Firehouse Subs Arboretum

The service was amazing and the sub was even better 😁

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

Pastrami was great!! 😊

Atmosphere: 5

Food: 5

Service: 5

Got a great recommendation for a sub from the cashier. The 3 young gentlemen working were all extremely respectful and personable - give those guys a raise🤝

Atmosphere: 5

Food: 5

Service: 5

I love the hook and ladder and the cherry limeaid.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

First time in firehouse subs and last time!!! Hate to give this a one star because food was good and the people were nice atleast all but one!! The guy ring people up pretty much threw my cup at me with not apology and totally didnt listen when i ordered and over charged me! I asked for two of the same combo subs and he gave me one sub meal and two drinks and chips!! Then when i advised nicely that i ordered to two he made it seem as if it was my fault! These guy threww off the whole experience

Atmosphere: 2

Food: 4

Service: 1

First time in firehouse subs and last time!!! Hate to give this a one star because food was good and the people were nice atleast all but one!! The guy ring people up pretty much threw my cup at me with not apology and totally didnt listen when i ordered and over charged me! I asked for two of the same combo subs and he gave me one sub meal and two drinks and chips!! Then when i advised nicely that i ordered to two he made it seem as if it was my fault! These guy threww off the whole experience

Atmosphere: 2

Food: 4

Service: 1

The best crew in Clt !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Steak & Cheese, Hook & Ladder

It was fine.

Atmosphere: 4

Food: 4

Service: 5

We’ve been to a lot of firehouse locations and love their food but the service has been lacking. This location however, their staff was too notch. From our order being taken to an employee who obviously just got off a shift asking how our food was. You can tell that they like working together, take care of each other and are there to work. I applaud the staff, the training and the manger. Thanks for a great experience!

Atmosphere: 5

Food: 5

Service: 5

The manager Jonathan B is very rude and doesn’t care about the customers at all. My wife came in and offered a sandwich the way she likes it and they made it wrong. I came back to exchange for the same sandwich the correct way and he charged me for a whole sandwich again. He explained to me that he doesn’t know what happened but he has to still charge me for a full sandwich. Great way to keep customers coming back as we eat there all the time. This will be our last time at this location. Jonathan B has no customer service experience he definitely shouldn’t be a manager.

Atmosphere: 1

Food: 1

Service: 1

Went there on Halloween with my family, placed an order that was close to $50. Tried to pay in cash with a $100 bill and the manager refused to take my money. Turned us away, knowing we had a small child with us and it was late. I find this to be the worst kind of customer service. Shame on Firehouse for not accepting legal tender and leaving people hungry.

Atmosphere: 1

Food: 1

Service: 1

Messed up my sandwich once. Went back and they didn’t do it right again… it’s literally 4 ingredients it shouldn’t be this

Atmosphere: 1

Food: 1

Service: 1

They changed their ingredients and portions dramatically. The sandwiches are smaller, now. And they use less meat on the sandwiches. I was a frequent buyer of the steak and cheese. It used to have shaved beef, now it has cut-up portions of deli roast beef and has half the quantity. I found myself asking "where is the meat?". The bread tasted like it had more wood powder than flour. We won't be back. The service is as good as ever, but the food has taken a serious decline.

Atmosphere: 4

Food: 1

Service: 4

The sub tasted really good but they were really skimpy on the filling. I was still hungry.

Atmosphere: 5

Food: 4

Service: 4

Great service and friendly staff