Firehouse Subs Belgate

Very rude because I put in a mobile order before they opened but Google and the actual firehouse sub app said they opened at 9 instead of 10. And when I arrived the doors were opened so they could have been nicer about it. Not a big fan of this particular location but it’s convenient most days but I’ll take the extra time out of my day to go to the one in Matthews.

Atmosphere: 1

Food: 2

Service: 1

Why is EVERY table filthy, stick or dirty as I attempt to sit??? Meanwhile the store has no patrons ordering as it's empty, and there are 4 workers standing around? 3 of them are helping the only person here besides myself. 🤔
And the sandwich I ordered was made subpar way too much mayo and it wasn't heated up well.

Atmosphere: 1

Food: 3

Service: 3

I really enjoyed my visit here this was my first time eating firehouse subs and I was most definitely not disappointed! The store was very clean the atmosphere felt so vibrant and the customer service was outstanding, I greatly appreciated the warm welcomes thank you to Phyllis and her staff for such a wonderful experience 😀 5 stars hands down.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Went in there yesterday and everybody was so friendly and nice. They made me a #1 and it was the best sub I’ve had at any firehouse

Atmosphere: 5

Food: 5

Service: 5

Great and friendly service. Ms Phyllis and her staff, went above and beyond to help me and my Family. Highly recommend!!!!

Atmosphere: 5

Food: 5

Service: 5

As always my food come up fast and fresh I ordered an Italian Sub! It was amazing I always come to this firehouse when I’m out shopping the food is great the store is clean and as always the customer service is A one 😁 I wanna think the staff that was there that day Phyllis for helping me keep up the good work !!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Love this location. They always friendly and working hard. Food is great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Ordered a Turkey Bacon Ranch and it probably would have been fine, but I got home just to find out there was no turkey on it at all. $15 for a BLT with ranch wouldn’t have been that bad, but with the customer service I received while at the location I couldn’t help but feel this was personal.

Atmosphere: 1

Food: 1

Service: 1

I really wish I would have read the reviews before coming to this location. Unfortunately, reviews from months to a year ago are still relevant presently, which makes me question if those who respond to these reviews actually care about the feedback they receive or work to improve it. Unfortunately it doesn’t seem that way. I went to this location last evening around 8pm when I got off work. As soon as we walked in the door, one of the girls behind the counter asked if we were picking up. We said no. She then rudely informed us she wasn’t making any subs with bacon or meatballs. Our order doesn’t include those things, so we proceeded to the cashier. The girl at the register was on her phone when we approached. She did not greet us and stood up with her arms crossed, no smile or anything. I gave my order and my partner gave his. While we were ordering she returned to being on her phone. We remained polite, smiled and said thank you when we were done, and received nothing back from her. While waiting for our order, we observed the same treatment towards the next three people who walked in. Rude interactions and glares from all three employees behind the counter. This was two hours before they closed, and it was empty inside. We felt the intention was to immediately stop people at the door and turn people away which made no sense considering it was two hours before closing. Being this rude overall should have 0 place in any workplace. I work in food service and retail and could not imagine being this blatantly disrespectful to customers. I can’t say I’ll be back to this location because clearly things haven’t improved from months ago when other people complained about how rude the workers were. I can only hope management starts taking these things seriously because this type of treatment is ridiculous. If you cannot be decent to people, you should not be working in a place that requires you to interact with people. The food was fine, but no one should tolerate being treated that way just for trying to get something to eat. Go anywhere else in that general area.

Atmosphere: 1

Food: 3

Service: 1

What is this. Y’all must be hand-slicing back there

Food: 1

The girls working tonight were so sweet! They had a lot of sandwiches in front of me to make but they didn’t make me feel rushed at all and I only had to wait about 5 minutes. Sandwich was great :-)

Atmosphere: 5

Food: 5

Service: 5

Don’t come here Philly cheese steak had me k toilet all night & everyone is rude there I need my 9$ back matter fact

Atmosphere: 1

Food: 1

Service: 1

So.....I only ordered because my job was ordering from here. Maybe if they had read these reviews they wouldn't have. We ordered 10 sandwich combos and received half the amount of chips, 7 drinks and my sandwich was missing more than half the toppings. After speaking to TeTe the manager, it was determined that some of the order was inputted wrong but my sandwich could be replaced. Today it was not honored! The employees were rude, laughing like I was crazy to have expected what I ordered. When I said I would call until I could speak to the manager I spoke to previously, one of them said "you can try that". No worries though, I'll never go again and will tell anyone who will listen to stay away.

I ordered the Engineer medium sub today. Seriously, this was THEE BEST Firehouse Sub that I've ever had! Now THAT is how you make a sub. It wasn't all flimsy with limited meat or toppings. It was great!! My compliments to the manager and staff!

Edited to add new review: 6/16/24
Listen, I don't know what has happened to this location lately but it is NOT how it used to be. I ordered 3 subs from here last night and all 3 fell completely apart. The bread ripped to shreds and the sub was light as air. It felt like I literally paid for air. Why do I say this? Because it was VERY skimpy as if it was made for a toddler and not for a full size<medium> sandwich. The meat looked like someone pieced it together because the pieces weren't whole at all. The bread was soaked with the oil and vinegar. I have been to this location many times in the past, but nope, I will not be returning. The only thing I will say is the young lady who handed me my sub was very nice. We didn't open our subs until we got home. If I had seen those subs, I would've asked for a refund IMMEDIATELY! Someone REALLY needs to check into this. This is NOT the same place. Peace.

Atmosphere: 1

Food: 1

Service: 2

The manager was very rude and the workers there had foul language when speaking to customers and I found a ROACH in my food bag FOUL.

Atmosphere: 2

Food: 3

Service: 2