Firehouse Subs Belgate

The order was COMPLETELY wrong. The staff moved as if they were exhausted and unbothered. I do not recommend.

Food delicious

When using the app/website, when you select your sandwich, it automatically selects the combo instead of a single sandwich; you will end up checking out with the combo instead of the single.
#App/website needs update

FIREHOUSE subs are the best!!!

Could be cleaner, floor was sticky. Service was great even though there were only 2 ppl working. Both associates were great, kind and efficient. I have a gluten allergy and the GF bread they use has a great texture, really close to the original.

Associates rude as hell to customers and associates asked customers to close and lock door to keep more people coming in laughing the whole time making fun of people names when asked . We Won't be back ever .

Very rude because I put in a mobile order before they opened but Google and the actual firehouse sub app said they opened at 9 instead of 10. And when I arrived the doors were opened so they could have been nicer about it. Not a big fan of this particular location but it’s convenient most days but I’ll take the extra time out of my day to go to the one in Matthews.

Atmosphere: 1

Food: 2

Service: 1

Why is EVERY table filthy, stick or dirty as I attempt to sit??? Meanwhile the store has no patrons ordering as it's empty, and there are 4 workers standing around? 3 of them are helping the only person here besides myself. 🤔
And the sandwich I ordered was made subpar way too much mayo and it wasn't heated up well.

Atmosphere: 1

Food: 3

Service: 3

I really enjoyed my visit here this was my first time eating firehouse subs and I was most definitely not disappointed! The store was very clean the atmosphere felt so vibrant and the customer service was outstanding, I greatly appreciated the warm welcomes thank you to Phyllis and her staff for such a wonderful experience 😀 5 stars hands down.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Went in there yesterday and everybody was so friendly and nice. They made me a #1 and it was the best sub I’ve had at any firehouse

Atmosphere: 5

Food: 5

Service: 5

Great and friendly service. Ms Phyllis and her staff, went above and beyond to help me and my Family. Highly recommend!!!!

Atmosphere: 5

Food: 5

Service: 5

As always my food come up fast and fresh I ordered an Italian Sub! It was amazing I always come to this firehouse when I’m out shopping the food is great the store is clean and as always the customer service is A one 😁 I wanna think the staff that was there that day Phyllis for helping me keep up the good work !!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Love this location. They always friendly and working hard. Food is great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Ordered a Turkey Bacon Ranch and it probably would have been fine, but I got home just to find out there was no turkey on it at all. $15 for a BLT with ranch wouldn’t have been that bad, but with the customer service I received while at the location I couldn’t help but feel this was personal.

Atmosphere: 1

Food: 1

Service: 1

I really wish I would have read the reviews before coming to this location. Unfortunately, reviews from months to a year ago are still relevant presently, which makes me question if those who respond to these reviews actually care about the feedback they receive or work to improve it. Unfortunately it doesn’t seem that way. I went to this location last evening around 8pm when I got off work. As soon as we walked in the door, one of the girls behind the counter asked if we were picking up. We said no. She then rudely informed us she wasn’t making any subs with bacon or meatballs. Our order doesn’t include those things, so we proceeded to the cashier. The girl at the register was on her phone when we approached. She did not greet us and stood up with her arms crossed, no smile or anything. I gave my order and my partner gave his. While we were ordering she returned to being on her phone. We remained polite, smiled and said thank you when we were done, and received nothing back from her. While waiting for our order, we observed the same treatment towards the next three people who walked in. Rude interactions and glares from all three employees behind the counter. This was two hours before they closed, and it was empty inside. We felt the intention was to immediately stop people at the door and turn people away which made no sense considering it was two hours before closing. Being this rude overall should have 0 place in any workplace. I work in food service and retail and could not imagine being this blatantly disrespectful to customers. I can’t say I’ll be back to this location because clearly things haven’t improved from months ago when other people complained about how rude the workers were. I can only hope management starts taking these things seriously because this type of treatment is ridiculous. If you cannot be decent to people, you should not be working in a place that requires you to interact with people. The food was fine, but no one should tolerate being treated that way just for trying to get something to eat. Go anywhere else in that general area.

Atmosphere: 1

Food: 3

Service: 1