Dunkin'
2037 W Sugar Creek Rd, Charlotte
(704) 509-4909
Recent Reviews
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One of the worst Dunkin’s branch. The barista made horrible matcha even after writing specific instructions. When I said please replace, she just poured the remaining matcha. It was honestly most terrible drink ! Won’t recommend
Atmosphere: 1
Food: 1
Service: 1
Hate the hot chocolate! Please bring back the hot chocolate machine. Your hot chocolate now tastes like what they serve at Starbucks.
Food: 1
Service: 5
I ordered two egg and cheese sandwiches. One was correct the other was with a sausage patty I was disgusted because I didn't expect something I paid for to be messed up. I don't want to rant but that is the quickest way to have someone sue this place. I like this place but please look at the order that are placed. I have worked fast food so I get it and how busy it can be.
Atmosphere: 3
Food: 3
Service: 3
all employees sitting outside smoking, walk into an empty building, of course my mobile pick up order wasn’t done when i came in. ridiculous.
I wasn't sure if I was going to get service due to it being within 5 minutes of them closing. But they made sure I got my coffee for my trip home
Atmosphere: 3
Food: 5
Service: 5
The barista made my drink so good. The guy making my food was so nice. Would recommend :)
Atmosphere: 5
Food: 5
Service: 5
I had an amazing and professional experience at this Dunkin’ location! I came around 9:50 AM for a mobile order, and everything was ready, smooth, and handled with care. This location has truly done a complete 360—the improvement is clear! I especially want to shout out the morning shift team—they are so kind, fast, and professional. Thank you for starting my day off right!
Atmosphere: 5
Food: 5
Service: 5
Nice people, good service, and food.
Atmosphere: 4
Food: 5
Service: 5
I was visiting the area for some months and this was my go to dunks. If i didn't order there in a while, the staff would still recognized me, knew my order by heart. To Whom I believe to be the manager (because she wore a blue shirt vs blk like everyone else). -Thank you for offering coolant to my daughter when she was stranded there. And ty for your great customer service. Until next time Charlotte!
Atmosphere: 5
Food: 5
Service: 5
The young man working in the kitchen is rude and disrespectful and does not need to be in customer service. Dreads light skin there on 5/8/25. They have made improvements but he is not one of them. Combative and plain rude I will go elsewhere
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
Waited over 30 mins in drive thru for a cup of coffee
Atmosphere: 1
Service: 1
I sometimes go here in the early morning because they’re the only Dunkin open and I appreciate that so much!! The workers are always so kind as well and my food always comes out good! :)
Avocado toast was made wrong, then to correct it they offered to add bacon to my cold toast. I took the refund. Service is extremely slow, but friendly.
Atmosphere: 2
Food: 1
Service: 2
If you order the sandwiches, say around 0945, your wait may be several minutes, like 7-9 or so. If you are just getting donuts and coffee, maybe a 2-3 minute wait.
Atmosphere: 4
Food: 4
Service: 4
They are so busy serving the drive through that we had to wait a long time before anyone got our order - like, a REALLY long time. They are very good at ignoring the people inside. Coffee was good as it always is, but the service sucks.
Atmosphere: 1
Food: 5
Service: 1
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