If you're in search of a great Dunkin' location, this is the one to visit.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff's. My kids enjoyed it, so we are relaxed.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doughnut
This Dunkin’ is my absolute favorite! They always make my drink perfectly, and the staff is incredibly friendly, both with each other and with customers. I love how quick they are too—I can order online, and by the time I get to the store, my order is ready in just a few minutes. The consistency and excellent service at this location keep me coming back. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
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